When it comes to delivering a positive customer experience(CX), it never hurts to look around and see where others are in their CXinitiatives. Earlier this...
When it comes to delivering a positive customer experience(CX), it never hurts to look around and see where others are in their CXinitiatives. Earlier this week, we discussed how different industriesare doing. Now, let’s look at how the different regions around the worldcompare in Oracle’s new CX survey, GlobalInsights on Succeeding in the Customer Experience Era. In this survey, we asked business executives across 18countries in North America, Latin America, Europe, and Asia...
When it comes to delivering a positive customer experience(CX), it never hurts to look around and see where others are in their CXinitiatives. Earlier this week, we discussed how...
By Brian Curran Brandy, I awoke this morningand decided to leave you. I have been thinking about this for a long time and Iam just getting the courage to make...
By Brian Curran Brandy, I awoke this morningand decided to leave you. I have been thinking about this for a long time and Iam just getting the courage to make the move. Don’t get me wrong. I appreciateeverything that you have done for me up to this moment. I appreciate yourloyalty to our relationship. It’s just that I have found someone else. It’s notthat you didn’t meet my basic needs. It’s just that my expectations have risendramatically since the time we first met. I...
By Brian Curran Brandy, I awoke this morningand decided to leave you. I have been thinking about this for a long time and Iam just getting the courage to make the move. Don’t get me wrong....
Oracle’s new global customer experience (CX) survey, GlobalInsights on Succeeding in the Customer Experience Era, gives CX practitionersthe ability to look at...
Oracle’s new global customer experience (CX) survey, GlobalInsights on Succeeding in the Customer Experience Era, gives CX practitionersthe ability to look at how they’re doing from many different perspectives,including by industry. Which industries lead the pack? Which ones are bringingup the rear? Who has more to lose? The Life Sciences and Pharmaceuticals industry has a lead interms of their approach and views on CX while Insurance appears to be lagging.When asked, are...
Oracle’s new global customer experience (CX) survey, GlobalInsights on Succeeding in the Customer Experience Era, gives CX practitionersthe ability to look at how they’re doing from many different...
Nothing turns a customer off more than bad service—especially now that products are becoming commoditized. And with the digital generation, customers want to be...
Nothing turns a customer off more than bad service—especially now that products are becoming commoditized. And with the digital generation, customers want to be able to connect with you anytime, anywhere, and from any device to resolve their own service issues.So you are finding more and more of them going online to serve themselves, 72% according to Forrester. However, only 52% find the information they need. If you are one of the companies disappointing the 48%, watch out....
Nothing turns a customer off more than bad service—especially now that products are becoming commoditized. And with the digital generation, customers want to be able to connect with you...
By JP Saunders Once being a “customer” of a brand was almost a privilege. And ifyou were unable to navigate their complex business policies, tolerate their...
By JP Saunders Once being a “customer” of a brand was almost a privilege. And ifyou were unable to navigate their complex business policies, tolerate their longinconvenient wait times, or continue to pay for over priced lack of service,then you were kicked out into the cold with a “denial of service” and needingto beg at the door to be let back in. Fortunately formost, the days of being enslaved by the only game in town are long past. Nowwhen the promise of the brand is just...
By JP Saunders Once being a “customer” of a brand was almost a privilege. And ifyou were unable to navigate their complex business policies, tolerate their longinconvenient wait times, or continue to...
You’ve heard the term ‘Proactive Service.’ You know it means reaching out to customers to give them a better experience. But you’re wondering, What’s the best...
You’ve heard the term ‘Proactive Service.’ You know it means reaching out to customers to give them a better experience. But you’re wondering, What’s the best way to do that? Because you want to reach out with service that is personal and relevant—so you can drive more sales and lower support costs. Brands that stand out are those that get ahead of customer needs and use every interaction to grow their business. By engaging with consumers before they have issues, companies...
You’ve heard the term ‘Proactive Service.’ You know it means reaching out to customers to give them a better experience. But you’re wondering, What’s the best way to do that? Because you want to reach...
Today Oracle announced a new global customer experience (CX)survey, Global Insights on Succeeding in the Customer Experience Era. While there are many CX...
Today Oracle announced a new global customer experience (CX)survey, Global Insights on Succeeding in the Customer Experience Era. While there are many CX surveys on the market, most of thosesurveys focus on the customer perspective in the form of Voice of the Customer programsand CX indices. Oracle took a different approach with its survey talking toover 1,300 business executives globally to understand their perspective when itcomes to delivering positive CX. What we found...
Today Oracle announced a new global customer experience (CX)survey, Global Insights on Succeeding in the Customer Experience Era. While there are many CX surveys on the market, most of...
Allison Kutz,Lindsay Richardson, Jennifer Rossbach Card stores, jewelers and florists are preparing for their busiest season of the year. With Valentine’s Day...
Allison Kutz,Lindsay Richardson, Jennifer Rossbach Card stores, jewelers and florists are preparing for their busiest season of the year. With Valentine’s Day right around the corner, you are giving extra attention to your loved ones. Your loved ones are the people who bring out the best in you, similar to how territory management systems are designed to bring out the best in each territory. Without a territory management system, chances are you wouldn’t know where to focus...
Allison Kutz,Lindsay Richardson, Jennifer Rossbach Card stores, jewelers and florists are preparing for their busiest season of the year. With Valentine’s Day right around the corner, you are...
“In the aftermath of the financial crisis, retail banks around the globe are struggling to make a positive impression on customers. Differentiating on price...
“In the aftermath of the financial crisis, retail banks around the globe are struggling to make a positive impression on customers. Differentiating on price and product innovation is becoming increasingly difficult, and firms face the added complications of changing customer preferences and increasingly stringent regulations.” This is per The World Retail Banking Report 2011 – published by European Financial Management and Marketing Association (EFMA), the Italian bank...
“In the aftermath of the financial crisis, retail banks around the globe are struggling to make a positive impression on customers. Differentiating on price and product innovation is becoming...
