As the world continues to grapple with the global pandemic and social distancing guidelines, companies of all sizes are identifying innovative ways to keep...
As the world continues to grapple with the global pandemic and social distancing guidelines, companies of all sizes are identifying innovative ways to keep their employees, customer service representatives, and end users seamlessly connected to ensure business continuity and growth. Business leaders across industries have rapidly shifted their mindset as a result, emphasizing the need to expand remote collaboration, ensure contactless delivery of services, and reduce...
As the world continues to grapple with the global pandemic and social distancing guidelines, companies of all sizes are identifying innovative ways to keep their employees, customer service...
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a...
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a chatbot in your marketing. Consider the pros and cons.
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a chatbot in your marketing. Consider...
This is a syndicated post; view the original post here. This discussion gives an operator, system integrator, and vendor perspective on where we are headed and...
This is a syndicated post; view the original post here. This discussion gives an operator, system integrator, and vendor perspective on where we are headed and what needs to happen to speed innovation and revenue in a bold new digital world full of opportunities and challenges. In case you missed our recent webcast, luminaries from Vodafone, Accenture, and Oracle discussed challenges and opportunities presented by 5G, emerging multiparty business models, and competitive...
This is a syndicated post; view the original post here. This discussion gives an operator, system integrator, and vendor perspective on where we are headed and what needs to happen to speed innovation...
Oracle’s innovative Digital Experience for Communications solution provides state-of-the-art capabilities to help marketing and product managers easily create,...
Oracle’s innovative Digital Experience for Communications solution provides state-of-the-art capabilities to help marketing and product managers easily create, modify, clone, launch, and retire offers. All types of offers comprised of simple and complex bundles can be created within minutes enforcing rules and terms. You can now launch new offers to market within days vs. the several weeks or months it typically takes today. Discover how you can quickly review, clone,...
Oracle’s innovative Digital Experience for Communications solution provides state-of-the-art capabilities to help marketing and product managers easily create, modify, clone, launch, and...
The terms customer service and customer experience (CX) are often confused and used interchangeably. Although they’re two different concepts, they’re related....
The terms customer service and customer experience (CX) are often confused and used interchangeably. Although they’re two different concepts, they’re related. Customer service is the support provided to customers by brands and customer experience is the sum of a customer’s total interaction with your brand. How do we bridge the two effectively? Customer relationship management systems (CRM systems) help brands to support customers and provide the experiences that keep them...
The terms customer service and customer experience (CX) are often confused and used interchangeably. Although they’re two different concepts, they’re related. Customer service is the support...
According to the Pew Research Center, as of 2019, 96% of Americans owned a cellphone of some kind, and approximately half of U.S. adults own tablet computers or...
According to the Pew Research Center, as of 2019, 96% of Americans owned a cellphone of some kind, and approximately half of U.S. adults own tablet computers or e-reader devices. Marketers have long known that they must account for mobile in their campaigns. A report in February 2020 from the CMO Survey found that the percentage marketers put into their mobile budgets has grown to 13.5%, up from 11.2% a year ago. The mobile experience, however, must keep the user in mind. A...
According to the Pew Research Center, as of 2019, 96% of Americans owned a cellphone of some kind, and approximately half of U.S. adults own tablet computers or e-reader devices. Marketers have long...
Oracle CX Service’s agent Browser User Interface (UI) is the next-generation agent experience for B2C service environments. The browser UI delivers a modern,...
Oracle CX Service’s agent Browser User Interface (UI) is the next-generation agent experience for B2C service environments. The browser UI delivers a modern, streamlined, and user-friendly experience to scale and grow with the demands of your contact center. It’s accessible to agents through any platform, on any browser, regardless of whether they’re on-site, remote, in a retail store, or in the field. Let’s explore three of the benefits regarding browser UI for customer...
Oracle CX Service’s agent Browser User Interface (UI) is the next-generation agent experience for B2C service environments. The browser UI delivers a modern, streamlined, and user-friendly experience...
Calling all sales professionals! If the Experience Economy has taught us anything, it’s that every customer interaction matters. How are today’s successful...
Calling all sales professionals! If the Experience Economy has taught us anything, it’s that every customer interaction matters. How are today’s successful sales teams leveraging data to engage their customers, and what can we learn from their expertise? Join us online Monday, November 9, at 12:00p.m. PT for our free Oracle Cloud CX Virtual Summit event. Hear from Oracle Chairman and CTO, Larry Ellison, industry thought leaders, and global companies, as they talk about the...
Calling all sales professionals! If the Experience Economy has taught us anything, it’s that every customer interaction matters. How are today’s successful sales teams leveraging data to engage their...
Government organizations at all levels are under pressure. The private sector’s ability to deliver digital experiences 24/7 widened the “digital divide” between...
Government organizations at all levels are under pressure. The private sector’s ability to deliver digital experiences 24/7 widened the “digital divide” between the private and public sectors, creating new expectations for how people want to consume government services. Under normal circumstances, government departments balance demands to create new and improved services and increase transparency and accountability while eliminating inefficiencies. But as we’ve experienced in...
Government organizations at all levels are under pressure. The private sector’s ability to deliver digital experiences 24/7 widened the “digital divide” between the private and public sectors,...
