Save the date for the upcoming Oracle Service Cloud webinar, April 14th, 2016 at 10 a.m. PT/1 p.m. ET Omni-channel: Everybody is talking about it, but only a...
Save the date for the upcoming Oracle Service Cloud webinar, April 14th, 2016 at 10 a.m. PT/1 p.m. ET Omni-channel: Everybody is talking about it, but only a few best-in-class businesses have turned the promise of omni-channel into a profitable reality - earning highly loyal customers, reduced support costs, and growth in revenue. Join this upcoming webinar to learn how you too can achieve these results. Aberdeen Group Research Director of Contact Center & Customer...
Save the date for the upcoming Oracle Service Cloud webinar, April 14th, 2016 at 10 a.m. PT/1 p.m. ET Omni-channel: Everybody is talking about it, but only a few best-in-class businesses have turned...
Read about how we increased size of attachments for email in Oracle Service Cloud based on customer feedback.
Learn why responsive design is important for your sites.
Learn how co-browse enables your agents to provide effective support for customers on mobile devices.
Hear how Oracle Policy Automation can help field employees to correctly identify and resolve problems.
Oracle’s ModernService Experience 2016 is again lighting up fabulous Las Vegas April 26-28,and we’re betting this will be our best event yet. From the speaker...
Oracle’s ModernService Experience 2016 is again lighting up fabulous Las Vegas April 26-28,and we’re betting this will be our best event yet. From the speaker lineup andsession catalog to the networking experiences and Customer Appreciation Event,we’re going “all in,” and we hope you’ll join us. Here are five reasons youshould head to Las Vegas this April for the Modern Service Experience: 1. In-Depth Service Content TheModern Service Experience features more than 40 sessions...
Oracle’s ModernService Experience 2016 is again lighting up fabulous Las Vegas April 26-28,and we’re betting this will be our best event yet. From the speaker lineup andsession catalog to...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone users comprising 73% of the global population. Mobile devices now have an impact on just about every part of our daily lives – from communication and social interaction to mobile commerce. To say that mobile...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had...
By Christine Randle, Analyst Relations, Oracle Service Cloud By now you probably understand the importance of delivering exceptional customer service. You get...
By Christine Randle, Analyst Relations, Oracle Service Cloud By now you probably understand the importance of delivering exceptional customer service. You get why it’s important. You appreciate that customer service is the platform from which excellent customer experiences emerge. You’ve read the research and know that, according to Forrester Research, a full 39% of customers will tell friends and family about their negative experiences[1]. Data points like this one are...
By Christine Randle, Analyst Relations, Oracle Service Cloud By now you probably understand the importance of delivering exceptional customer service. You get why it’s important. You appreciate that...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service CloudRecently we provided an overview of the distinctions between expected and experimental...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service CloudRecently we provided an overview of the distinctions between expected and experimental service channels as well as a framework for evaluating experimental service channels heading into the new year. Now we dive into specific channels to explore in 2016! 2016 is shaping up to be a year of the platform-messenger-platforms. You may be wondering what I mean by a ‘platform-messenger-platform’? Let me...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service CloudRecently we provided an overview of the distinctions between expected and experimental service channels as well as a...
