Meet 2016 Oracle Service Cloud Community All-Star Dietrik Sijm and hear about his experience with Oracle Service Cloud.
Get started learning how to automate your agents' workflow within Oracle Service Cloud.
Celebratingits 90th anniversary, Pella Corporation, one of North America’s leading manufacturers of windows and doors,continues to innovate its customer service...
Celebratingits 90th anniversary, Pella Corporation, one of North America’s leading manufacturers of windows and doors,continues to innovate its customer service strategy with flexible technologysolutions and a holistic, 360-degree view of not only direct customers, butsales branches as well as field service operations. Teaming up with Oracle Service Cloud has enabled Pell to deliver consistent,high-quality customer service experiences no matter how they engage– whether...
Celebratingits 90th anniversary, Pella Corporation, one of North America’s leading manufacturers of windows and doors,continues to innovate its customer service strategy with...
Meet 2016 Oracle Service Cloud Community All-Star Barrilito van Dijk and hear about his journey and advice for using Service Cloud.
By Anna Sabryan, product manager, Oracle Service Cloud The Oracle Service Cloud team just got back from one of the leading customer centric events of the year,...
By Anna Sabryan, product manager, Oracle Service Cloud The Oracle Service Cloud team just got back from one of the leading customer centric events of the year, CRM Evolution 2016. It was exciting to hear first hand from the impressive lineup of speakers and global industry experts including Paul Greenberg, The 56 Group, Esteban Kolsky, ThinkJar, Brian Solis, Altimeter Group, and Denis Pombriant, Beagle Research. Also glean insights from leading Forrester analysts Kate...
By Anna Sabryan, product manager, Oracle Service Cloud The Oracle Service Cloud team just got back from one of the leading customer centric events of the year, CRM Evolution 2016. It was exciting to...
Get answer to your top questions about the Oracle Service Cloud Auto-Upgrade Program.
Read how you can enable omni-channel interviews within Oracle Policy Automation.
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three...
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three brands, 21 countries and 18 contact centers.
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three brands, 21 countries and 18...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile technology. Our adoption of these technologies hasresulted in a consumer-driven transformation in the way businesses engage withconsumers. As each technology emerges, businesses have quickly moved to supportthe demand for new communication channels across their self-service andassisted-service engagement offerings. The next...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile technology. Our adoption of these technologies...
