Oracle held its second CloudWorld event in Los Angelesyesterday. Social permeated throughout sessions the entire day touching on customerexperience (CX), sales...
Oracle held its second CloudWorld event in Los Angelesyesterday. Social permeated throughout sessions the entire day touching on customerexperience (CX), sales performance, and service and support optimization. CloudWorld kicked off with Charlene Li of Altimeter Group discussing how socialis like air – anywhere and everywhere you need it to be. For that reason,social must happen in the cloud. Li cautioned that social is more aboutmarketing. This point was driven further in...
Oracle held its second CloudWorld event in Los Angelesyesterday. Social permeated throughout sessions the entire day touching on customerexperience (CX), sales performance, and service and...
By Allison Kutz, Lindsay Richardson, Jennifer Rossbach It’s inevitable-every January 1st, we make our New Year’s Resolutions. We look back on the previous year...
By Allison Kutz, Lindsay Richardson, Jennifer Rossbach It’s inevitable-every January 1st, we make our New Year’s Resolutions. We look back on the previous year and evaluate what we could have done better. The improvements we resolve to make include “get in better shape”, “spend more time with family”, and “save more money.” We use apps to constantly track our progress on those resolutions. Good data and relevant analytics help us understand what we've been doing well and...
By Allison Kutz, Lindsay Richardson, Jennifer Rossbach It’s inevitable-every January 1st, we make our New Year’s Resolutions. We look back on the previous year and evaluate what we could have done...
Beyond promoting brands through social channels, how do marketing executives gain insights to make real time decisions? In Dallas on Thursday, January 31, learn...
Beyond promoting brands through social channels, how do marketing executives gain insights to make real time decisions? In Dallas on Thursday, January 31, learn from experts at Southwest Airlines and Oracle about how innovative thinking and technology will continue to change the way businesses develop and launch social initiatives across the enterprise, to both national and local markets. You will also learn:What factors impact the social media evolution of large enterprise...
Beyond promoting brands through social channels, how do marketing executives gain insights to make real time decisions? In Dallas on Thursday, January 31, learn from experts at Southwest Airlines...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your marketing and commerce websites? Successful organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey from research to selection to support and follow on purchases. This requires a new approach that connects and optimizes all customer...
January 17, 2013 at 10 a.m. PT / 1 p.m. ETAre you providing your customers with the best possible browsing, shopping and search experiences across all your marketing and commerce websites? Successful...
Now that the holiday season is over, I could not help noticing that tablets were a top holiday gift, far more than smartphones or PCs. From Apple’s two iPad...
Now that the holiday season is over, I could not help noticing that tablets were a top holiday gift, far more than smartphones or PCs. From Apple’s two iPad models to the new Kindle Fire HD as well as the Galaxy Note Tab 10.1, tablets are becoming increasingly a household item In the enterprise world, businesses are also realizing the importance of leveraging mobile devices to increase productivity and efficiency. A Nucleus Research survey of CRM decision makers found...
Now that the holiday season is over, I could not help noticing that tablets were a top holiday gift, far more than smartphones or PCs. From Apple’s two iPad models to the new Kindle Fire HD as well...
Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308...
Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever!Who are the companies improving their sales online?...
Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but...
Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads....
Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions:Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a...
Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them...
Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media...
Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET).The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support.Here is a brief overview of the...
Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday,...
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST /...
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST / 1:00 pm EST as Brian Solis, Altimeter Group analyst,shares his thoughts on how our changing society and technology shifts areimpacting brands today. Click hereto register for this webcast, part of Oracle’s SocialBusiness Thought Leaders Series.
Do you want to learn how to thrive in anera of connected consumerism and digital disruptions? Come attend this free webinaron December 13th at 10:00 am PST / 1:00 pm EST as Brian Solis, Altimeter...
