By Lauren McKay, Social Media Manager, Oracle Global EventsOracle’s flagship customer service event returns to Las Vegas, April26-28, 2016. Attend ModernService...
By Lauren McKay, Social Media Manager, Oracle Global EventsOracle’s flagship customer service event returns to Las Vegas, April26-28, 2016. Attend ModernService Experience, presented by Oracle, to participate in hands-onworkshops, see product demonstrations, and network during interactive breakoutsthat will showcase best practices to help turn your customers into brandadvocates. Registerby Sunday, January 17 to take advantage of the lowest conference price. On Monday, the...
By Lauren McKay, Social Media Manager, Oracle Global EventsOracle’s flagship customer service event returns to Las Vegas, April26-28, 2016. Attend ModernService Experience, presented by Oracle,...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Few would disagree that in the last decade we’ve seen an explosion of new communication...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Few would disagree that in the last decade we’ve seen an explosion of new communication channels and are facing a dizzying array of modern channels consumers use to interact with organizations. In addition, how to deal with this tremendous increase is as much a challenge for marketing as it is for customer service departments. Customers do not simply have one channel they always use. They have a range...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Few would disagree that in the last decade we’ve seen an explosion of new communication channels and are facing a...
Year-end predictions may not always end up ringing true, but as we wrap up 2015 it’s worth taking a few moments to discuss how technology trends will continue...
Year-end predictions may not always end up ringing true, but as we wrap up 2015 it’s worth taking a few moments to discuss how technology trends will continue to impact field service in the year to come. Some of these will look familiar – while others will be new or sound far-fetched – but it will be interesting to see how these play out over the next 12 months. It’s also a good time for field service organizations to take stock of where they stand technologically and how...
Year-end predictions may not always end up ringing true, but as we wrap up 2015 it’s worth taking a few moments to discuss how technology trends will continue to impact field service in the year to...
With billions of devices and sensors already connected, andthat number increasing daily, it’s safe to say that the Internet of Things isdisrupting life as we...
With billions of devices and sensors already connected, andthat number increasing daily, it’s safe to say that the Internet of Things isdisrupting life as we know it. Think about it – our every step is trackedvia wearable fitness trackers. A smart thermostat can automatically adjustheating and cooling to optimize energy efficiency. Traffic patterns influencethe way a smart traffic signal operates throughout the day. And, much like inour daily lives as consumers, the Internet...
With billions of devices and sensors already connected, andthat number increasing daily, it’s safe to say that the Internet of Things isdisrupting life as we know it. Think about it – our every step...
By Jodie Knox, Principal Product Manager, Oracle Service Cloud In today’s digital economy, customers wanteffortless engagements and answers to their questions...
By Jodie Knox, Principal Product Manager, Oracle Service Cloud In today’s digital economy, customers wanteffortless engagements and answers to their questions regardless of how theyconnect with a brand. The challenge is now there’s a broad mix in howcustomers want to reach your brand from self-service, voice, email, socialmedia, or even live video chat. Complications come when customers receivedifferent information or customer service experiences depending on the channelthey...
By Jodie Knox, Principal Product Manager, Oracle Service Cloud In today’s digital economy, customers wanteffortless engagements and answers to their questions regardless of how theyconnect with a...
How does a world leader in medical diagnostic equipment, which providesthe most cutting-edge imaging solutions in the industry, raise the bar evenhigher? By...
How does a world leader in medical diagnostic equipment, which providesthe most cutting-edge imaging solutions in the industry, raise the bar evenhigher? By zeroing in on a strategy for ensuring machine uptime and consistentlysuperior customer service, and building a world-class customer serviceorganization to make this vision a reality. Part of the Toshiba Group, Toshiba Medical Systems is one ofthe world’s leading providers of medical diagnostic imaging applications...
How does a world leader in medical diagnostic equipment, which providesthe most cutting-edge imaging solutions in the industry, raise the bar evenhigher? By zeroing in on a strategy for...
Oracle Service Cloud Advanced Knowledge Enhancements Help Organizations Reap the Benefits of the Cloud, While Improving Customer Experiences and Reducing...
Oracle Service Cloud Advanced Knowledge Enhancements Help Organizations Reap the Benefits of the Cloud, While Improving Customer Experiences and Reducing Support Costs. By Nav Chakravarti, Vice President, Product Management, Oracle Knowledge ManagementOracle announces the release of Oracle Service Cloud Knowledge Advanced. The Knowledge Advanced edition leverages key capabilities from our best-in-class knowledge management solution, Oracle Knowledge Enterprise...
Oracle Service Cloud Advanced Knowledge Enhancements Help Organizations Reap the Benefits of the Cloud, While Improving Customer Experiences and Reducing Support Costs. By Nav Chakravarti, Vice...
Want to Get Going with Modern Customer Service but you don’t know where tostart? Here are 4 takeaways from CustomerThink’s webcast with Forrester Analyst Kate...
Want to Get Going with Modern Customer Service but you don’t know where tostart? Here are 4 takeaways from CustomerThink’s webcast with Forrester Analyst Kate Leggett and Oracle CXStrategist JP Saunders. 1. Service is Vital to Customer Experience(CX) Make service a core part of yourCX strategy. Why? Customers have more interactions with your serviceorganization than any other business function. As a result, investing here canlead to dramatic gains in your customers’ overall...
Want to Get Going with Modern Customer Service but you don’t know where tostart? Here are 4 takeaways from CustomerThink’s webcast with Forrester Analyst Kate Leggett and Oracle CXStrategist...
By Nav Chakravarti, Vice President, Product Management, Oracle Knowledge Management Oracle is pleased to announce the achievement of the latest KCS Verification...
By Nav Chakravarti, Vice President, Product Management, Oracle Knowledge Management Oracle is pleased to announce the achievement of the latest KCS Verification v5 for Oracle Service Cloud Knowledge Foundation and Oracle Knowledge Enterprise. The Consortium for Service Innovation (CSI) has developed a KCS verification program, which is a formal process for assessing vendor tools and verifying their ability to support KCS practices. By meeting this series of functional...
By Nav Chakravarti, Vice President, Product Management, Oracle Knowledge Management Oracle is pleased to announce the achievement of the latest KCS Verification v5 for Oracle Service Cloud Knowledge...
