It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM Evolution. With the New York City Theater District in the background, this event is a great opportunity to talk about the latest trends in customer experience, service, social, mobile, Internet of Things (IoT) and more. Innovative brands such as iRobot, The Golden State Warriors and thought leaders like Michael Krigsman,...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM Evolution. With the New York City Theater...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services or products. And often, the only employeeto ever engage with customers face-to-face at their homes or businesses is theresource sent to provide field services. Whether that person is performingequipment maintenance, delivering a product, or connecting a customer to a newservice, it’s vital that field resources arrive at...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services or products. And often, the...
By Kaarina Kvaavik and HeatherShoemaker, founders, Language I/O Intoday’s ever-expanding global world, it’s bad business for companies to nothave some sort of...
By Kaarina Kvaavik and HeatherShoemaker, founders, Language I/O Intoday’s ever-expanding global world, it’s bad business for companies to nothave some sort of multilingual customer support. Even those without a globalpresence will have interactions with non-native speakers. The inability tosupport these customers isn’t from a lack of trying, but from a lack of proper resourcesdesignated for multilingual customer support efforts. Havingthe right tools can be a boon for a...
By Kaarina Kvaavik and HeatherShoemaker, founders, Language I/O Intoday’s ever-expanding global world, it’s bad business for companies to nothave some sort of multilingual customer support. Even those...
On June 1, 1975, Hollywood broke with tradition when it released Jaws to audiences across the country. Traditionally, summer had been the dumping ground for...
On June 1, 1975, Hollywood broke with tradition when it released Jaws to audiences across the country. Traditionally, summer had been the dumping ground for perceived flops – buzz-worthy movies were reserved for cold-weather release on the grounds that people had better things to do on sunny days than go to the movies. Now, “blockbuster season” is as ingrained in popular culture (and advertising cycles) as holiday shopping or back-to-school. Whether you’re partial to natural...
On June 1, 1975, Hollywood broke with tradition when it released Jaws to audiences across the country. Traditionally, summer had been the dumping ground for perceived flops – buzz-worthy movies were...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on thefront line helping customers solve their service issues are facing? What are the trends that continue toimpact how organizations deliver customer service? Below are a few shifts in the customerservice landscape that are disrupting business as usual. These trends can’t be ignored by any global, modern customer...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on thefront line helping customers solve...
Get to know the 2015 Oracle Service Cloud Community All-Stars better.
Since the OracleService Cloud added field service management to its portfolio of customerexperience solutions through the acquisition of TOA Technologies, the...
Since the OracleService Cloud added field service management to its portfolio of customerexperience solutions through the acquisition of TOA Technologies, the leaderin cloud-based field service management solutions, I’ve had the opportunity tosee firsthand how modern field service solutions have changed the way peoplethink about this space. Over the past several years, field service managementhas transformed from being a cumbersome but necessary part of the business intoa key...
Since the OracleService Cloud added field service management to its portfolio of customerexperience solutions through the acquisition of TOA Technologies, the leaderin cloud-based field service...
With the acquisition of TOA Technologies in 2014, the OracleService Cloud added field service management to its solution portfolio.Formerly TOA’s ETAdirect,...
With the acquisition of TOA Technologies in 2014, the OracleService Cloud added field service management to its solution portfolio.Formerly TOA’s ETAdirect, Oracle Field Service Cloud helps Oracle customersextend customer service excellence to the field while powering greaterefficiencies. As a part of the Oracle Service Cloud family, the Oracle FieldService Cloud team is excited to announce several new features in its latestrelease in May 2015. With a focus on integration, as...
With the acquisition of TOA Technologies in 2014, the OracleService Cloud added field service management to its solution portfolio.Formerly TOA’s ETAdirect, Oracle Field Service Cloud helps Oracle...
Get to know 2015 Community All-Star Anuj Behl from Speridian Technologies and his journey with Oracle Service Cloud.
