The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on thefront line helping customers solve their service issues are facing? What are the trends that continue toimpact how organizations deliver customer service? Below are a few shifts in the customerservice landscape that are disrupting business as usual. These trends can’t be ignored by any global, modern customer ...
The Oracle Service Cloudteam has been thinking a lot about what’s most relevant to the people we areserving. What are the day-to-day challenges folks on thefront line helping customers solve...
Since the OracleService Cloud added field service management to its portfolio of customerexperience solutions through the acquisition of TOA Technologies, the...
Since the OracleService Cloud added field service management to its portfolio of customerexperience solutions through the acquisition of TOA Technologies, the leaderin cloud-based field service management solutions, I’ve had the opportunity tosee firsthand how modern field service solutions have changed the way peoplethink about this space. Over the past several years, field service managementhas transformed from being a cumbersome but necessary part of the business intoa key...
Since the OracleService Cloud added field service management to its portfolio of customerexperience solutions through the acquisition of TOA Technologies, the leaderin cloud-based field service...
With the acquisition of TOA Technologies in 2014, the OracleService Cloud added field service management to its solution portfolio.Formerly TOA’s ETAdirect,...
With the acquisition of TOA Technologies in 2014, the OracleService Cloud added field service management to its solution portfolio.Formerly TOA’s ETAdirect, Oracle Field Service Cloud helps Oracle customersextend customer service excellence to the field while powering greaterefficiencies. As a part of the Oracle Service Cloud family, the Oracle FieldService Cloud team is excited to announce several new features in its latestrelease in May 2015. With a focus on integration, as...
With the acquisition of TOA Technologies in 2014, the OracleService Cloud added field service management to its solution portfolio.Formerly TOA’s ETAdirect, Oracle Field Service Cloud helps Oracle...
Whilein college, I worked as a cashier at a local garden center. During the busyseason, I would furiously scan, type and swipe, getting customers through...
Whilein college, I worked as a cashier at a local garden center. During the busyseason, I would furiously scan, type and swipe, getting customers through theline and out the door as fast as humanly possible. But no matter how quickly Icompleted the transaction, my manager encouraged me to always ask one simplequestion: “Did you find everything you were looking for today?” Askingthat question may seem obvious, as the garden center wanted to add a few extradollars to every...
Whilein college, I worked as a cashier at a local garden center. During the busyseason, I would furiously scan, type and swipe, getting customers through theline and out the door as fast as humanly...
When it comes to customer-facing work, modern field service management solutions deliver proven benefits for communications providers. Here’s a look at how CSPs...
When it comes to customer-facing work, modern field service management solutions deliver proven benefits for communications providers. Here’s a look at how CSPs can power even greater results by applying the same field service management best practices to network maintenance field service operations. As competition increases in the industry, many communicationsservices providers (CSPs) turn to fieldservice management technology to boost customer satisfaction and...
When it comes to customer-facing work, modern field service management solutions deliver proven benefits for communications providers. Here’s a look at how CSPs can power even greater results by...
Withinthe field service universe, you’ve probably heard a lot about the benefits andpotential of machine-to-machine (M2M) communication. However,...
Withinthe field service universe, you’ve probably heard a lot about the benefits andpotential of machine-to-machine (M2M) communication. However, manyorganizations are not positioned to reap the benefits of this technologybecause they haven’t integrated it into a broader field service managementstrategy. M2Mprobably happens all around you, every day, without you realizing it — forinstance, when your smartphone automatically searches for a new wirelessnetwork — but that...
Withinthe field service universe, you’ve probably heard a lot about the benefits andpotential of machine-to-machine (M2M) communication. However, manyorganizations are not positioned to reap the...
Now that the U.S. midterm elections have passed, you have tofeel good about getting a break from all the ads regardless of your politicalaffiliation. That is,...
Now that the U.S. midterm elections have passed, you have tofeel good about getting a break from all the ads regardless of your politicalaffiliation. That is, unless you live in a state with a run-off. My condolencesgo out to the citizens of Louisiana. This election made me think about what it’s like forcustomer service executives. The successful ones have to be politicians thatnever stop running for office. Think about it. Service executives typicallyhave a running list of...
Now that the U.S. midterm elections have passed, you have tofeel good about getting a break from all the ads regardless of your politicalaffiliation. That is, unless you live in a state with...
Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue...
Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it?...
Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave...
We've recently had the opportunity to sit down with some Customer Experience (CX) leaders to ask, "What is modern customer service?" The leaders also shared...
We've recently had the opportunity to sit down with some Customer Experience (CX) leaders to ask, "What is modern customer service?" The leaders also shared important criteria for delivering modern customer service to their customers. I hope you enjoy the insight from these interviews and feel free to share your thoughts. Make it easy for customers to engage Barry Lieberman is Chief Customer Care Officer at Q-See, a global leader in providing advanced surveillance solutions...
We've recently had the opportunity to sit down with some Customer Experience (CX) leaders to ask, "What is modern customer service?" The leaders also shared important criteria for delivering...
