Webinar: Knowledge Centered Support (KCS) as the Key to Great ServiceDate: Thursday, April 25 1 PM EDTRegister: HereTalk about a quick reply! Thanks to a...
Webinar: Knowledge Centered Support (KCS) as the Key to Great ServiceDate: Thursday, April 25 1 PM EDTRegister: HereTalk about a quick reply! Thanks to a recent deployment of Oracle Knowledge for expanded self-service capabilities Avaya is now providing faster and more informed support to clients and partners. This is to the tune of 82% faster for support searches alone--due to better findability and a rapidly growing knowledge content library.Avaya delivers collaboration...
Webinar: Knowledge Centered Support (KCS) as the Key to Great ServiceDate: Thursday, April 25 1 PM EDTRegister: HereTalk about a quick reply! Thanks to a recent deployment of Oracle Knowledge for...
This is the first in a series of guest posts from Don Springer, VP Product Development for Oracle Social and Pat Ma, Principal Product Marketing Director for CX...
This is the first in a series of guest posts from Don Springer, VP Product Development for Oracle Social and Pat Ma, Principal Product Marketing Director for CX and CRM on the value of leveraging social data across your enterprise. Lately, we have been meeting with marketing, sales, services and IT executives at very large Financial Services, Consumer Products, Retail and Technology companies. They have all made significant progress in deploying social customer relationship...
This is the first in a series of guest posts from Don Springer, VP Product Development for Oracle Social and Pat Ma, Principal Product Marketing Director for CX and CRM on the value of leveraging...
Transforming Service Centers Into Profit Centers As customers demand improved service speed, efficiency and reliability, an organization's success has become...
Transforming Service Centers Into Profit Centers As customers demand improved service speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving...
Transforming Service Centers Into Profit Centers As customers demand improved service speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the...
Join Forbes contributor Bob Evans in conversation with BT Group, one of the world's largest telecom providers. Managing director Jean-Marc Frangos reveals how...
Join Forbes contributor Bob Evans in conversation with BT Group, one of the world's largest telecom providers. Managing director Jean-Marc Frangos reveals how BT is leveraging cloud, mobile and social to innovate and provide an outstanding customer experience. It airs live today, April 9, at 11 Pacific / 2 Eastern. Learn more and register now.
Join Forbes contributor Bob Evans in conversation with BT Group, one of the world's largest telecom providers. Managing director Jean-Marc Frangos reveals how BT is leveraging cloud, mobile and social...
I brush the dust off the screen, hold my breath, flip the power switch, and a pause… the next moment will either reconnect me to an endless summer of misspent...
I brush the dust off the screen, hold my breath, flip the power switch, and a pause… the next moment will either reconnect me to an endless summer of misspent youth, or leave me continuing to seek some reattachment to a time now passed… “dah dah da da da DAH!” the sweet sound and the green welcoming glow of the Astro Wars screen - for a moment the World seems simple again. Long gone is the era of green screens, dot matrixes, tape recorder data, and simple shoot 'em up games....
I brush the dust off the screen, hold my breath, flip the power switch, and a pause… the next moment will either reconnect me to an endless summer of misspent youth, or leave me continuing to...
By JP Saunders My head spun as I heard the words "Sorry, our priority boardingpolicy doesn't include families traveling with infants and small children."I then...
By JP Saunders My head spun as I heard the words "Sorry, our priority boardingpolicy doesn't include families traveling with infants and small children."I then watched the mom and her three-year-old girl in a wheelchair take theirplace in the back of the line. They ended up behind business travelers with theircarry-on luggage and behind college athletes carrying their big gym bags. Thevoices of the fellow passengers who were in front of the family and feltcompelled to speak...
By JP Saunders My head spun as I heard the words "Sorry, our priority boardingpolicy doesn't include families traveling with infants and small children."I then watched the mom and her three-year-old...
I like to do things myself. Maybe that’s my inner 2-year-old trying to get out. When I can’t do things myself, then I’m usually interested in getting just a...
I like to do things myself. Maybe that’s my inner 2-year-old trying to get out. When I can’t do things myself, then I’m usually interested in getting just a little help so I can still finish on my own. This is probably why I like chat and I also don’t wonder why chat adoption has doubled in 2 years or that 51% of people prefer chat so they can multi-task. Customer service can be a true competitive differentiator. How do I know? Because a recent Forrester study found that...
I like to do things myself. Maybe that’s my inner 2-year-old trying to get out. When I can’t do things myself, then I’m usually interested in getting just a little help so I can still finish on my...
The stage is set, the microphone has been tested, the audience is settled, the first slide is displayed... What are you going to say? Now is the time to figure...
The stage is set, the microphone has been tested, the audience is settled, the first slide is displayed... What are you going to say? Now is the time to figure it out, so you are ready for Oracle OpenWorld 2013 in September. If you want to be a speaker and propose your own session for this year's event in San Francisco on September 22nd - 26th, starting thinking now! OpenWorld Call for Proposals is open now until April 12th. All of the details to submit a proposal are...
The stage is set, the microphone has been tested, the audience is settled, the first slide is displayed... What are you going to say? Now is the time to figure it out, so you are ready for...
Allison Kutz, Lindsay Richardson, Jennifer Rossbach The first Earth Day, celebrated on April 22, 1970,focused on the emerging consciousness, channeled the...
Allison Kutz, Lindsay Richardson, Jennifer Rossbach The first Earth Day, celebrated on April 22, 1970,focused on the emerging consciousness, channeled the energy of the anti-warprotest movement and brought forth environmental concerns.1 The ideawas initiated by Gaylord Nelson, a U.S. Senator from Wisconsin and a staff of85 who worked to protest environmental destruction and support progress andchange. Since then, the Earth DayNetwork and community activists have created a...
Allison Kutz, Lindsay Richardson, Jennifer Rossbach The first Earth Day, celebrated on April 22, 1970,focused on the emerging consciousness, channeled the energy of the anti-warprotest movement and...
