Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a...
Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a terrible experience, guess what? I tell my friends. Thus, I often wonder what it would take to upgrade a business’s service experience to please me? I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Jeff leads the product management team for the Oracle Service...
Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a terrible experience, guess what? I tell...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and the historical Spanish street names. Yet, I couldn’t shake the feeling something was off. And then suddenly it struck me. There was no graffiti. This was the first of many pleasant surprises I had during my visit. I could talk for hours about how nice the people are and how awesome the food...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and...
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with...
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with leading brands including Kohl's, Academy Sports, and even the IRS. Their goal with their smarter service solutions is quite simple: enable a true omnichannel customer experience so service reps can offer the best service possible. I sat down with CEO Gerrit Lydecker, during the 2018 Modern Customer Experience event to...
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with leading brands including Kohl's, Academy...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build world-class service and support operations. Field Service USA is the premier event of the year for advancing all areas of service, so there’s sure to be discussions about the latest challenges facing service leaders, as well as the opportunities presented with cutting-edge technologies. Service is the new battleground...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build world-class service and...
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud...
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud training and expanding the program across the Oracle Customer Experience (CX) Cloud suite of applications. Want to learn more about KPIs and dashboards? Are you interested in creating dynamic interviews to build customer loyalty? Do you know what it takes to nurture a thriving Knowledge Management program? We’ve got all...
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud training and expanding the program across the...
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the...
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the world. In developing countries, it’s the only screen. Thus, it’s not a surprise that the majority of field service organizations want their field personnel using a mobile device. With this in mind, you must leverage that awareness when designing a modern digital transformation. If you presume mobility as part of your...
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the world. In developing countries, it’s...
The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature...
The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature and we are excited to include it in the February 18A Release, available to our Knowledge Foundation users within the Console. Answer versioning allows knowledge authors to update, edit or change answer content without losing the historical content in a previous answer. Answer Versioning enables users to: Create Multiple...
The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature and we are excited to include it in the...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through hundreds or thousands of responses you couldn’t tell the difference among vendors? You’re not alone. 40% of CIOs state that unclear objectives are a primary reason IT projects fail. History need not repeat itself.  I’m here to provide you with some guidance to identify the key conversations to help empower you and your...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through hundreds or thousands of responses...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for Modern Customer Experience, April 10th -12th at McCormick place in Chicago! Join us and your fellow service peers for the best customer experience event ever. Whether you’re a first-time attendee looking to focus on the basics, or a customer service VP on the path to digital transformation, Modern Customer Experience 2018...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for Modern Customer Experience, April 10th...
