Leading independent analyst Forrester Research has named Oracle CX Cloud Suite a Leader in the Forrester Wave for CRM Suites, in both the Enterprise and Midsize...
Leading independent analyst Forrester Research has named Oracle CX Cloud Suite a Leader in the Forrester Wave for CRM Suites, in both the Enterprise and Midsize Organization editions. In both reports, Forrester notes that Oracle “delivers leading capabilities across the board in terms of depth and breadth,” as well as its well-defined user experience. In both reports, Oracle received the highest scores in the current offering category, as well as the sales force automation...
Leading independent analyst Forrester Research has named Oracle CX Cloud Suite a Leader in the Forrester Wave for CRM Suites, in both the Enterprise and Midsize Organization editions. In...
This guest post originally published here was authored by Gary Shatswell, vice president of information technology, Sur La Table. A valued resource for home and...
This guest post originally published here was authored by Gary Shatswell, vice president of information technology, Sur La Table. A valued resource for home and professional chefs, multichannel cuisine-and-cookware retailer Sur La Table was looking to upgrade its digital commerce technology to meet a market in which physical stores and ecommerce must integrate seamlessly. To facilitate that, Sur La Table is transitioning from a web of stale technologies to the Oracle Commerce...
This guest post originally published here was authored by Gary Shatswell, vice president of information technology, Sur La Table. A valued resource for home and professional chefs, multichannel...
UPDATE: Watch the recording now available on demand here. Join Oracle Commerce Product Management leadership next Tuesday, December 6, 2016 at 12:00pm EST for a...
UPDATE: Watch the recording now available on demand here. Join Oracle Commerce Product Management leadership next Tuesday, December 6, 2016 at 12:00pm EST for a special live webcast highlighting our product strategy and vision for commerce at Oracle! We will discuss our focus areas for both on premise and cloud solutions, showcase new product innovations, and explore emerging industry-wide themes, including the gradual evolution to the cloud and the need for continuous...
UPDATE: Watch the recording now available on demand here. Join Oracle Commerce Product Management leadership next Tuesday, December 6, 2016 at 12:00pm EST for a special live webcast highlighting our...
The complete customer experience (CX) is a long process, beginning from the moment when customers realize they have an unfilled need until when that need is...
The complete customer experience (CX) is a long process, beginning from the moment when customers realize they have an unfilled need until when that need is met. But what often gets ignored is that CX relies heavily on branding. Your brand is the experience customers have when doing business with you. This includes the benefits you deliver, the promises you make, and how you follow up after delivering upon those promises. Branding sets the foundation for customers to engage...
The complete customer experience (CX) is a long process, beginning from the moment when customers realize they have an unfilled need until when that need is met. But what often gets ignored is that...
We’re living in a changed world—a world in which driverless cars cruise through neighborhoods, packages are delivered via flying drones, and escaping reality is...
We’re living in a changed world—a world in which driverless cars cruise through neighborhoods, packages are delivered via flying drones, and escaping reality is only a headset away. It’s a world in which remarkable advances in technology have shifted the power from business to consumer and are always raising the bar set by customer expectations. If you’re not providing exceptional customer experience, this changed world will be hard to endure. According to Gartner research,...
We’re living in a changed world—a world in which driverless cars cruise through neighborhoods, packages are delivered via flying drones, and escaping reality is only a headset away. It’s a world in...
Today’s business-to-business (B2B) selling models are remarkably different than they were five to ten years ago. Partner networks are one area where we’ve seen...
Today’s business-to-business (B2B) selling models are remarkably different than they were five to ten years ago. Partner networks are one area where we’ve seen big changes. In various geographies, cultures, and industries, a partner network may be the primary channel to sell a company’s products. Additionally, the adoption of mobile technologies in sales organizations has not only provided better market penetration to the channel partners through on-the-go access to guided...
Today’s business-to-business (B2B) selling models are remarkably different than they were five to ten years ago. Partner networks are one area where we’ve seen big changes. In various...
We’re told that successful salespeople can sell just about anything. Why is that? It starts with something I learned while managing restaurants after...
We’re told that successful salespeople can sell just about anything. Why is that? It starts with something I learned while managing restaurants after college—and it’s not about the food. Think back to the last meal you had at a restaurant. Why did you go? Was it about the cuisine? Or, maybe, was it because you didn’t want to cook? Food may have been part of your decision, sure, but if you were also considering consistency and the overall experience, you’re not alone....
We’re told that successful salespeople can sell just about anything. Why is that? It starts with something I learned while managing restaurants after college—and it’s not about the food. Think back to...
Oracle Commerce Cloud makes it easy to create and manage e-commerce promotions, but we know it takes more to deliver a promotion than just creating the...
Oracle Commerce Cloud makes it easy to create and manage e-commerce promotions, but we know it takes more to deliver a promotion than just creating the functionally. Executing an effective promotion requires coordination, creativity, and analytical know-how. Our Introduction to Promotions Best Practices Guide provides a number of tools to help you make the most out of your promotions! This downloadable guide includes: Promotion Workflow Overview Example: Illustrates the...
Oracle Commerce Cloud makes it easy to create and manage e-commerce promotions, but we know it takes more to deliver a promotion than just creating the functionally. Executing an effective...
The Debate Cold calling. Is it dead or alive and well? Many have debated this question over the last few years. It may still be a sales method for many...
The Debate Cold calling. Is it dead or alive and well? Many have debated this question over the last few years. It may still be a sales method for many organizations, but statistics show that it’s closer to being irrelevant than to being a lead generator. Keller Research Center at Baylor University reports that, on average, only 28% of prospects who answer a cold call engage in a conversation and 1% of cold calls convert to a meeting. And considering that 90% of decision...
The Debate Cold calling. Is it dead or alive and well? Many have debated this question over the last few years. It may still be a sales method for many organizations, but statistics show that...
