Over the holiday break I decided to install a barcode reader/price comparison app on my smartphone. While I had a number of choices – ShopSavvy, RedLaser,...
Over the holiday break I decided to install a barcode reader/price comparison app on my smartphone. While I had a number of choices – ShopSavvy, RedLaser, Google Shopper, etc. – I realize the power and control I now have in the palm of my hand. It is now even more imperative to ensure you have the right products, at the right price, at the right point of customer interaction.Take a step back from your day-today commerce tasks and ask yourself “How are customers perceiving...
Over the holiday break I decided to install a barcode reader/price comparison app on my smartphone. While I had a number of choices – ShopSavvy, RedLaser, Google Shopper, etc. – I realize the power...
Coming soon, see the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies...
Coming soon, see the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies manage and use enterprise customer data, measure marketing spend effectiveness, and support internal and channel sales throughout their customer lifecycle -- messaging to leads, selling to prospects, and serving customers.We'll post the new white paper on this blog in the near future. Meanwhile, watch the replay of...
Coming soon, see the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies manage and use enterprise...
So I was reading an article from yesterday’s Wall Street Journal titled “Procter & Gamble Cuts Mobile Coupon Deal” and it got me thinking that presenting a...
So I was reading an article from yesterday’s Wall Street Journal titled “Procter & Gamble Cuts Mobile Coupon Deal” and it got me thinking that presenting a coupon on a smartphone is neither the beginning nor the end of the customers’ journey with a brand. Engagement begins with strong insights of your customer, either implicit or explicit, by collecting and holding customer data across all systems and customer touchpoints into one central location. And relying on that...
So I was reading an article from yesterday’s Wall Street Journal titled “Procter & Gamble Cuts Mobile Coupon Deal” and it got me thinking that presenting a coupon on a smartphone is neither...
Includes New Functionality to Help Public Sector Agencies Improve Program Delivery and Citizen Service Oracle today released Oracle’s Siebel CRM Public Sector...
Includes New Functionality to Help Public Sector Agencies Improve Program Delivery and Citizen Service Oracle today released Oracle’s Siebel CRM Public Sector 8.2.2 – to help public sector organizations become more responsive to shifting economic, social and policy environments, while maintaining a focus on improving program delivery and citizen service. Public sector organizations – including social services, justice and public safety, constituent services and tax and...
Includes New Functionality to Help Public Sector Agencies Improve Program Delivery and Citizen Service Oracle today released Oracle’s Siebel CRM Public Sector 8.2.2 – to help public sector...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team,...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting research that will help companies such as yours determine the Best-in-Class procedures for transforming service and support towards more of a strategic business function.By participating in Aberdeen's brief survey, you will be able to see how your experiences in service delivery...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting...
Increasing conversion rates in an ever-more competitive e-commerce environment is critical to ensuring success in a fragmented and global e-commerce landscape....
Increasing conversion rates in an ever-more competitive e-commerce environment is critical to ensuring success in a fragmented and global e-commerce landscape. And this should be done without sacrificing margins. Oracle’s engineered system (hardware and software optimized to work together) for Oracle ATG Web Commerce is called Exalogic. Exalogic can increase conversion rates, improve ATG performance, and require less hardware because ATG runs 3x more efficiently on Exalogic....
Increasing conversion rates in an ever-more competitive e-commerce environment is critical to ensuring success in a fragmented and global e-commerce landscape. And this should be done...
Would you like to learn how Best-in-Class companies are managing and transforming their service and support businesses to drive increased customer and business...
Would you like to learn how Best-in-Class companies are managing and transforming their service and support businesses to drive increased customer and business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting research that will help companies such as yours determine the Best-in-Class procedures for transforming service and support towards more of a strategic business function.By participating in Aberdeen's brief survey, you will be...
Would you like to learn how Best-in-Class companies are managing and transforming their service and support businesses to drive increased customer and business value? Aberdeen Group’s...
Oracle received a Strong Positive in Gartner’s MarketScope for Local Government CRM Products that was published in October 2011. Read the full report here.
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This...
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This analysis provides lessons for other local governments to improve project staff allocation, vendor management, and project performance management under strict budget and timeline constraints. Results The Montgomery County CIO considers the implementation of Oracle EBS and Siebel, on time and on budget, a "great...
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This analysis provides lessons for other local...
