How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team,...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting research that will help companies such as yours determine the Best-in-Class procedures for transforming service and support towards more of a strategic business function.By participating in Aberdeen's brief survey, you will be able to see how your experiences in service delivery...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting...
Increasing conversion rates in an ever-more competitive e-commerce environment is critical to ensuring success in a fragmented and global e-commerce landscape....
Increasing conversion rates in an ever-more competitive e-commerce environment is critical to ensuring success in a fragmented and global e-commerce landscape. And this should be done without sacrificing margins. Oracle’s engineered system (hardware and software optimized to work together) for Oracle ATG Web Commerce is called Exalogic. Exalogic can increase conversion rates, improve ATG performance, and require less hardware because ATG runs 3x more efficiently on Exalogic....
Increasing conversion rates in an ever-more competitive e-commerce environment is critical to ensuring success in a fragmented and global e-commerce landscape. And this should be done...
Would you like to learn how Best-in-Class companies are managing and transforming their service and support businesses to drive increased customer and business...
Would you like to learn how Best-in-Class companies are managing and transforming their service and support businesses to drive increased customer and business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting research that will help companies such as yours determine the Best-in-Class procedures for transforming service and support towards more of a strategic business function.By participating in Aberdeen's brief survey, you will be...
Would you like to learn how Best-in-Class companies are managing and transforming their service and support businesses to drive increased customer and business value? Aberdeen Group’s...
Oracle received a Strong Positive in Gartner’s MarketScope for Local Government CRM Products that was published in October 2011. Read the full report here.
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This...
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This analysis provides lessons for other local governments to improve project staff allocation, vendor management, and project performance management under strict budget and timeline constraints. Results The Montgomery County CIO considers the implementation of Oracle EBS and Siebel, on time and on budget, a "great...
Gartner, Case Study: Montgomery County Deploys ERP and CRM SimultaneouslyMontgomery County, Maryland, deployed ERP and CRM applications at the same time. This analysis provides lessons for other local...
The top two successful growth strategies for B2B companies are similar to B2C - selling into new industries and introducing new products or services. And Web...
The top two successful growth strategies for B2B companies are similar to B2C - selling into new industries and introducing new products or services. And Web self-service commerce is one of the tactics to get you there. If you haven’t already, B2B companies like yourself should embrace e-commerce as part of your go-to-market strategy as a vehicle to enter new sales opportunities and new markets. Research has found that B2B customers expect the same type of online...
The top two successful growth strategies for B2B companies are similar to B2C - selling into new industries and introducing new products or services. And Web self-service commerce is one of the...
In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all...
In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank.Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading...
In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their...
This past weekend I was at a major bookstore chain and looking for a particular book. Rather than ask the clerk, I went to my smartphone and went online to...
This past weekend I was at a major bookstore chain and looking for a particular book. Rather than ask the clerk, I went to my smartphone and went online to find the book title, author, and competing price. I know I’m not alone in this effort and more and more individuals (and businesses) will use the power of mobility to tilt the scale in their favor. Armed with a mobile device – smartphone or tablet – folks will use them to research, compare, and ultimately purchase. A...
This past weekend I was at a major bookstore chain and looking for a particular book. Rather than ask the clerk, I went to my smartphone and went online to find the book title, author, and competing...
Here comes an announcement from our Support Services team.For those of you who are EBS CRM users, here are two new recently launched communities that are now...
Here comes an announcement from our Support Services team.For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and Telesales The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds,...
Here comes an announcement from our Support Services team.For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are...
