By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service...
By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service excellence keeping you up at night, especially as customers' expectations grow and their channel preferences dynamically change? Are you able to ensure you are delivering accurate answers through the web, mobile and contact center? You are not alone. Digital channels are exploding and web self-service is about to become the...
By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service excellence keeping you up at...
We are pleased to announce the Oracle Service Cloud Analytics Cookbook as a resource to help you learn how to communicate the value you're getting from Oracle...
We are pleased to announce the Oracle Service Cloud Analytics Cookbook as a resource to help you learn how to communicate the value you're getting from Oracle Service Cloud.
Save the date for the upcoming Oracle Service Cloud webinar, April 14th, 2016 at 10 a.m. PT/1 p.m. ET Omni-channel: Everybody is talking about it, but only a...
Save the date for the upcoming Oracle Service Cloud webinar, April 14th, 2016 at 10 a.m. PT/1 p.m. ET Omni-channel: Everybody is talking about it, but only a few best-in-class businesses have turned the promise of omni-channel into a profitable reality - earning highly loyal customers, reduced support costs, and growth in revenue. Join this upcoming webinar to learn how you too can achieve these results. Aberdeen Group Research Director of Contact Center & Customer...
Save the date for the upcoming Oracle Service Cloud webinar, April 14th, 2016 at 10 a.m. PT/1 p.m. ET Omni-channel: Everybody is talking about it, but only a few best-in-class businesses have turned...
Read about how we increased size of attachments for email in Oracle Service Cloud based on customer feedback.
Learn why responsive design is important for your sites.
Learn how co-browse enables your agents to provide effective support for customers on mobile devices.
Hear how Oracle Policy Automation can help field employees to correctly identify and resolve problems.
Oracle’s ModernService Experience 2016 is again lighting up fabulous Las Vegas April 26-28,and we’re betting this will be our best event yet. From the speaker...
Oracle’s ModernService Experience 2016 is again lighting up fabulous Las Vegas April 26-28,and we’re betting this will be our best event yet. From the speaker lineup andsession catalog to the networking experiences and Customer Appreciation Event,we’re going “all in,” and we hope you’ll join us. Here are five reasons youshould head to Las Vegas this April for the Modern Service Experience: 1. In-Depth Service Content TheModern Service Experience features more than 40 sessions...
Oracle’s ModernService Experience 2016 is again lighting up fabulous Las Vegas April 26-28,and we’re betting this will be our best event yet. From the speaker lineup andsession catalog to...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone users comprising 73% of the global population. Mobile devices now have an impact on just about every part of our daily lives – from communication and social interaction to mobile commerce. To say that mobile...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had...
