As we head into the NCAA’s March Madness tournament, you’ll hear me loudly cheering for my alma mater - the Gonzaga Bulldogs (#unitedwezag). With a 32-1 season...
As we head into the NCAA’s March Madness tournament, you’ll hear me loudly cheering for my alma mater - the Gonzaga Bulldogs (#unitedwezag). With a 32-1 season record and WCC Champion title, their teamwork on the court is impressive to watch. If I were to create a starting lineup for Oracle’s Modern Service Experience (April 25 – 27 at the Mandalay Bay in Las Vegas), it would look like this: Opportunities for Increasing Your Knowledge: From pre-conference training...
As we head into the NCAA’s March Madness tournament, you’ll hear me loudly cheering for my alma mater - the Gonzaga Bulldogs (#unitedwezag). With a 32-1 season record and WCC Champion title, their...
Get to know 2016 Oracle Service Cloud Community All-Star Narendra Muttineni from Tata Consultancy Services.
Meet 2016 Oracle Service Cloud Community All-Star Carl Elliott from Helix Solutions.
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional...
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional customer experiences. But getting there doesn’t happen overnight, regardless of the organization’s size. It requires a strong leadership, opportunity, resources, and above all a strong foundation to tackle day-to-day realities. While all organizations are different, we’ve noticed that small and medium-sized businesses...
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional customer experiences. But getting there...
With the February 2017 release, Oracle Service Cloud brings several new, exciting features and enhancements to the solution. In this release, Experience Routing...
With the February 2017 release, Oracle Service Cloud brings several new, exciting features and enhancements to the solution. In this release, Experience Routing has been extended to all support channels including web, email, chat, and social. With Experience Routing, it is easier than ever to provide VIP service to your customers by allowing the assignment of incidents, web requests, and social requests to the best skilled agent. Also new in the February release is our Widget...
With the February 2017 release, Oracle Service Cloud brings several new, exciting features and enhancements to the solution. In this release, Experience Routing has been extended to all...
Valentine’s Day is just around the corner, and I can’t help but think about those delectable, tantalizing sweets lined up in a brilliant red heart-shaped box,...
Valentine’s Day is just around the corner, and I can’t help but think about those delectable, tantalizing sweets lined up in a brilliant red heart-shaped box, tied with a white satin bow. If I were to create a Modern Service Experience box of chocolates, it would include: The Summit. A swirled mountain of chocolate nougat dipped in milk chocolate. A series of breakout sessions on Wednesday afternoon for our executive customers – branded as the Executive Summit. You’ll hear...
Valentine’s Day is just around the corner, and I can’t help but think about those delectable, tantalizing sweets lined up in a brilliant red heart-shaped box, tied with a white satin bow. If I were to...
Customer Andrew Wooster from Genesco shares his innovation in Oracle Service Cloud that saved over $3 million dollars during its first holiday season.
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that field service management software can bring to their businesses. If your organization is still using spreadsheets and whiteboards to manage its field operations, then you can probably imagine how a comprehensive and automated field service solution could increase efficiency—and you’d be right! Benefits range from...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that field service management software can...
Meet 2016 Oracle Service Cloud Community All-Star Ryan Mottice fro Eventus Group.
