Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud solution. This release includes major enhancements designed to help organizations deliver on Oracle’s vision of service for the next generation, improving customer satisfaction and response times, while reducing service delivery costs. Truly an end-to-end upgrade of the...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today,...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone users comprising 73% of the global population. Mobile devices now have an impact on just about every part of our daily lives – from communication and social interaction to mobile commerce. To say that mobile is a trend is an understatement. The rise of mobile is fundamentally...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of connected devices in our homes, at work and on the street. The IoT is changing our lives. This is exciting of course, but for many service professionals the question of how to actually start leveraging the IoT is not that easy. Yes, we know there is a lot of devices that are connected – more every second - but how...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of connected devices in our homes, at...
Today’s consumers are more connected to social channels to support their daily lives than ever and they are no longer just looking to brands’ Facebook or...
Today’s consumers are more connected to social channels to support their daily lives than ever and they are no longer just looking to brands’ Facebook or Twitter sites directly for service. They are seeking help from their peers for quick and easy answers. Modern consumers are looking for ways to self-serve more often than using any assisted service channel according to Forrester Research. Companies are recognizing this social service trend and are using customer communities...
Today’s consumers are more connected to social channels to support their daily lives than ever and they are no longer just looking to brands’ Facebook or Twitter sites directly for service. They...
By David Fulton, Director Product Management, Oracle Service Cloud Video Chat has become an important topic of discussion recently with our customers,...
By David Fulton, Director Product Management, Oracle Service Cloud Video Chat has become an important topic of discussion recently with our customers, particularly given innovations in the service space, largely as a result of the ongoing consumerization of IT. Video chatting went mainstream in 2013 when Amazon launched a multimedia support experience – Mayday - on their Kindle Fire devices. Since then we’ve spoken with contact center leaders from companies all over the...
By David Fulton, Director Product Management, Oracle Service Cloud Video Chat has become an important topic of discussion recently with our customers, particularly given innovations in the service...
In today’s digital economy, customers want effortless engagements and answers to their questions regardless of how they connect with a brand. The challenge is...
In today’s digital economy, customers want effortless engagements and answers to their questions regardless of how they connect with a brand. The challenge is now there’s a broad mix in how customers want to reach your brand from self-service, voice, email, social media, or even live video chat. Complications come when customers receive different information or customer service experiences depending on the channel they use to contact you. In order to deliver the right...
In today’s digital economy, customers want effortless engagements and answers to their questions regardless of how they connect with a brand. The challenge is now there’s a broad mix in how...
Meet 2016 Oracle Service Cloud Community-All Star Pramod Vasudeva Murthy and all the places Oracle Service Cloud has taken him in his career!
Check out why youabsolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Servicefor the Next GenerationThere’s been a lot of talk in...
Check out why youabsolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Servicefor the Next GenerationThere’s been a lot of talk in the customer service space around“Service for the Next Generation” – but, what does it mean and what is theroadmapto success? Join Jeff Wartgow, Product Management, Oracle Service Cloud, ashe outlines the modern customer journey. See what the future of customer service looks like, including the growthof organic channels,...
Check out why youabsolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Servicefor the Next GenerationThere’s been a lot of talk in the customer service space around“Service...
By Michelle Brusyo, Senior Product Manager, Oracle Service CloudMobile applications are a great way to create an optimal brand experience for customers who...
By Michelle Brusyo, Senior Product Manager, Oracle Service CloudMobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens when they have questions or need help while using your app? Depending on the device, screen size, resolution, region, app version (or dozens of other factors), your app may appear or function differently from customer-to-customer. Coupled with the fast...
By Michelle Brusyo, Senior Product Manager, Oracle Service CloudMobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or...
