Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST /...
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST / 1:00 pm EST as Brian Solis, Altimeter Group analyst,shares his thoughts on how our changing society and technology shifts areimpacting brands today. Click hereto register for this webcast, part of Oracle’s SocialBusiness Thought Leaders Series.
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST / 1:00 pm EST as Brian Solis, Altimeter...
Businesses and government organizations are operating in an era of the empowered customer where service and communication channels are challenged every day. ...
Businesses and government organizations are operating in an era of the empowered customer where service and communication channels are challenged every day. Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them. In the Public Sector, constituents also expect government organizations to provide consistent and timely service across...
Businesses and government organizations are operating in an era of the empowered customer where service and communication channels are challenged every day. Consumers in the private sector have high...
With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to...
With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences?Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we...
With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or...
It’sno secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one ofthe world’s largest technology companies and one of the...
It’sno secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one ofthe world’s largest technology companies and one of the world’s strongest technology-drivensuperheroes. If you've seen the recentIron Man movies, you might have even noticed some of our servers sitting inTony Stark’s lab. Heck, our CEO made a cameo appearance in oneof the movies. Yeah, we’refans. Especially as Iron Man is aregular guy with some amazing technology – like us. But Like...
It’sno secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one ofthe world’s largest technology companies and one of the world’s strongest technology-drivensuperheroes....
Loyalty programs don't necessarily translate into loyal or profitable customers. What are market leaders doing to retain customers?Webcast Alert: Live...
Loyalty programs don't necessarily translate into loyal or profitable customers. What are market leaders doing to retain customers?Webcast Alert: Live complimentary webcast, Creating a Holistic Loyalty Program That Sticks, on Thursday, 11/15 at 1:00-1:30 pm EST.Southwest Airlines joins 1to1 Media to share insights on developing loyalty programs that are focused on customer needs and preferences. Hope to see you there!
Loyalty programs don't necessarily translate into loyal or profitable customers. What are market leaders doing to retain customers?Webcast Alert: Live complimentary webcast, Creating a Holistic...
We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce? It’s not truly a customer touchpoint or...
We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce? It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience.Ask yourself how well do you know your customer? Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience?Much of this is dictated by have a complete 360 degree view of your...
We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce? It’s not truly a customer touchpoint or channel but the emphasis on personalization...
Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty...
Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy.Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building...
Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London,...
More and more power has shifted to the customer with the advent of social media networks—beyond the direct control of the brand. Customers today have so many...
More and more power has shifted to the customer with the advent of social media networks—beyond the direct control of the brand. Customers today have so many resources available to them to share their experiences about brands, both positive and negative—it’s astounding and it can be difficult to sift through. Do you know what your customers are saying about your brand? Join top brand marketers, agency executives, and social development leaders for networking and sharing of...
More and more power has shifted to the customer with the advent of social media networks—beyond the direct control of the brand. Customers today have so many resources available to them to share their...
What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that...
What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue growth that is six greater than average, and realize cost decreases rather than increases!What does it take to become best in class? Some of the keys are:Engage customers effectively and consistently across all...
What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average,...
