You’ve heard the term ‘Proactive Service.’ You know it means reaching out to customers to give them a better experience. But you’re wondering, What’s the best...
You’ve heard the term ‘Proactive Service.’ You know it means reaching out to customers to give them a better experience. But you’re wondering, What’s the best way to do that? Because you want to reach out with service that is personal and relevant—so you can drive more sales and lower support costs. Brands that stand out are those that get ahead of customer needs and use every interaction to grow their business. By engaging with consumers before they have issues, companies...
You’ve heard the term ‘Proactive Service.’ You know it means reaching out to customers to give them a better experience. But you’re wondering, What’s the best way to do that? Because you want to reach...
Today Oracle announced a new global customer experience (CX)survey, Global Insights on Succeeding in the Customer Experience Era. While there are many CX...
Today Oracle announced a new global customer experience (CX)survey, Global Insights on Succeeding in the Customer Experience Era. While there are many CX surveys on the market, most of thosesurveys focus on the customer perspective in the form of Voice of the Customer programsand CX indices. Oracle took a different approach with its survey talking toover 1,300 business executives globally to understand their perspective when itcomes to delivering positive CX. What we found...
Today Oracle announced a new global customer experience (CX)survey, Global Insights on Succeeding in the Customer Experience Era. While there are many CX surveys on the market, most of...
Allison Kutz,Lindsay Richardson, Jennifer Rossbach Card stores, jewelers and florists are preparing for their busiest season of the year. With Valentine’s Day...
Allison Kutz,Lindsay Richardson, Jennifer Rossbach Card stores, jewelers and florists are preparing for their busiest season of the year. With Valentine’s Day right around the corner, you are giving extra attention to your loved ones. Your loved ones are the people who bring out the best in you, similar to how territory management systems are designed to bring out the best in each territory. Without a territory management system, chances are you wouldn’t know where to focus...
Allison Kutz,Lindsay Richardson, Jennifer Rossbach Card stores, jewelers and florists are preparing for their busiest season of the year. With Valentine’s Day right around the corner, you are...
“In the aftermath of the financial crisis, retail banks around the globe are struggling to make a positive impression on customers. Differentiating on price...
“In the aftermath of the financial crisis, retail banks around the globe are struggling to make a positive impression on customers. Differentiating on price and product innovation is becoming increasingly difficult, and firms face the added complications of changing customer preferences and increasingly stringent regulations.” This is per The World Retail Banking Report 2011 – published by European Financial Management and Marketing Association (EFMA), the Italian bank...
“In the aftermath of the financial crisis, retail banks around the globe are struggling to make a positive impression on customers. Differentiating on price and product innovation is becoming...
If you’re in Customer Service, chances are you’re heard the buzz about chat. Chat is the most popular service channel, chat usage has doubled in the past few...
If you’re in Customer Service, chances are you’re heard the buzz about chat. Chat is the most popular service channel, chat usage has doubled in the past few years, and chat makes agents more productive because they can handle multiple chats at once versus one phone call. Sounds great but you think, If I start offering chat, won’t I be inundated with requests? My agents can barely keep up with our support inquiries as it is! Put aside those fears by adopting chat best...
If you’re in Customer Service, chances are you’re heard the buzz about chat. Chat is the most popular service channel, chat usage has doubled in the past few years, and chat makes agents...
Oracle held its second CloudWorld event in Los Angelesyesterday. Social permeated throughout sessions the entire day touching on customerexperience (CX), sales...
Oracle held its second CloudWorld event in Los Angelesyesterday. Social permeated throughout sessions the entire day touching on customerexperience (CX), sales performance, and service and support optimization. CloudWorld kicked off with Charlene Li of Altimeter Group discussing how socialis like air – anywhere and everywhere you need it to be. For that reason,social must happen in the cloud. Li cautioned that social is more aboutmarketing. This point was driven further in...
Oracle held its second CloudWorld event in Los Angelesyesterday. Social permeated throughout sessions the entire day touching on customerexperience (CX), sales performance, and service and...
By Allison Kutz, Lindsay Richardson, Jennifer Rossbach It’s inevitable-every January 1st, we make our New Year’s Resolutions. We look back on the previous year...
By Allison Kutz, Lindsay Richardson, Jennifer Rossbach It’s inevitable-every January 1st, we make our New Year’s Resolutions. We look back on the previous year and evaluate what we could have done better. The improvements we resolve to make include “get in better shape”, “spend more time with family”, and “save more money.” We use apps to constantly track our progress on those resolutions. Good data and relevant analytics help us understand what we've been doing well and...
By Allison Kutz, Lindsay Richardson, Jennifer Rossbach It’s inevitable-every January 1st, we make our New Year’s Resolutions. We look back on the previous year and evaluate what we could have done...
Beyond promoting brands through social channels, how do marketing executives gain insights to make real time decisions? In Dallas on Thursday, January 31, learn...
Beyond promoting brands through social channels, how do marketing executives gain insights to make real time decisions? In Dallas on Thursday, January 31, learn from experts at Southwest Airlines and Oracle about how innovative thinking and technology will continue to change the way businesses develop and launch social initiatives across the enterprise, to both national and local markets. You will also learn:What factors impact the social media evolution of large enterprise...
Beyond promoting brands through social channels, how do marketing executives gain insights to make real time decisions? In Dallas on Thursday, January 31, learn from experts at Southwest Airlines...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your marketing and commerce websites? Successful organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey from research to selection to support and follow on purchases. This requires a new approach that connects and optimizes all customer...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your marketing and commerce websites? Successful...
