Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the customer’s problem. Oh how things have changed! Today’s customers have an unbridled desire for self-service across almost every industry. This is coupled with an increasing demand for ease. Consumers want to solve their problems by pressing a button. The challenge for an...
Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM systems and personal experience to solve the...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers interact with companies today, it’s almost impossible not to consider the level of accuracy that digital has allowed companies to deliver because of what they already know about customers. In the era of likes, tracked behaviors, targeted ads, and personalized service. Modern companies have fine-tuned engagement into...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers interact with companies today, it’s...
Learn four tips from your fellow customers about how to fine-tune your Oracle Service Cloud implementation.
I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Here is part two of our discussion. Jeff and I...
I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Here is part two of our discussion. Jeff and I continue to talk about the ways organizations can leverage technology with their service capabilities toward creating great customer experiences. (Click here to read part 1 of our chat) A trendy concept that you’ve discussed is Automation. I’m referring to things like Virtual Assistants, Internet of Things, Augmented...
I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Here is part two of our discussion. Jeff and I continue to talk about the...
Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a...
Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a terrible experience, guess what? I tell my friends. Thus, I often wonder what it would take to upgrade a business’s service experience to please me? I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Jeff leads the product management team for the Oracle Service...
Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a terrible experience, guess what? I tell...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and the historical Spanish street names. Yet, I couldn’t shake the feeling something was off. And then suddenly it struck me. There was no graffiti. This was the first of many pleasant surprises I had during my visit. I could talk for hours about how nice the people are and how awesome the food...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and...
Learn about new functionality available in Oracle Service Cloud 18B.
Customer Dan Ockenfels from LinkedIn created an elegant solution within Oracle Service Cloud to help them effectively monitor network performance across their...
Customer Dan Ockenfels from LinkedIn created an elegant solution within Oracle Service Cloud to help them effectively monitor network performance across their global contact centers.
We are pleased to announced our 2018 Oracle Service Cloud Community All-Stars.
