Meet 2016 Oracle Service Cloud Community All-Star Barrilito van Dijk and hear about his journey and advice for using Service Cloud.
By Anna Sabryan, product manager, Oracle Service Cloud The Oracle Service Cloud team just got back from one of the leading customer centric events of the year,...
By Anna Sabryan, product manager, Oracle Service Cloud The Oracle Service Cloud team just got back from one of the leading customer centric events of the year, CRM Evolution 2016. It was exciting to hear first hand from the impressive lineup of speakers and global industry experts including Paul Greenberg, The 56 Group, Esteban Kolsky, ThinkJar, Brian Solis, Altimeter Group, and Denis Pombriant, Beagle Research. Also glean insights from leading Forrester analysts Kate...
By Anna Sabryan, product manager, Oracle Service Cloud The Oracle Service Cloud team just got back from one of the leading customer centric events of the year, CRM Evolution 2016. It was exciting to...
Get answer to your top questions about the Oracle Service Cloud Auto-Upgrade Program.
Read how you can enable omni-channel interviews within Oracle Policy Automation.
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three...
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three brands, 21 countries and 18 contact centers.
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three brands, 21 countries and 18...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile technology. Our adoption of these technologies hasresulted in a consumer-driven transformation in the way businesses engage withconsumers. As each technology emerges, businesses have quickly moved to supportthe demand for new communication channels across their self-service andassisted-service engagement offerings. The next...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile technology. Our adoption of these technologies...
It is always exciting to celebrate our customers’award winning contact center teams and their approach to delivering innovativeservice experiences. Last week...
It is always exciting to celebrate our customers’award winning contact center teams and their approach to delivering innovativeservice experiences. Last week theOracle Service Cloud team was front and center at the ICMIContact Center Expo in Long Beach to cheer on our customers who were 2016ICMI Global Contact Center Award recipients. Leading organizations such as Kohl’s(WinnerBest Large Contact Center), WageWorks(Runner-UpBest Large Contact Center), and ChurchPension Group...
It is always exciting to celebrate our customers’award winning contact center teams and their approach to delivering innovativeservice experiences. Last week theOracle Service Cloud team was front...
Meet our 2016 Oracle Service Cloud Community All-Stars and see what they do that makes them All-Stars.
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud solution. This release includes major enhancements designed to help organizations deliver on Oracle’s vision of service for the next generation, improving customer satisfaction and response times, while reducing service delivery costs. Truly an end-to-end upgrade of the...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud...
