The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive next generation customer service experiences with new functionality across the entire suite including: Web Customer Service enhancements for co-browse, live chat-sneak preview, and community self-service such as graphical rating count, best answer visibility control and the avatar library. Cross Channel Contact Center...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive next generation customer...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting,...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven insights from connected “things” into customer service processes brands can make IoT data actionable. To help brands quickly and efficiently leverage insights from IoT, Oracle has introduced a new packaged integration between Oracle Service Cloud and Oracle IoT Cloud. The new IoT...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. Attend this year’s 2017 Modern Service Experience to engage in thought-provoking, creative conversations about next generation service including best practices and useful tips to deliver impactful business results. Also connect with new customer service peers to get those innovative...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. ...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent study by JD Power estimates that 67% of consumers turn to a company’s social media site for customer service. That’s a pretty significant amount of consumers! With social media taking over as the preferred channel for customer service, businesses need an easy and effective way to listen to and join the conversations...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent study by JD Power estimates that 67%...
How are you handling out-of-the-office responses from agents in your contact center? Learn about the 'Out of the Office Accelerator' available in Oracle Service...
How are you handling out-of-the-office responses from agents in your contact center? Learn about the 'Out of the Office Accelerator' available in Oracle Service Cloud.
Learn how to right-size your test plan for Oracle Service Cloud upgrades.
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business?...
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business? Brands such as Dish Network, Virgin Media and Essintial Enterprise Solutions have achieved some astounding results by modernizing their field service management operations. Field service management has been traditionally viewed as a cost center for most service organizations. Today organizations are transforming their...
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business? Brands such as Dish Network, Virgin Media...
Hear how Jen King from Oracle Consulting Services found inspiration and insight for her job in an unexpected home project.
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the way they interact with their customers. Service organizations are in a unique position to leverage this shift to power more positive and personal interactions with their customers. In 2015, Forrester Research found that web and mobile self-service interactions exceeded interactions...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the...
