Why move processes to the cloud? I was curious if there any common answers to why a company would move processes to the cloud, so I looked at seven different...
Why move processes to the cloud? I was curious if there any common answers to why a company would move processes to the cloud, so I looked at seven different manufacturing companies highlighted on the Oracle customer page as using Oracle Cloud CX. The following is what I found, including a quote from each of the seven customers. Streamline sales processes Hyster-Yale using Oracle Fusion Cloud Configure, Price, Quote The first customer I looked at was Hyster-Yale, a forklift...
Why move processes to the cloud? I was curious if there any common answers to why a company would move processes to the cloud, so I looked at seven different manufacturing companies highlighted on...
The unprecedented global economic events of 2020 forced financial institutions to reimagine how they engage with customers. The shift in societal norms has...
The unprecedented global economic events of 2020 forced financial institutions to reimagine how they engage with customers. The shift in societal norms has heightened the need to improve customer experiences—quickly and in new ways to stay competitive and relevant. Meanwhile, digital consumerization has continued to increase the demand for ultra-personalized experiences. Banks that don't provide the types of experiences that most customers now expect risk losing the strategic...
The unprecedented global economic events of 2020 forced financial institutions to reimagine how they engage with customers. The shift in societal norms has heightened the need to improve...
Optimizing experiences to match customer preferences, tastes, and behavior is an integral part of modern-day marketing. Customer journeys have changed...
Optimizing experiences to match customer preferences, tastes, and behavior is an integral part of modern-day marketing. Customer journeys have changed significantly over the past few years. One size does not fit all, and brands need to respond in real-time, for each customer, at scale, and in an automated fashion. At Oracle Marketing, this thinking shapes our strategic vision around connected data and connected intelligence. We recognized early that real-time data and AI sit...
Optimizing experiences to match customer preferences, tastes, and behavior is an integral part of modern-day marketing. Customer journeys have changed significantly over the past few years. One size...
As human beings, our experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences....
As human beings, our experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences. They shape our identities, set our expectations, and inform our decisions. Leading brands recognize the opportunity to create value through connected experiences by engaging with customers through digital means and real-time updates. In the past, brands relied heavily on CRM applications as a system of record. Over the...
As human beings, our experiences define us. Everything we do—as individuals, as consumers, as employees—is made up of a series of interconnected experiences. They shape our identities, set...
If you’re anything like me, the increase in online shopping in recent months may be turning you into a bit of an online shopping snob. For example, when...
If you’re anything like me, the increase in online shopping in recent months may be turning you into a bit of an online shopping snob. For example, when shopping for a set of specialty soccer socks for my competitive soccer player, I abandoned the online shopping cart because I couldn’t find out how to add more items to my measly $15 order. I will also abandon the cart when I cannot find the right coupon code for my order. I get frustrated. I leave. Similarly, when...
If you’re anything like me, the increase in online shopping in recent months may be turning you into a bit of an online shopping snob. For example, when shopping for a set of specialty soccer socks...
I've moved twice in the last six months and three times in the last three years. Two of those were cross-country moves. Now, I like to think I’m a relatively...
I've moved twice in the last six months and three times in the last three years. Two of those were cross-country moves. Now, I like to think I’m a relatively smart and highly-organized person. Yet, I can promise you that no matter how perfectly I planned for those three moves, how meticulously I labeled boxes, or how thoughtfully I grouped similar possessions together, it still took me forever to sort through the chaos at the other end. If you've ever moved, you understand....
I've moved twice in the last six months and three times in the last three years. Two of those were cross-country moves. Now, I like to think I’m a relatively smart and highly-organized person. Yet,...
As the world continues to grapple with the global pandemic and social distancing guidelines, companies of all sizes are identifying innovative ways to keep...
As the world continues to grapple with the global pandemic and social distancing guidelines, companies of all sizes are identifying innovative ways to keep their employees, customer service representatives, and end users seamlessly connected to ensure business continuity and growth. Business leaders across industries have rapidly shifted their mindset as a result, emphasizing the need to expand remote collaboration, ensure contactless delivery of services, and reduce...
As the world continues to grapple with the global pandemic and social distancing guidelines, companies of all sizes are identifying innovative ways to keep their employees, customer service...
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a...
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a chatbot in your marketing. Consider the pros and cons.
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a chatbot in your marketing. Consider...
This is a syndicated post; view the original post here. This discussion gives an operator, system integrator, and vendor perspective on where we are headed and...
This is a syndicated post; view the original post here. This discussion gives an operator, system integrator, and vendor perspective on where we are headed and what needs to happen to speed innovation and revenue in a bold new digital world full of opportunities and challenges. In case you missed our recent webcast, luminaries from Vodafone, Accenture, and Oracle discussed challenges and opportunities presented by 5G, emerging multiparty business models, and competitive...
This is a syndicated post; view the original post here. This discussion gives an operator, system integrator, and vendor perspective on where we are headed and what needs to happen to speed innovation...
