Read how you can enable omni-channel interviews within Oracle Policy Automation.
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three...
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three brands, 21 countries and 18 contact centers.
Learn how PSA Groupe is modernizing their contact center with Oracle Service Cloud and Policy Automation and the benefits they're reaping across their three brands, 21 countries and 18...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile technology. Our adoption of these technologies hasresulted in a consumer-driven transformation in the way businesses engage withconsumers. As each technology emerges, businesses have quickly moved to supportthe demand for new communication channels across their self-service andassisted-service engagement offerings. The next...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messagingservices, and mobile technology. Our adoption of these technologies...
It is always exciting to celebrate our customers’award winning contact center teams and their approach to delivering innovativeservice experiences. Last week...
It is always exciting to celebrate our customers’award winning contact center teams and their approach to delivering innovativeservice experiences. Last week theOracle Service Cloud team was front and center at the ICMIContact Center Expo in Long Beach to cheer on our customers who were 2016ICMI Global Contact Center Award recipients. Leading organizations such as Kohl’s(WinnerBest Large Contact Center), WageWorks(Runner-UpBest Large Contact Center), and ChurchPension Group...
It is always exciting to celebrate our customers’award winning contact center teams and their approach to delivering innovativeservice experiences. Last week theOracle Service Cloud team was front...
Meet our 2016 Oracle Service Cloud Community All-Stars and see what they do that makes them All-Stars.
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud solution. This release includes major enhancements designed to help organizations deliver on Oracle’s vision of service for the next generation, improving customer satisfaction and response times, while reducing service delivery costs. Truly an end-to-end upgrade of the...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud...
Customer Kyle Snay shares his tip for helping administrators stay organized within the Oracle Service Cloud console.
By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service...
By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service excellence keeping you up at night, especially as customers' expectations grow and their channel preferences dynamically change? Are you able to ensure you are delivering accurate answers through the web, mobile and contact center? You are not alone. Digital channels are exploding and web self-service is about to become the...
By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service excellence keeping you up at...
We are pleased to announce the Oracle Service Cloud Analytics Cookbook as a resource to help you learn how to communicate the value you're getting from Oracle...
We are pleased to announce the Oracle Service Cloud Analytics Cookbook as a resource to help you learn how to communicate the value you're getting from Oracle Service Cloud.
