Join Forbes contributor Bob Evans in conversation with BT Group, one of the world's largest telecom providers. Managing director Jean-Marc Frangos reveals how...
Join Forbes contributor Bob Evans in conversation with BT Group, one of the world's largest telecom providers. Managing director Jean-Marc Frangos reveals how BT is leveraging cloud, mobile and social to innovate and provide an outstanding customer experience. It airs live today, April 9, at 11 Pacific / 2 Eastern. Learn more and register now.
Join Forbes contributor Bob Evans in conversation with BT Group, one of the world's largest telecom providers. Managing director Jean-Marc Frangos reveals how BT is leveraging cloud, mobile and social...
I brush the dust off the screen, hold my breath, flip the power switch, and a pause… the next moment will either reconnect me to an endless summer of misspent...
I brush the dust off the screen, hold my breath, flip the power switch, and a pause… the next moment will either reconnect me to an endless summer of misspent youth, or leave me continuing to seek some reattachment to a time now passed… “dah dah da da da DAH!” the sweet sound and the green welcoming glow of the Astro Wars screen - for a moment the World seems simple again. Long gone is the era of green screens, dot matrixes, tape recorder data, and simple shoot 'em up games....
I brush the dust off the screen, hold my breath, flip the power switch, and a pause… the next moment will either reconnect me to an endless summer of misspent youth, or leave me continuing to...
By JP Saunders My head spun as I heard the words "Sorry, our priority boardingpolicy doesn't include families traveling with infants and small children."I then...
By JP Saunders My head spun as I heard the words "Sorry, our priority boardingpolicy doesn't include families traveling with infants and small children."I then watched the mom and her three-year-old girl in a wheelchair take theirplace in the back of the line. They ended up behind business travelers with theircarry-on luggage and behind college athletes carrying their big gym bags. Thevoices of the fellow passengers who were in front of the family and feltcompelled to speak...
By JP Saunders My head spun as I heard the words "Sorry, our priority boardingpolicy doesn't include families traveling with infants and small children."I then watched the mom and her three-year-old...
I like to do things myself. Maybe that’s my inner 2-year-old trying to get out. When I can’t do things myself, then I’m usually interested in getting just a...
I like to do things myself. Maybe that’s my inner 2-year-old trying to get out. When I can’t do things myself, then I’m usually interested in getting just a little help so I can still finish on my own. This is probably why I like chat and I also don’t wonder why chat adoption has doubled in 2 years or that 51% of people prefer chat so they can multi-task. Customer service can be a true competitive differentiator. How do I know? Because a recent Forrester study found that...
I like to do things myself. Maybe that’s my inner 2-year-old trying to get out. When I can’t do things myself, then I’m usually interested in getting just a little help so I can still finish on my...
The stage is set, the microphone has been tested, the audience is settled, the first slide is displayed... What are you going to say? Now is the time to figure...
The stage is set, the microphone has been tested, the audience is settled, the first slide is displayed... What are you going to say? Now is the time to figure it out, so you are ready for Oracle OpenWorld 2013 in September. If you want to be a speaker and propose your own session for this year's event in San Francisco on September 22nd - 26th, starting thinking now! OpenWorld Call for Proposals is open now until April 12th. All of the details to submit a proposal are...
The stage is set, the microphone has been tested, the audience is settled, the first slide is displayed... What are you going to say? Now is the time to figure it out, so you are ready for...
Allison Kutz, Lindsay Richardson, Jennifer Rossbach The first Earth Day, celebrated on April 22, 1970,focused on the emerging consciousness, channeled the...
Allison Kutz, Lindsay Richardson, Jennifer Rossbach The first Earth Day, celebrated on April 22, 1970,focused on the emerging consciousness, channeled the energy of the anti-warprotest movement and brought forth environmental concerns.1 The ideawas initiated by Gaylord Nelson, a U.S. Senator from Wisconsin and a staff of85 who worked to protest environmental destruction and support progress andchange. Since then, the Earth DayNetwork and community activists have created a...
Allison Kutz, Lindsay Richardson, Jennifer Rossbach The first Earth Day, celebrated on April 22, 1970,focused on the emerging consciousness, channeled the energy of the anti-warprotest movement and...
By Jorge Toledo, Business Development Senior Director, Oracle Latin America As a relevant emerging market, Latin American countries are still improving their...
By Jorge Toledo, Business Development Senior Director, Oracle Latin America As a relevant emerging market, Latin American countries are still improving their infrastructure and services to keep growing and motivate domestic consumption as well as meet the demands related to mega events—mainly in Brazil due to the World Cup in 2014 and the Summer Games in 2016. “Global Insights on Succeeding in the Customer Experience Era” brought a discussion to the table: the big picture of...
By Jorge Toledo, Business Development Senior Director, Oracle Latin America As a relevant emerging market, Latin American countries are still improving their infrastructure and services to keep...
I was in London recently and strolled past a man in Hyde Park exclaiming, “You’ve got to have faith!” to a crowd of onlookers. A cheeky lad yelled back, “Faith?...
I was in London recently and strolled past a man in Hyde Park exclaiming, “You’ve got to have faith!” to a crowd of onlookers. A cheeky lad yelled back, “Faith? I already got that one. George Michael. Tower Records.” Even the preacher cracked a smile at the sarcastic quip. I came away with something more profound: that the same word can have radically different meanings depending on the context.I have spoken to several customer service companies and they all claim to have...
I was in London recently and strolled past a man in Hyde Park exclaiming, “You’ve got to have faith!” to a crowd of onlookers. A cheeky lad yelled back, “Faith? I already got that one. George Michael....
Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting...
Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting planned annual innovation packs through 2015. We asked Oracle's Aaron Shidler, vice president of CRM product strategy and management, to provide insight into Oracle's ongoing innovations and commitment to Oracle's Siebel CRM.Q. Please give us a big-picture look into Oracle's commitment to its Siebel solutions.A. Since...
Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting planned annual innovation packs through...
