January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your marketing and commerce websites? Successful organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey from research to selection to support and follow on purchases. This requires a new approach that connects and optimizes all customer...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your marketing and commerce websites? Successful...
Now that the holiday season is over, I could not help noticing that tablets were a top holiday gift, far more than smartphones or PCs. From Apple’s two iPad...
Now that the holiday season is over, I could not help noticing that tablets were a top holiday gift, far more than smartphones or PCs. From Apple’s two iPad models to the new Kindle Fire HD as well as the Galaxy Note Tab 10.1, tablets are becoming increasingly a household item In the enterprise world, businesses are also realizing the importance of leveraging mobile devices to increase productivity and efficiency. A Nucleus Research survey of CRM decision makers found...
Now that the holiday season is over, I could not help noticing that tablets were a top holiday gift, far more than smartphones or PCs. From Apple’s two iPad models to the new Kindle Fire HD as well...
Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308...
Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever!Who are the companies improving their sales online?...
Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but...
Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads....
Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions:Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a...
Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them...
Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media...
Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET).The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support.Here is a brief overview of the...
Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday,...
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST /...
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST / 1:00 pm EST as Brian Solis, Altimeter Group analyst,shares his thoughts on how our changing society and technology shifts areimpacting brands today. Click hereto register for this webcast, part of Oracle’s SocialBusiness Thought Leaders Series.
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST / 1:00 pm EST as Brian Solis, Altimeter...
Businesses and government organizations are operating in an era of the empowered customer where service and communication channels are challenged every day. ...
Businesses and government organizations are operating in an era of the empowered customer where service and communication channels are challenged every day. Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them. In the Public Sector, constituents also expect government organizations to provide consistent and timely service across...
Businesses and government organizations are operating in an era of the empowered customer where service and communication channels are challenged every day. Consumers in the private sector have high...
With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to...
With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences?Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we...
With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or...
It’sno secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one ofthe world’s largest technology companies and one of the...
It’sno secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one ofthe world’s largest technology companies and one of the world’s strongest technology-drivensuperheroes. If you've seen the recentIron Man movies, you might have even noticed some of our servers sitting inTony Stark’s lab. Heck, our CEO made a cameo appearance in oneof the movies. Yeah, we’refans. Especially as Iron Man is aregular guy with some amazing technology – like us. But Like...
It’sno secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one ofthe world’s largest technology companies and one of the world’s strongest technology-drivensuperheroes....
