Q: What’s your current role and what careerpath brought you here? J.O.: I'm currently a partner and one of thefounding team members at AltimeterGroup. I'm...
Q: What’s your current role and what careerpath brought you here? J.O.: I'm currently a partner and one of thefounding team members at AltimeterGroup. I'm currently the Research Director, as well as wear the hatof Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst atForrester covering Social Computing, and before that, deployed and managed thesocial media program at Hitachi Data Systems in Santa Clara. Around thattime, I started a career blog called Web...
Q: What’s your current role and what careerpath brought you here? J.O.: I'm currently a partner and one of thefounding team members at AltimeterGroup. I'm currently the Research Director, as well as...
By Reggie Bradford, Senior Vice President, Oracle Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the...
By Reggie Bradford, Senior Vice President, Oracle Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the strategic importance of how social media is impacting the enterprise and how it is changing the way customers, prospects employees and investors interact with brands worldwide. Oracle understands that the consumer is in control and as such, brands must evolve and change to meet growing needs. In addition, according to...
By Reggie Bradford, Senior Vice President, Oracle Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the strategic importance of how social media...
Smart companies are developing social media strategies to engage customers, gain brand insights, and transform employee collaboration and recruitment. Oracle is...
Smart companies are developing social media strategies to engage customers, gain brand insights, and transform employee collaboration and recruitment. Oracle is powering this transformation with the most comprehensive enterprise social platform that lets you: Monitor and engage in social conversations Collect and analyze social data Build and grow brands through social media Integrate enterprise-wide social functionality into a single system Create rich...
Smart companies are developing social media strategies to engage customers, gain brand insights, and transform employee collaboration and recruitment. Oracle is powering this transformation with the...
If you have been to OpenWorld in the past, you know it can be overwhelming or at least a bit "large." If this is your first time at OpenWorld, get ready! You...
If you have been to OpenWorld in the past, you know it can be overwhelming or at least a bit "large." If this is your first time at OpenWorld, get ready! You are in for a big (or I should say HUGE) treat. The first thing you'll notice when you get to San Francisco is there are a lot of people, buses with "Oracle" posters, large exhibit halls filled with demos, games and tchotchkes from vendors with hot new solutions, and then there are the sessions. Yes, in fact there are...
If you have been to OpenWorld in the past, you know it can be overwhelming or at least a bit "large." If this is your first time at OpenWorld, get ready! You are in for a big (or I should say HUGE)...
By delivering exceptional customer experiences, companies can acquire new customers, retain more customers, and improve efficiency.What would that be worth to...
By delivering exceptional customer experiences, companies can acquire new customers, retain more customers, and improve efficiency.What would that be worth to your company? How we you evaluate the return on your investment?This new report and webinar by the Temkin Group, based on a survey of top companies and 13,000 consumers across the US and the UK, explains how.Want to learn more from global leaders of the Experience Revolution such as Anthony Lye, Seth Godin, and Bruce...
By delivering exceptional customer experiences, companies can acquire new customers, retain more customers, and improve efficiency.What would that be worth to your company? How we you evaluate the...
How do you use customer service as a competitive advantage today? Are you struggling to balance cost management and customer satisfaction? The facts:Eighty-six...
How do you use customer service as a competitive advantage today? Are you struggling to balance cost management and customer satisfaction? The facts:Eighty-six percent of customer service decision-makers say that a good customer experience is one of their top strategic priorities Sixty-three percent say that they want their customer experience to be the best in their industry Thirteen percent say that they want to be a leader in customer experience across all industries Tune...
How do you use customer service as a competitive advantage today? Are you struggling to balance cost management and customer satisfaction? The facts:Eighty-six percent of customer...
The latest CRM Newsletter is hot off the "virtual" presses. Are you a subscriber? If not, click here to subscribe to any Oracle communications and receive the...
The latest CRM Newsletter is hot off the "virtual" presses. Are you a subscriber? If not, click here to subscribe to any Oracle communications and receive the newsletter via email. This quarter's Oracle CRM Newsletter features a number of articles on Customer Experience. Surprised? Probably not, as we've been paying a lot of attention to this critical subject in recent blog entries and events. Want a brief overview explaining what Customer Experience is? The headline article...
The latest CRM Newsletter is hot off the "virtual" presses. Are you a subscriber? If not, click here to subscribe to any Oracle communications and receive the newsletter via email. This...
Imagine, what would a totally new customer experience look like in Communications?Could a customer research comments from social networks, buy online and be geo...
Imagine, what would a totally new customer experience look like in Communications?Could a customer research comments from social networks, buy online and be geo directed to a nearby store to pick up the device? Could the customer be contacted proactively that he is approaching a data threshold for a smart phone and be offered value added options to manage usage? Could the customer upgrade video features interactively and leverage loyalty points for payment? Watch this short...
Imagine, what would a totally new customer experience look like in Communications?Could a customer research comments from social networks, buy online and be geo directed to a nearby store to pick up...
By Suzy Meriwether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means...
By Suzy Meriwether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a...
By Suzy Meriwether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities...
