For all our CRM customers who regularly track the latest and greatest on the CRM front, we have an additional channel that I wanted to share with you. The...
For all our CRM customers who regularly track the latest and greatest on the CRM front, we have an additional channel that I wanted to share with you. The Information Indepth Newsletter (CRM Edition)The January 2012 edition features some interesting topics such as: Sales Optimized user experience, Oracle Social Network and the latest release of Oracle's Siebel Public Sector 8.2.2.We have four releases annually. Click here to read the complete newsletter. For any feedback or...
For all our CRM customers who regularly track the latest and greatest on the CRM front, we have an additional channel that I wanted to share with you. The Information Indepth Newsletter...
Join Oracle for a live Webcast Oracle and RightNow, Powering Great Customer ExperienceTuesday, January 31, 20129:00 a.m. PT / 12:00 p.m. ET Across industries,...
Join Oracle for a live Webcast Oracle and RightNow, Powering Great Customer ExperienceTuesday, January 31, 20129:00 a.m. PT / 12:00 p.m. ET Across industries, executives are realizing that we have entered a new era. It's the era of the empowered consumer, where success can only be achieved by delivering great customer experiences. Join Oracle President Mark Hurd and senior executives from Oracle and RightNow to learn more about our strategy and combined, best-in-class...
Join Oracle for a live Webcast Oracle and RightNow, Powering Great Customer ExperienceTuesday, January 31, 20129:00 a.m. PT / 12:00 p.m. ET Across industries, executives are realizing that we...
In today's shifting economic, social, and policy environment, government agencies are being asked to do more with fewer resources—even as they are expected to...
In today's shifting economic, social, and policy environment, government agencies are being asked to do more with fewer resources—even as they are expected to demonstrate more positive citizen outcomes. In response, the latest release of Oracle's Siebel Public Sector provides agencies with a complete, open, and integrated platform for case management and eligibility. The results: simplified eligibility determination, increased caseworker efficiency, and improved program...
In today's shifting economic, social, and policy environment, government agencies are being asked to do more with fewer resources—even as they are expected to demonstrate more positive citizen...
Mobile commerce (or m-commerce) and social commerce are emerging as significant trends in the way customers interact and ultimately purchase from companies. ...
Mobile commerce (or m-commerce) and social commerce are emerging as significant trends in the way customers interact and ultimately purchase from companies. While mobile phone users have a tendency to purchase in a store, growing percentages use their mobile phones to comparison shop. And social commerce is generating interest as well but the key is monetizing this new customer touchpoint.If you are attending eTail Palm Springs, make sure you come to the February 28th...
Mobile commerce (or m-commerce) and social commerce are emerging as significant trends in the way customers interact and ultimately purchase from companies. While mobile phone users have a tendency...
Over the holiday break I decided to install a barcode reader/price comparison app on my smartphone. While I had a number of choices – ShopSavvy, RedLaser,...
Over the holiday break I decided to install a barcode reader/price comparison app on my smartphone. While I had a number of choices – ShopSavvy, RedLaser, Google Shopper, etc. – I realize the power and control I now have in the palm of my hand. It is now even more imperative to ensure you have the right products, at the right price, at the right point of customer interaction.Take a step back from your day-today commerce tasks and ask yourself “How are customers perceiving...
Over the holiday break I decided to install a barcode reader/price comparison app on my smartphone. While I had a number of choices – ShopSavvy, RedLaser, Google Shopper, etc. – I realize the power...
Coming soon, see the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies...
Coming soon, see the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies manage and use enterprise customer data, measure marketing spend effectiveness, and support internal and channel sales throughout their customer lifecycle -- messaging to leads, selling to prospects, and serving customers.We'll post the new white paper on this blog in the near future. Meanwhile, watch the replay of...
Coming soon, see the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies manage and use enterprise...
So I was reading an article from yesterday’s Wall Street Journal titled “Procter & Gamble Cuts Mobile Coupon Deal” and it got me thinking that presenting a...
So I was reading an article from yesterday’s Wall Street Journal titled “Procter & Gamble Cuts Mobile Coupon Deal” and it got me thinking that presenting a coupon on a smartphone is neither the beginning nor the end of the customers’ journey with a brand. Engagement begins with strong insights of your customer, either implicit or explicit, by collecting and holding customer data across all systems and customer touchpoints into one central location. And relying on that...
So I was reading an article from yesterday’s Wall Street Journal titled “Procter & Gamble Cuts Mobile Coupon Deal” and it got me thinking that presenting a coupon on a smartphone is neither...
Includes New Functionality to Help Public Sector Agencies Improve Program Delivery and Citizen Service Oracle today released Oracle’s Siebel CRM Public Sector...
Includes New Functionality to Help Public Sector Agencies Improve Program Delivery and Citizen Service Oracle today released Oracle’s Siebel CRM Public Sector 8.2.2 – to help public sector organizations become more responsive to shifting economic, social and policy environments, while maintaining a focus on improving program delivery and citizen service. Public sector organizations – including social services, justice and public safety, constituent services and tax and...
Includes New Functionality to Help Public Sector Agencies Improve Program Delivery and Citizen Service Oracle today released Oracle’s Siebel CRM Public Sector 8.2.2 – to help public sector...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team,...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting research that will help companies such as yours determine the Best-in-Class procedures for transforming service and support towards more of a strategic business function.By participating in Aberdeen's brief survey, you will be able to see how your experiences in service delivery...
How are best-in-Class companies transforming their service and support businesses to drive increased business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting...
