Sunil Chhabra, VP of Industry CX Product Management for CG&R It’s no surprise the consumer goods and retail (CG&R) industry is undergoing a seismic shift as...
Sunil Chhabra, VP of Industry CX Product Management for CG&R It’s no surprise the consumer goods and retail (CG&R) industry is undergoing a seismic shift as these headlines below clearly demonstrate. There’s no sign of any let-up in the pace of change. Nestle and Starbucks Agree To A $7B Distribution Deal Here’s What Toys ’R Us Store Closures Mean for Amazon, Mattel, and Others Payless to Close Up to 800 Stores in Total For CG&R brands that are struggling to compete, Oracle...
Sunil Chhabra, VP of Industry CX Product Management for CG&R It’s no surprise the consumer goods and retail (CG&R) industry is undergoing a seismic shift as these headlines below clearly demonstrate....
Murali Varmaraja, Oracle Automotive Industry Solution Lead As the digital revolution accelerates, macro technology trends like “connected…autonomous …shared…and...
Murali Varmaraja, Oracle Automotive Industry Solution Lead As the digital revolution accelerates, macro technology trends like “connected…autonomous …shared…and electric” are enabling new experiences. These will disrupt and be a catalyst for significant change that will transform the automotive industry. The case for this transformation is based on changing customer expectations. The question to auto makers is “Are you ready?” Before You Know It Think about these stats. 2020...
Murali Varmaraja, Oracle Automotive Industry Solution Lead As the digital revolution accelerates, macro technology trends like “connected…autonomous …shared…and electric” are enabling new experiences....
David Lorengo, CX Solutions Architect, Oracle Imagine a world where personal ownership of transportation devices is obsolete. In this world, people journey from...
David Lorengo, CX Solutions Architect, Oracle Imagine a world where personal ownership of transportation devices is obsolete. In this world, people journey from point A to point B using the most convenient service in their moment of need with just a couple of clicks from their mobile device. The consumer gets immediate gratification based on convenience, value and personalized experience. In this world, mobile services continue to upend the transportation industry, as we know...
David Lorengo, CX Solutions Architect, Oracle Imagine a world where personal ownership of transportation devices is obsolete. In this world, people journey from point A to point B using the...
By Andy Pieroux, Founder and Managing Director of Walpole Partnership Ltd. One of the reasons many companies invest in a Configure, Price and Quote (CPQ)...
By Andy Pieroux, Founder and Managing Director of Walpole Partnership Ltd. One of the reasons many companies invest in a Configure, Price and Quote (CPQ) system is to provide a robust audit trail for their pricing decisions. Let’s take a look at why, and how CPQ can help. First, apologies if you are an auditor. I’ve always been on the business side - either in sales, sales management, or as a pricing manager. I can appreciate your view may be different from the other side...
By Andy Pieroux, Founder and Managing Director of Walpole Partnership Ltd. One of the reasons many companies invest in a Configure, Price and Quote (CPQ) system is to provide a robust audit trail...
Make no mistake. AI has become the cornerstone of innovation. Gartner suggests the business value of AI will reach $1.2 Trillion in 2018, with CX representing...
Make no mistake. AI has become the cornerstone of innovation. Gartner suggests the business value of AI will reach $1.2 Trillion in 2018, with CX representing the lion-share of value through 2020. It's easy to understand why AI means big business for CX. The central tenet of AI aligns well with primary objectives of CX strategies— to replicate and exceed the way humans perceive and react to the world around us. We create more data today than ever before, and the expectation...
Make no mistake. AI has become the cornerstone of innovation. Gartner suggests the business value of AI will reach $1.2 Trillion in 2018, with CX representing the lion-share of value through...
Mark de Groot, Marketing Director, EMEA CX, Marketing Apps & CRM, Oracle GDPR is just around the corner, but it’s not too late to take control of your data and...
Mark de Groot, Marketing Director, EMEA CX, Marketing Apps & CRM, Oracle GDPR is just around the corner, but it’s not too late to take control of your data and prepare your organization. Here are five simple steps that can help you get on the path to continuous compliance. Step 1: Don’t panic! With the deadline for GDPR closing in, it might be tempting to implement as many data protection measures as quickly as possible. While this sense of urgency is warranted, a measured...
Mark de Groot, Marketing Director, EMEA CX, Marketing Apps & CRM, Oracle GDPR is just around the corner, but it’s not too late to take control of your data and prepare your organization. Here are five...
Andy Hicks, Research Director, EMEA Telco 2025, IDC In the research we've been doing on customer experience in telcos (including the materials we have produced...
Andy Hicks, Research Director, EMEA Telco 2025, IDC In the research we've been doing on customer experience in telcos (including the materials we have produced for Oracle), we keep running up against a central fact: there's no such thing as "the customer." Rather, increasingly there are many types of customers, each with its own set of needs and expectations. As with many things with telcos, customer experience has historically focused on consumers. They are a big market, and...
Andy Hicks, Research Director, EMEA Telco 2025, IDC In the research we've been doing on customer experience in telcos (including the materials we have produced for Oracle), we keep running up...
Roberto Negro, EMEA CX Solution Lead for Data Management and GDPR, Oracle When many people think of data-driven businesses, the temptation may be to think of...
Roberto Negro, EMEA CX Solution Lead for Data Management and GDPR, Oracle When many people think of data-driven businesses, the temptation may be to think of major consumer-facing websites, online retailers or social media companies. But the reality is, organizations of all sizes, across all sectors are getting closer to their data in order to; improve and personalize the customer experience, help their employees work better, as well as transform whole industries and create...
Roberto Negro, EMEA CX Solution Lead for Data Management and GDPR, Oracle When many people think of data-driven businesses, the temptation may be to think of major consumer-facing websites, online...
Ulrich Schell, VP Industry Solutions Group (ISG), Communications Industry, at Oracle With connectivity becoming crucial and commoditized, the telecommunications...
Ulrich Schell, VP Industry Solutions Group (ISG), Communications Industry, at Oracle With connectivity becoming crucial and commoditized, the telecommunications industry is changing rapidly and unpredictably. Operators face an uncertain future where agile infrastructure, processes, and operations will be key to success. Today’s telecoms must launch innovative new services quickly, redefine the customer experience, and transform and unify their core processes to reduce the...
Ulrich Schell, VP Industry Solutions Group (ISG), Communications Industry, at Oracle With connectivity becoming crucial and commoditized, the telecommunications industry is changing rapidly and...
