Meet 2016 Oracle Service Cloud Community All-Star Ryan Mottice fro Eventus Group.
By Josh Bowcott, Product Manager, Oracle Service Cloud As we look at the “Internet of Things” (IoT), we see there is a very large spectrum of capabilities that...
By Josh Bowcott, Product Manager, Oracle Service Cloud As we look at the “Internet of Things” (IoT), we see there is a very large spectrum of capabilities that can be leveraged through the insights gleaned from connected devices. For instance, by gaining insights into the customer and the problem they are facing, companies can use data captured from connected devices to improve self and assisted service. But how do companies tackle this and how does IoT data help? I...
By Josh Bowcott, Product Manager, Oracle Service Cloud As we look at the “Internet of Things” (IoT), we see there is a very large spectrum of capabilities that can be leveraged through the...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we often hear they want to: Deliver service experiences that differentiate their business Uncover ways to drive significant cost savings for their organization Transition perceptions of service from a back office function to a competitive advantage Understand how to address the needs of the empowered consumer – from baby...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we often hear they want to: Deliver...
Get to know 2016 Oracle Service Cloud Community All-Star Nisar Ahmed from Nebulogic Technologies.
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and industry leaders elevating customer experience in their organizations. Let’s start with the important stuff! Favorite Travel Spot: Turkey, sailing the Aegean Sea Outside of Mazda, you can find me: Being an Uber Mom or paddle boarding at the beach Super passionate about: Art...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices are all around us and allow us to track health stats or manage home energy usage for efficiency. Vehicles can now alert us of potential problems and household items notify us of upcoming maintenance needed. The list of possibilities goes on and on. In fact, analysts estimate...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive next generation customer service experiences with new functionality across the entire suite including: Web Customer Service enhancements for co-browse, live chat-sneak preview, and community self-service such as graphical rating count, best answer visibility control and the avatar library. Cross Channel Contact Center...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive next generation customer...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting,...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven insights from connected “things” into customer service processes brands can make IoT data actionable. To help brands quickly and efficiently leverage insights from IoT, Oracle has introduced a new packaged integration between Oracle Service Cloud and Oracle IoT Cloud. The new IoT...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. Attend this year’s 2017 Modern Service Experience to engage in thought-provoking, creative conversations about next generation service including best practices and useful tips to deliver impactful business results. Also connect with new customer service peers to get those innovative...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. ...
