Let's face it. You're busy. You don't have time to visit several different websites to research the latest customer service and support trends. You need one...
Let's face it. You're busy. You don't have time to visit several different websites to research the latest customer service and support trends. You need one place to go where you can find information on topics like how to: Engage customers online with seamless web and social self-service Empower contact center agents to deliver personal, omni-channel support Equip field service techs to arrive on schedule and fix it right the first time You're in luck! For the next week, all...
Let's face it. You're busy. You don't have time to visit several different websites to research the latest customer service and support trends. You need one place to go where you can find information...
By David Fulton, Director Product Management, Oracle Service Cloud Video Chat has become an important topic of discussion recently with our customers,...
By David Fulton, Director Product Management, Oracle Service Cloud Video Chat has become an important topic of discussion recently with our customers, particularly given innovations inthe service space, largely as a result of the ongoing consumerization ofIT. Video chatting went mainstream in2013 when Amazon launched a multimedia support experience – Mayday - on theirKindle Fire devices. Since then we’ve spoken with contact center leaders fromcompanies all over the world who...
By David Fulton, Director Product Management, Oracle Service Cloud Video Chat has become an important topic of discussion recently with our customers, particularly given innovations inthe...
Hanging in my home office is a framed relic of the past: A letter from the Standard Oil Company to a customer, dated 1912. “Gentlemen,” it begins. “Suggest you...
Hanging in my home office is a framed relic of the past: A letter from the Standard Oil Company to a customer, dated 1912. “Gentlemen,” it begins. “Suggest you ship the 10 empty barrels to us, furnishing us with bill of lading, and we will credit your account upon receipt.”A similar piece of correspondence today would likely take place in the form of an automatically generated email, or even a text message. A bar code or RFID code on the barrels – or package, or piece of...
Hanging in my home office is a framed relic of the past: A letter from the Standard Oil Company to a customer, dated 1912. “Gentlemen,” it begins. “Suggest you ship the 10 empty barrels to us,...
What do you know about Oracle Service Cloud? You may have heard it delivers complete, out-of-the-box customer service. Or that it enables lasting, profitable...
What do you know about Oracle Service Cloud? You may have heard it delivers complete, out-of-the-box customer service. Or that it enables lasting, profitable customer relationships by delivering unified web, social and contact center experiences. But that ‘marketing speak’ only gets you so far… To really understand what Oracle Service Cloud can do for your business, you have to take a test drive. Get behind the steering wheel and try out its capabilities. Oracle Service...
What do you know about Oracle Service Cloud? You may have heard it delivers complete, out-of-the-box customer service. Or that it enables lasting, profitable customer relationships by...
By Christine Randle, Analyst Relations, Oracle Service CloudLast week Gartner held its annual Gartner Customer 360 Summit in San Diego. The event is well-worth...
By Christine Randle, Analyst Relations, Oracle Service CloudLast week Gartner held its annual Gartner Customer 360 Summit in San Diego. The event is well-worth attending and this year was no exception. The theme: “Delivering Great Customer Experiences at the Speed of Digital Business” had an agenda packed with both strategic and tactical content from leading analysts like Michael Maoz, Olive Huang and Jim Davies (just to name a few) to help attendees build powerful Customer...
By Christine Randle, Analyst Relations, Oracle Service CloudLast week Gartner held its annual Gartner Customer 360 Summit in San Diego. The event is well-worth attending and this year was...
Many businesses today are at some stage of their journey to delivering an optimal, differentiated Customer Experience (CX), with the vision of building...
Many businesses today are at some stage of their journey to delivering an optimal, differentiated Customer Experience (CX), with the vision of building sustainable growth and profits through stronger customer relationships and reliable business data. Getting a vision around the “what” you want to deliver is not easy. The next question is even harder: “How” to build, deliver and grow to reach your visionary state? In this 3-part CustomerThink webcast series, CX thought leaders...
Many businesses today are at some stage of their journey to delivering an optimal, differentiated Customer Experience (CX), with the vision of building sustainable growth and profits through stronger...
Customer expectations for service are shifting – so much so that the customer experiences organizations deliver have become a critical competitive...
Customer expectations for service are shifting – so much so that the customer experiences organizations deliver have become a critical competitive differentiator. Now, organizations are challenged to find new ways to enhance each interaction with customers. For those with mobile employees serving customers at their homes or businesses, there’s an opportunity to take customer relationships to the next level by investing in a modern field service strategy. Think about it: most...
Customer expectations for service are shifting – so much so that the customer experiences organizations deliver have become a critical competitive differentiator. Now, organizations are challenged to...
Oracle Service Cloud has received an Authority to Operate (ATO) from the U.S Department of Defense (DoD) under the DoD Cloud Security Model at security impact...
Oracle Service Cloud has received an Authority to Operate (ATO) from the U.S Department of Defense (DoD) under the DoD Cloud Security Model at security impact Level 4. Oracle Service Cloud is the first cloud offering in Oracle’s U.S. DoD Cloud to receive an ATO. Oracle’s U.S. DoD Cloud is a community cloud available for all DoD agencies. The rigorous review of Oracle’s environment was completed by an accredited third-party organization at the Level 4 security impact for a...
Oracle Service Cloud has received an Authority to Operate (ATO) from the U.S Department of Defense (DoD) under the DoD Cloud Security Model at security impact Level 4. Oracle Service Cloud is the...
Business transformation, customer engagement, omnichannel… These strategies sound promising, but how do you actually implement them to stay ‘persistently’...
Business transformation, customer engagement, omnichannel… These strategies sound promising, but how do you actually implement them to stay ‘persistently’ relevant to customers? Ovum Principal Analyst Jeremy Cox will help guide you as he presents the eight core attributes of the Customer-Adaptive Enterprise on this webcast Wednesday, October 7 at 9 am PT / 12 pm ET. Ovum’s Jeremy Cox, and Oracle’s Stephen Fioretti, will assist you in determining your current customer...
Business transformation, customer engagement, omnichannel… These strategies sound promising, but how do you actually implement them to stay ‘persistently’ relevant to customers? Ovum Principal Analyst...
