Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This...
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This analysis provides lessons for other local governments to improve project staff allocation, vendor management, and project performance management under strict budget and timeline constraints. Results The Montgomery County CIO considers the implementation of Oracle EBS and Siebel, on time and on budget, a "great...
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This analysis provides lessons for other local...
The top two successful growth strategies for B2B companies are similar to B2C - selling into new industries and introducing new products or services. And Web...
The top two successful growth strategies for B2B companies are similar to B2C - selling into new industries and introducing new products or services. And Web self-service commerce is one of the tactics to get you there. If you haven’t already, B2B companies like yourself should embrace e-commerce as part of your go-to-market strategy as a vehicle to enter new sales opportunities and new markets. Research has found that B2B customers expect the same type of online...
The top two successful growth strategies for B2B companies are similar to B2C - selling into new industries and introducing new products or services. And Web self-service commerce is one of the...
In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all...
In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank.Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading...
In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their...
This past weekend I was at a major bookstore chain and looking for a particular book. Rather than ask the clerk, I went to my smartphone and went online to...
This past weekend I was at a major bookstore chain and looking for a particular book. Rather than ask the clerk, I went to my smartphone and went online to find the book title, author, and competing price. I know I’m not alone in this effort and more and more individuals (and businesses) will use the power of mobility to tilt the scale in their favor. Armed with a mobile device – smartphone or tablet – folks will use them to research, compare, and ultimately purchase. A...
This past weekend I was at a major bookstore chain and looking for a particular book. Rather than ask the clerk, I went to my smartphone and went online to find the book title, author, and competing...
Here comes an announcement from our Support Services team.For those of you who are EBS CRM users, here are two new recently launched communities that are now...
Here comes an announcement from our Support Services team.For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and Telesales The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds,...
Here comes an announcement from our Support Services team.For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are...
Accelerate Your Offer Time to MarketAdvanced Central Order Management Systems drive positive service provider business metrics:Fast Offer time to Market Cross...
Accelerate Your Offer Time to MarketAdvanced Central Order Management Systems drive positive service provider business metrics:Fast Offer time to Market Cross Channel Ordering and Fulfillment Short Order cycle time Lower Operational costs Oracle invites you to visit a dedicated Order Management Resource Centre and discover Rapid Offer Design and Order Delivery (RODOD) solution. Watch Customer Reference Videos in our Showcase section including: Korea Telecom, Telecom Malaysia...
Accelerate Your Offer Time to MarketAdvanced Central Order Management Systems drive positive service provider business metrics:Fast Offer time to Market Cross Channel Ordering and Fulfillment Short...
comScore, Inc., a leader in measuring the digital world, released its Q2 2011 U.S. retail e-commerce sales estimates, which showed that online retail spending...
comScore, Inc., a leader in measuring the digital world, released its Q2 2011 U.S. retail e-commerce sales estimates, which showed that online retail spending reached $37.5 billion for the quarter, up 14 percent versus year ago. As part of this, companies need to ensure that their commerce strategy includes mobile. This is especially important as most consumers use two or more channels to browse, research, and purchase products.There’s also been a lot of press recently...
comScore, Inc., a leader in measuring the digital world, released its Q2 2011 U.S. retail e-commerce sales estimates, which showed that online retail spending reached $37.5 billion for the quarter, up...
You are invited to participate in a series of Webinars delivered by Oracle CRM Applications Development, focused on “Maximizing the Business Value of Your...
You are invited to participate in a series of Webinars delivered by Oracle CRM Applications Development, focused on “Maximizing the Business Value of Your Current Investment”. The first webinar will be on “Tips and Tricks to Improve Usability and End User Satisfaction”. Carey Wong, Sr. Director of CRM Product Management will share tips and tricks on how to reduce the clicks and time to enter and manage data in Siebel. At the end of the presentation, we will introduce the...
You are invited to participate in a series of Webinars delivered by Oracle CRM Applications Development, focused on “Maximizing the Business Value of Your Current Investment”. The first webinar...
Watch and listen to Sprint's success using Oracle's ATG Web Commerce to support key customer experience objectives. This includes achieving a more personalized...
Watch and listen to Sprint's success using Oracle's ATG Web Commerce to support key customer experience objectives. This includes achieving a more personalized on-line experience and moving customers to their website from call centers. Recent results include a 25% growth in Ecare self-service. Another focus includes a new community site with ratings and reviews to support the purchase process. Also read here to learn more about Oracle's ATG Web Commerce solutions.
Watch and listen to Sprint's success using Oracle's ATG Web Commerce to support key customer experience objectives. This includes achieving a more personalized on-line experience and moving customers...
