Checkout what Meg Bear, group vice president, OracleSocial Cloud experienced last week while attending the 2015 CRM Evolution conference in New York. Read more...
Checkout what Meg Bear, group vice president, OracleSocial Cloud experienced last week while attending the 2015 CRM Evolution conference in New York. Read more here about how the customer experience,engagement, and service conversations are evolving as well as how customerservice is becoming the new marketing!
Checkout what Meg Bear, group vice president, OracleSocial Cloud experienced last week while attending the 2015 CRM Evolution conference in New York. Read more here about how the...
Today more than one in three customers prefer to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between...
Today more than one in three customers prefer to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between social and traditional channels is eroding. To deliver the best possible customer experience across traditional and digital channels, customer care organizations need to provide a positive and unified experience where and when customers want, whether they are on Twitter, Facebook, peer to peer communities or other social...
Today more than one in three customers prefer to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between social and traditional channels is eroding....
Insurance companies are increasing their technology spend to retain current customers and curb the cost of attracting new ones. Is staying with one insurance...
Insurance companies are increasing their technology spend to retain current customers and curb the cost of attracting new ones. Is staying with one insurance company for 30 years a thing of the past? Or is field service management software about to usher in a new golden age of customer loyalty? Pay attention to online or television advertising long enough and you’ll likely see an ad for car insurance, urging you to switch providers to save hundreds of dollars. Regardless of...
Insurance companies are increasing their technology spend to retain current customers and curb the cost of attracting new ones. Is staying with one insurance company for 30 years a thing of the past?...
Oracle Service Cloud’s field service management solution, Oracle Field Service Cloud, works by collecting lots of data points to make accurate predictions. So...
Oracle Service Cloud’s field service management solution, Oracle Field Service Cloud, works by collecting lots of data points to make accurate predictions. So naturally, we get a lot of questions that sound like “If I can collect all this data from the field to run my field operations, should I be thinking about a big data strategy, too?”To help answer this question, I’m bringing in Jeffrey Wartgow – he’s a director of product management for Oracle Service Cloud, and an...
Oracle Service Cloud’s field service management solution, Oracle Field Service Cloud, works by collecting lots of data points to make accurate predictions. So naturally, we get a lot of questions that...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM Evolution. With the New York City Theater District in the background, this event is a great opportunity to talk about the latest trends in customer experience, service, social, mobile, Internet of Things (IoT) and more. Innovative brands such as iRobot, The Golden State Warriors and thought leaders like Michael Krigsman,...
It's that exciting time of year again, where we get to connect with like-minded customer experience enthusiasts at one of the industry’s leading events: CRM Evolution. With the New York City Theater...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services or products. And often, the only employeeto ever engage with customers face-to-face at their homes or businesses is theresource sent to provide field services. Whether that person is performingequipment maintenance, delivering a product, or connecting a customer to a newservice, it’s vital that field resources arrive at...
Face-to-face customer interaction is thebest opportunity to build loyalty, immediately address concerns, collect customerfeedback and even upsell new services or products. And often, the...
By Kaarina Kvaavik and HeatherShoemaker, founders, Language I/O Intoday’s ever-expanding global world, it’s bad business for companies to nothave some sort of...
By Kaarina Kvaavik and HeatherShoemaker, founders, Language I/O Intoday’s ever-expanding global world, it’s bad business for companies to nothave some sort of multilingual customer support. Even those without a globalpresence will have interactions with non-native speakers. The inability tosupport these customers isn’t from a lack of trying, but from a lack of proper resourcesdesignated for multilingual customer support efforts. Havingthe right tools can be a boon for a...
By Kaarina Kvaavik and HeatherShoemaker, founders, Language I/O Intoday’s ever-expanding global world, it’s bad business for companies to nothave some sort of multilingual customer support. Even those...
On June 1, 1975, Hollywood broke with tradition when it released Jaws to audiences across the country. Traditionally, summer had been the dumping ground for...
On June 1, 1975, Hollywood broke with tradition when it released Jaws to audiences across the country. Traditionally, summer had been the dumping ground for perceived flops – buzz-worthy movies were reserved for cold-weather release on the grounds that people had better things to do on sunny days than go to the movies. Now, “blockbuster season” is as ingrained in popular culture (and advertising cycles) as holiday shopping or back-to-school. Whether you’re partial to natural...
On June 1, 1975, Hollywood broke with tradition when it released Jaws to audiences across the country. Traditionally, summer had been the dumping ground for perceived flops – buzz-worthy movies were...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on thefront line helping customers solve their service issues are facing? What are the trends that continue toimpact how organizations deliver customer service? Below are a few shifts in the customerservice landscape that are disrupting business as usual. These trends can’t be ignored by any global, modern customer...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on thefront line helping customers solve...
