In March, Merriam-Webster made the fastest update in its history. In just seven days, the term “COVID-19” – along with others that have become common in our...
In March, Merriam-Webster made the fastest update in its history. In just seven days, the term “COVID-19” – along with others that have become common in our dialogue such as “social distancing” and “contact tracing” – became a defined word in the English language and gave us guidance to refer to what our world was facing. In the business world, the term “stay-at-home stock” is also new. Wall Street and everyday investors are betting on companies and technologies that are...
In March, Merriam-Webster made the fastest update in its history. In just seven days, the term “COVID-19” – along with others that have become common in our dialogue such as “social distancing”...
Over the past few years, customer service organizations have undergone significant changes to meet evolving customer expectations, and the events of this year...
Over the past few years, customer service organizations have undergone significant changes to meet evolving customer expectations, and the events of this year have understandably accelerated many of those trends. If 2020 has taught us anything, it’s the importance of being resilient in the face of constant change. The pandemic turned service departments on their heads, shutting down at a moment’s notice and reopening with remote workers. At the same time, many service...
Over the past few years, customer service organizations have undergone significant changes to meet evolving customer expectations, and the events of this year have understandably accelerated many of...
In the past, organizations would carefully develop strategies for any given new product or service offering. But in these new times today, where situations are...
In the past, organizations would carefully develop strategies for any given new product or service offering. But in these new times today, where situations are rapidly changing and evolving, this may not be so possible. You might be losing out to your competitors if they’re taking a more agile approach. Why agility is an important business characteristic Organizations have been changing from where department functions were traditionally rigid and defined, management was...
In the past, organizations would carefully develop strategies for any given new product or service offering. But in these new times today, where situations are rapidly changing and evolving, this...
The popularity of subscription models fixate on popular B2C businesses—Stitch Fix, Netflix, Apple Music and Disney+ for example. However, product-as-a-service...
The popularity of subscription models fixate on popular B2C businesses—Stitch Fix, Netflix, Apple Music and Disney+ for example. However, product-as-a-service and a pay-as-you-go model are permeating the B2B world as well. B2B companies are leveraging IoT, machine learning, and the reams of data at their disposal to devise innovative ways to add new, stable pricing models, add-on services, and utilize their products’ technical underpinnings. In this realm, subscribers, not...
The popularity of subscription models fixate on popular B2C businesses—Stitch Fix, Netflix, Apple Music and Disney+ for example. However, product-as-a-service and a pay-as-you-go model are permeating...
Urban Planners manage multiple responsibilities. They prepare planning reports, review planning applications and meet with the public to provide them...
Urban Planners manage multiple responsibilities. They prepare planning reports, review planning applications and meet with the public to provide them information regarding zoning ordinances and the preparation of planning reports. What they do daily varies from planner to planner but a typical underlying motivation across planners is to make their community a better place. Cities and counties in the United States host public hearings in which the residents of a neighborhood...
Urban Planners manage multiple responsibilities. They prepare planning reports, review planning applications and meet with the public to provide them information regarding zoning ordinances and the...
If you’ re looking to further automate your business processes and reduce manual work and errors, you are really going to like the Enhanced Business Rules...
If you’ re looking to further automate your business processes and reduce manual work and errors, you are really going to like the Enhanced Business Rules feature. In this blog post, I will go over the CX B2C Service Enhanced Business Rules feature and address: What it is, The challenges it solves, and What we've done to help you automate business changes - easily and with no coding needed. What are Business Rules? Business rules are lists of statements that tell you whether...
If you’ re looking to further automate your business processes and reduce manual work and errors, you are really going to like the Enhanced Business Rules feature. In this blog post, I will go over...
Humans are hardwired to view uncertainty as a risk. It’s called the fight-or-flight response, and it’s part of our genetic make-up. This survival mechanism is...
Humans are hardwired to view uncertainty as a risk. It’s called the fight-or-flight response, and it’s part of our genetic make-up. This survival mechanism is brought on by a combination of stress as a reaction to life-threatening situations. Over the course of humanity, we have evolved in a variety of ways, but the fight-or-flight response remains. It’s part of human existence. Our stress triggers have changed greatly, but to adapt to this response, we have also evolved to...
Humans are hardwired to view uncertainty as a risk. It’s called the fight-or-flight response, and it’s part of our genetic make-up. This survival mechanism is brought on by a combination of stress...
Shelter-in-place orders are making it difficult for governments to continue operations at a time when citizens and businesses need more support and services...
Shelter-in-place orders are making it difficult for governments to continue operations at a time when citizens and businesses need more support and services than during normal times. Government agencies at all levels are facing several daunting challenges. Oracle Government 2.0 provides a state-of-the-art digital framework for modernizing government operations and citizen engagement that includes these key capabilities: Real-time information creation and distribution from all...
Shelter-in-place orders are making it difficult for governments to continue operations at a time when citizens and businesses need more support and services than during normal times. Government...
Each one of us has had to pivot in the last few months and find ways to navigate massive disruption. In ecommerce, disruption may be the status quo, but the...
Each one of us has had to pivot in the last few months and find ways to navigate massive disruption. In ecommerce, disruption may be the status quo, but the keys to success during any transition are the ability to be flexible, agile, and creative. Today’s climate makes the value of being nimble abundantly clear. To grow during unpredictable times, your business needs the flexibility to serve new needs, broaden your reach, test new strategies, and scale for minimal effort and...
Each one of us has had to pivot in the last few months and find ways to navigate massive disruption. In ecommerce, disruption may be the status quo, but the keys to success during any transition are...
