How are you handling out-of-the-office responses from agents in your contact center? Learn about the 'Out of the Office Accelerator' available in Oracle Service...
How are you handling out-of-the-office responses from agents in your contact center? Learn about the 'Out of the Office Accelerator' available in Oracle Service Cloud.
Learn how to right-size your test plan for Oracle Service Cloud upgrades.
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business?...
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business? Brands such as Dish Network, Virgin Media and Essintial Enterprise Solutions have achieved some astounding results by modernizing their field service management operations. Field service management has been traditionally viewed as a cost center for most service organizations. Today organizations are transforming their...
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business? Brands such as Dish Network, Virgin Media...
Hear how Jen King from Oracle Consulting Services found inspiration and insight for her job in an unexpected home project.
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the way they interact with their customers. Service organizations are in a unique position to leverage this shift to power more positive and personal interactions with their customers. In 2015, Forrester Research found that web and mobile self-service interactions exceeded interactions...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the...
The latest Oracle Service Cloud release is now Generally Available (GA). Oracle Service Cloud August 2016 continues to power great customer experiences adding...
The latest Oracle Service Cloud release is now Generally Available (GA). Oracle Service Cloud August 2016 continues to power great customer experiences adding new capabilities across the platform including: Web Customer Service enhancements for Social Self Service forum functionality such as ratings widgets, roll set callouts, and banner accessibility. Knowledge Management enhancements to Knowledge Advanced functionality such as Customer Portal content recommendations,...
The latest Oracle Service Cloud release is now Generally Available (GA). Oracle Service Cloud August 2016 continues to power great customer experiences adding new capabilities across the...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations, analyst sessions, and customer panels. During this high-energy event we also had the opportunity to answer a burning customer question: Where is all of our technology headed? Here’s how we answered and outlined how the Oracle Service Cloud team will continue to help drive the evolution of...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations,...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to have their...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to have their first-ever ultrasound scan. They are very anxious to finally see the new life they’re bearing and hear its heartbeat for the first time. But, they are also a bit nervous since they want to be sure that all vitals are good. And then imagine the deception and anxiety when they arrive to the hospital, only to hear the...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to have their first-ever ultrasound scan. They...
Mobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens...
Mobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens when they have questions or need help while using your app? Depending on the device, screen size, resolution, region, app version (or dozens of other factors), your app may appear or function differently from customer-to-customer. Coupled with the fast pace at which mobile environments change, it’s become crucial that...
Mobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens when they have questions or need help...
