Check out why youabsolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Servicefor the Next GenerationThere’s been a lot of talk in...
Check out why youabsolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Servicefor the Next GenerationThere’s been a lot of talk in the customer service space around“Service for the Next Generation” – but, what does it mean and what is theroadmapto success? Join Jeff Wartgow, Product Management, Oracle Service Cloud, ashe outlines the modern customer journey. See what the future of customer service looks like, including the growthof organic channels,...
Check out why youabsolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Servicefor the Next GenerationThere’s been a lot of talk in the customer service space around“Service...
By Michelle Brusyo, Senior Product Manager, Oracle Service CloudMobile applications are a great way to create an optimal brand experience for customers who...
By Michelle Brusyo, Senior Product Manager, Oracle Service CloudMobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens when they have questions or need help while using your app? Depending on the device, screen size, resolution, region, app version (or dozens of other factors), your app may appear or function differently from customer-to-customer. Coupled with the fast...
By Michelle Brusyo, Senior Product Manager, Oracle Service CloudMobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or...
Meet 2016 Oracle Service Cloud Community All-Star Scott Harwell and his journey and advice around Oracle Service Cloud.
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to havetheir...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to havetheir first-ever ultrasound scan. They are very anxious to finally see the newlife they’re bearing and hear its heartbeat for the first time. But, they arealso a bit nervous since they want to be sure that all vitals are good. Andthen imagine the deception and anxiety when they arrive to the hospital, onlyto hear the...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to havetheir first-ever ultrasound scan. They are very...
Learn how Julie Cross redesigned their agent workspace in Oracle Service Cloud and how she was able to prove the ROI of investing in a better agent experience.
Meet 2016 Oracle Service Cloud Community All-Star Dietrik Sijm and hear about his experience with Oracle Service Cloud.
Get started learning how to automate your agents' workflow within Oracle Service Cloud.
Celebratingits 90th anniversary, Pella Corporation, one of North America’s leading manufacturers of windows and doors,continues to innovate its customer service...
Celebratingits 90th anniversary, Pella Corporation, one of North America’s leading manufacturers of windows and doors,continues to innovate its customer service strategy with flexible technologysolutions and a holistic, 360-degree view of not only direct customers, butsales branches as well as field service operations. Teaming up with Oracle Service Cloud has enabled Pell to deliver consistent,high-quality customer service experiences no matter how they engage– whether...
Celebratingits 90th anniversary, Pella Corporation, one of North America’s leading manufacturers of windows and doors,continues to innovate its customer service strategy with...
Meet 2016 Oracle Service Cloud Community All-Star Barrilito van Dijk and hear about his journey and advice for using Service Cloud.
