Most people think Customer Experience is aboutmarketing, or the activities associated with the last mile of the shoppingjourney. However this misses the bigger...
Most people think Customer Experience is aboutmarketing, or the activities associated with the last mile of the shoppingjourney. However this misses the bigger picture of many factors that support asuccessful customer experience. A great example of a company doing it right is7-Eleven. As shown in this video, 7-Eleven leverages acommon foundation for what it calls the “digital guest experience,” as well asits merchandising and accounting systems. In this way, 7-Eleven serves...
Most people think Customer Experience is aboutmarketing, or the activities associated with the last mile of the shoppingjourney. However this misses the bigger picture of many factors that...
Customers have lots of options. If you don’t deliver the right answers fast, they’ll go somewhere else. That’s one of the reasons knowledge is the top customer...
Customers have lots of options. If you don’t deliver the right answers fast, they’ll go somewhere else. That’s one of the reasons knowledge is the top customer service investment, according to a recent Forbes survey of 400+ executives. Financial services and retail companies use knowledge to provide fast, accurate answers across channels—and better train agents—while ensuring 100% regulatory compliance. Join this ICMI webcast on March 5 at 1 pm EST / 10 am PST to hear ICMI...
Customers have lots of options. If you don’t deliver the right answers fast, they’ll go somewhere else. That’s one of the reasons knowledge is the top customer service investment, according to a...
On January 14, 2015, Frost & Sullivan presented the Oracle Co-browse team with the 2014 North American Co-browsing Applications Product Leadership Award at an...
On January 14, 2015, Frost & Sullivan presented the Oracle Co-browse team with the 2014 North American Co-browsing Applications Product Leadership Award at an awards gala closing out the Innovate the Way You Innovate event in San Diego, CA.Accepting the award on behalf of Oracle, Igor Khalatian remarked that 2014 was an exciting year for co-browse technology. LiveLOOK, the company he founded in 2008, was acquired by Oracle with co-browse becoming an important feature of the...
On January 14, 2015, Frost & Sullivan presented the Oracle Co-browse team with the 2014 North American Co-browsing Applications Product Leadership Award at an awards gala closing out the Innovate the...
Consumer goods (CG) companies and retailers areasking how they can better engage with millennials to buy their brands andget them in the store. Given the...
Consumer goods (CG) companies and retailers areasking how they can better engage with millennials to buy their brands andget them in the store. Given the attractiveness and size of the millennialmarket (80 million), Interbrandand Oracle recently conducted a study to understand millennials from abehavioral perspective. The research findingsdetermined that five segment breaks exist within the millennial generation,based upon the clustering of their various attitudes and...
Consumer goods (CG) companies and retailers areasking how they can better engage with millennials to buy their brands andget them in the store. Given the attractiveness and size of...
As with any industry, there is a lot of lingo involved when talking about field service management. Don’t worry if you don’t know all of the terms: we’re here...
As with any industry, there is a lot of lingo involved when talking about field service management. Don’t worry if you don’t know all of the terms: we’re here to help. Here is a glossary of the top ten words and phrases that are frequently used in field service management. 1. Field Service Management Field service management is the practice of organizing, scheduling, and routing mobile employees. This sort of management is critical to the success of businesses in a wide...
As with any industry, there is a lot of lingo involved when talking about field service management. Don’t worry if you don’t know all of the terms: we’re here to help. Here is a glossary of the top...
Our blog journey thus far has showcased the superior performance and customer satisfaction supported by configure / price / quote users within Aberdeen’s...
Our blog journey thus far has showcased the superior performance and customer satisfaction supported by configure / price / quote users within Aberdeen’s research. Let’s seal the deal with specific competencies you need to adopt when implementing your own CPQ platform. Remember, this isn’t the author compelling you to make change: Best-in-Class performers – the top 20% achievers around reps achieving quota, revenue growth and lead conversion improvements – among your peers,...
Our blog journey thus far has showcased the superior performance and customer satisfaction supported by configure / price / quote users within Aberdeen’s research. Let’s seal the deal with specific...
By Jim Lein - Originally posted on Oracle Midsize Neil McFarlane, Managing Director of Chartered Insurance Brokers T H March had wanted to join the Royal Air...
By Jim Lein - Originally posted on Oracle Midsize Neil McFarlane, Managing Director of Chartered Insurance Brokers T H March had wanted to join the Royal Air Force as a pilot (“jet jockey”) but sadly his vision let him down. Three decades on, however, it is his vision that is the driving force behind this highly successful company of British Insurance Brokers as it prepares to make a giant technological leap forward. On the surface, insurance might seem rather boring when...
By Jim Lein - Originally posted on Oracle Midsize Neil McFarlane, Managing Director of Chartered Insurance Brokers T H March had wanted to join the Royal Air Force as a pilot (“jet jockey”) but sadly...
Just when we thought we had a firm grasp on customerexperience and were well on our way to getting it right, a new movement isgrabbing our collective attention....
Just when we thought we had a firm grasp on customerexperience and were well on our way to getting it right, a new movement isgrabbing our collective attention. Digital transformation is coming up in moreconversations with customer service executives as they work to modernize theiroperations and change as fast as or faster than their customers do. The best way to think about digital transformation is tounderstand that it is more of a mindset than an initiative....
Just when we thought we had a firm grasp on customerexperience and were well on our way to getting it right, a new movement isgrabbing our collective attention. Digital transformation is coming up...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented by leading customers and implementation partners, as well as product management and consulting services. Commerce @ CX Central—Moscone West, Floor 2We know how important it is for attendees to connect with Oracle product experts, implementation partners, and customers with...
There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented...
