Yes, your calendar is correct. It is March. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own...
Yes, your calendar is correct. It is March. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own session for this year's event in San Francisco on September 30th - October 4th, starting thinking now! The annual OpenWorld Call for Papers is now open until April 9th! All of the details to submit a paper are available here. Of course we are interested in sessions around any of the Oracle CRM products, but the Call for...
Yes, your calendar is correct. It is March. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own session for this year's event in...
The emerging area of “social care,” which can be defined as the efforts employees make through social media to care for customers, is becoming a reality of...
The emerging area of “social care,” which can be defined as the efforts employees make through social media to care for customers, is becoming a reality of day-to-day business operations for many companies. While many organizations recognize the tremendous opportunity for customer service with the adoption of social media, most are struggling to assess the qualitative and quantitative value of their social care efforts.In response, TELUS International, in partnership with...
The emerging area of “social care,” which can be defined as the efforts employees make through social media to care for customers, is becoming a reality of day-to-day business operations for many...
Lights, Camera and...we are almost ready to head out to an Action packed agenda in Orlando, FL for the upcoming Gartner Customer 360 Summit, 2012. The Summit...
Lights, Camera and...we are almost ready to head out to an Action packed agenda in Orlando, FL for the upcoming Gartner Customer 360 Summit, 2012. The Summit kicks off with the top trends for 2020, and then a keynote from one of my personal favorites- Seth Godin. Besides that, several interesting sessions packed over the next two and a half days. An especially exciting show for us here at Oracle, with a lot of activities planned. We will be introducing CUSTOMER EXPERIENCE...
Lights, Camera and...we are almost ready to head out to an Action packed agenda in Orlando, FL for the upcoming Gartner Customer 360 Summit, 2012. The Summit kicks off with the top trends for...
eTail West was a full three days last week of retail and commerce coming together in Palm Desert, CA. There were lots of great keynotes, breakout sessions, and...
eTail West was a full three days last week of retail and commerce coming together in Palm Desert, CA. There were lots of great keynotes, breakout sessions, and tracks. As I walked the floor and listened to presenters I got a sense that a lot of companies continue to talk about “cross-channel experience”.Those of us in the commerce world and those dipping your toes into it must start thinking beyond individual siloed channels and start thinking about customer touchpoints. ...
eTail West was a full three days last week of retail and commerce coming together in Palm Desert, CA. There were lots of great keynotes, breakout sessions, and tracks. As I walked the floor...
Economist Intelligence Unit Survey Reveals Consumer Goods Companies are Experimenting More with Mobile and Social Media to Engage with and Sell Directly to...
Economist Intelligence Unit Survey Reveals Consumer Goods Companies are Experimenting More with Mobile and Social Media to Engage with and Sell Directly to ConsumersA recent study conducted by the Economist Intelligence Unit (EIU) and sponsored by Oracle Consumer Goods found that Consumer Goods (CG) companies are increasingly experimenting with new ways to establish and enhance direct, two-way relationships with consumers.The report found that the use of social and mobile...
Economist Intelligence Unit Survey Reveals Consumer Goods Companies are Experimenting More with Mobile and Social Media to Engage with and Sell Directly to ConsumersA recent study conducted by the...
Mobile commerce (or m-commerce) and social commerce are emerging as significant trends in the way customers interact and ultimately purchase from companies. ...
Mobile commerce (or m-commerce) and social commerce are emerging as significant trends in the way customers interact and ultimately purchase from companies. While mobile phone users have a tendency to purchase in a store, growing percentages use their mobile phones to comparison shop. And social commerce is generating interest as well but the key is monetizing this new customer touchpoint.If you are attending eTail Palm Springs, make sure you come to the February 28th...
Mobile commerce (or m-commerce) and social commerce are emerging as significant trends in the way customers interact and ultimately purchase from companies. While mobile phone users have a tendency...
Pushing traditional media through new media channels is no longer enough to succeed in today’s Consumer Goods market. A new approach is needed - one that puts...
Pushing traditional media through new media channels is no longer enough to succeed in today’s Consumer Goods market. A new approach is needed - one that puts brands wherever consumers are, in a way that encourages consumer participation. CG manufacturers need to increase their engagement with consumers and improve their direct-to-consumer initiatives. They are now aggressively exploring ways to integrate new channels and adopting strategies, processes, and technologies so...
Pushing traditional media through new media channels is no longer enough to succeed in today’s Consumer Goods market. A new approach is needed - one that puts brands wherever consumers are, in a...
When consumers are online, they want easy access to customer service representatives. A soon-to-be published Oracle study found that nearly 30% of consumers...
When consumers are online, they want easy access to customer service representatives. A soon-to-be published Oracle study found that nearly 30% of consumers worldwide have connected with customer service using live help options like Live Chat and Click-to-Call. 57% say that better access to customer service via live help is among the most important features they expect from a Web site, along with ease of browsing and searching products and access to personal account...
When consumers are online, they want easy access to customer service representatives. A soon-to-be published Oracle study found that nearly 30% of consumers worldwide have connected with...
In today's economic and social climate, government agencies face a challenging road to balance demands for quality services with pressure to demonstrate cost...
In today's economic and social climate, government agencies face a challenging road to balance demands for quality services with pressure to demonstrate cost efficiencies. With Oracle's newly released Siebel Public Sector 8.2.2 government can now provide world-class citizen service for Constituent Services, Justice and Public Safety and Social Services. Register now to get inside access to the new Oracle CRM Public Sector Innovation Portal and learn how Oracle's latest...
In today's economic and social climate, government agencies face a challenging road to balance demands for quality services with pressure to demonstrate cost efficiencies. With Oracle's newly released...
