Oracle Service Cloud has received an Authority to Operate (ATO) from the U.S Department of Defense (DoD) under the DoD Cloud Security Model at security impact...
Oracle Service Cloud has received an Authority to Operate (ATO) from the U.S Department of Defense (DoD) under the DoD Cloud Security Model at security impact Level 4. Oracle Service Cloud is the first cloud offering in Oracle’s U.S. DoD Cloud to receive an ATO. Oracle’s U.S. DoD Cloud is a community cloud available for all DoD agencies. The rigorous review of Oracle’s environment was completed by an accredited third-party organization at the Level 4 security impact for a...
Oracle Service Cloud has received an Authority to Operate (ATO) from the U.S Department of Defense (DoD) under the DoD Cloud Security Model at security impact Level 4. Oracle Service Cloud is the...
Business transformation, customer engagement, omnichannel… These strategies sound promising, but how do you actually implement them to stay ‘persistently’...
Business transformation, customer engagement, omnichannel… These strategies sound promising, but how do you actually implement them to stay ‘persistently’ relevant to customers? Ovum Principal Analyst Jeremy Cox will help guide you as he presents the eight core attributes of the Customer-Adaptive Enterprise on this webcast Wednesday, October 7 at 9 am PT / 12 pm ET. Ovum’s Jeremy Cox, and Oracle’s Stephen Fioretti, will assist you in determining your current customer...
Business transformation, customer engagement, omnichannel… These strategies sound promising, but how do you actually implement them to stay ‘persistently’ relevant to customers? Ovum Principal Analyst...
Many organizations have recognized that customer experience is a key way to differentiate their brand, and gain a competitive advantage. And, now that mobile...
Many organizations have recognized that customer experience is a key way to differentiate their brand, and gain a competitive advantage. And, now that mobile and social have become so integral to our daily lives, customers expect for service organizations to respond to and interact with them on multiple channels, regardless of time or place. In a post last week, vice president of product management for Oracle Service Cloud, Stephen Fioretti, highlighted the importance of...
Many organizations have recognized that customer experience is a key way to differentiate their brand, and gain a competitive advantage. And, now that mobile and social have become so integral to our...
Checkout what Meg Bear, group vice president, OracleSocial Cloud experienced last week while attending the 2015 CRM Evolution conference in New York. Read more...
Checkout what Meg Bear, group vice president, OracleSocial Cloud experienced last week while attending the 2015 CRM Evolution conference in New York. Read more here about how the customer experience,engagement, and service conversations are evolving as well as how customerservice is becoming the new marketing!
Checkout what Meg Bear, group vice president, OracleSocial Cloud experienced last week while attending the 2015 CRM Evolution conference in New York. Read more here about how the...
Today more than one in three customers prefer to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between...
Today more than one in three customers prefer to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between social and traditional channels is eroding. To deliver the best possible customer experience across traditional and digital channels, customer care organizations need to provide a positive and unified experience where and when customers want, whether they are on Twitter, Facebook, peer to peer communities or other social...
Today more than one in three customers prefer to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between social and traditional channels is eroding....
Insurance companies are increasing their technology spend to retain current customers and curb the cost of attracting new ones. Is staying with one insurance...
Insurance companies are increasing their technology spend to retain current customers and curb the cost of attracting new ones. Is staying with one insurance company for 30 years a thing of the past? Or is field service management software about to usher in a new golden age of customer loyalty? Pay attention to online or television advertising long enough and you’ll likely see an ad for car insurance, urging you to switch providers to save hundreds of dollars. Regardless of...
Insurance companies are increasing their technology spend to retain current customers and curb the cost of attracting new ones. Is staying with one insurance company for 30 years a thing of the past?...
Oracle Service Cloud’s field service management solution, Oracle Field Service Cloud, works by collecting lots of data points to make accurate predictions. So...
Oracle Service Cloud’s field service management solution, Oracle Field Service Cloud, works by collecting lots of data points to make accurate predictions. So naturally, we get a lot of questions that sound like “If I can collect all this data from the field to run my field operations, should I be thinking about a big data strategy, too?”To help answer this question, I’m bringing in Jeffrey Wartgow – he’s a director of product management for Oracle Service Cloud, and an...
Oracle Service Cloud’s field service management solution, Oracle Field Service Cloud, works by collecting lots of data points to make accurate predictions. So naturally, we get a lot of questions that...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM Evolution. With the New York City Theater District in the background, this event is a great opportunity to talk about the latest trends in customer experience, service, social, mobile, Internet of Things (IoT) and more. Innovative brands such as iRobot, The Golden State Warriors and thought leaders like Michael Krigsman,...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM Evolution. With the New York City Theater...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services or products. And often, the only employeeto ever engage with customers face-to-face at their homes or businesses is theresource sent to provide field services. Whether that person is performingequipment maintenance, delivering a product, or connecting a customer to a newservice, it’s vital that field resources arrive at...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services or products. And often, the...
