After my last post on what visual commerce actually means, I decided to start a list of some do’s and don’ts when working with visual content on commerce sites....
After my last post on what visual commerce actually means, I decided to start a list of some do’s and don’ts when working with visual content on commerce sites. With global B2C ecommerce sales expected to reach $1.7 trillion in 2015 the stakes are high for companies to out-pace their competition. Visual commerce is one area that companies are betting on to help get them to the front of the pack. I plan to keep updating this list but here is a start – feel free to add to the...
After my last post on what visual commerce actually means, I decided to start a list of some do’s and don’ts when working with visual content on commerce sites. With global B2C ecommerce...
Check out how T-Mobile Netherlands partners with Oracle Service Cloud to create the next generation of web customer service by combining web self-service and...
Check out how T-Mobile Netherlands partners with Oracle Service Cloud to create the next generation of web customer service by combining web self-service and communities and increased support channels to help lower costs and improve customer satisfaction. With over 70% of all services being done online, see how they use cloud solutions as the center of human, real, customer communications across all channels: https://www.youtube.com/watch?v=Pi-9fCf-oFY.
Check out how T-Mobile Netherlands partners with Oracle Service Cloud to create the next generation of web customer service by combining web self-service and communities and increased support channels...
Unlike a lot of folks around my age who are migrating toward city living and fighting a move to the suburbs, my husband and I recently took the opposite...
Unlike a lot of folks around my age who are migrating toward city living and fighting a move to the suburbs, my husband and I recently took the opposite approach. With a toddler, a massive dog, and a baby on the way, we made the decision to pick up our life in Boston and move to a more laid-back (read: less expensive) place to call home - Montana. There have been many positives to the move, but one major downside is the lack of local retail options I’d become accustomed to...
Unlike a lot of folks around my age who are migrating toward city living and fighting a move to the suburbs, my husband and I recently took the opposite approach. With a toddler, a massive dog, and a...
SaaS. Cloud. On-demand. On-premise. Managed Services. Hosted. Multitenant. Single tenant. Public cloud. Private cloud. Hybrid cloud. We are surrounded by these...
SaaS. Cloud. On-demand. On-premise. Managed Services. Hosted. Multitenant. Single tenant. Public cloud. Private cloud. Hybrid cloud. We are surrounded by these terms, but if you really know the differences, you are part of a seriously small minority. So when half of retailers say they want to go cloud in the next year – in commerce, what do they mean? And from a product perspective, what’s the right fit? Software has been eating the world for years now, and Software as a...
SaaS. Cloud. On-demand. On-premise. Managed Services. Hosted. Multitenant. Single tenant. Public cloud. Private cloud. Hybrid cloud. We are surrounded by these terms, but if you really know the...
The May 2015 release of Oracle Service Cloud enhances the power of Service Cloud with integration accelerators for Siebel, EBS and Oracle Field Service Cloud. ...
The May 2015 release of Oracle Service Cloud enhances the power of Service Cloud with integration accelerators for Siebel, EBS and Oracle Field Service Cloud. These new accelerators enable companies to connect their Service Cloud solutions with other business systems, optimizing their investments while improving operations across the organization. Unlike traditional integration offerings, Oracle Service Cloud Integration Accelerators are designed to equip companies and...
The May 2015 release of Oracle Service Cloud enhances the power of Service Cloud with integration accelerators for Siebel, EBS and Oracle Field Service Cloud. These new accelerators enable companies...
Over 500 customer service professionals joined the OracleService Cloud team in Las Vegas recently to kick off the ModernService Experience Conference! The...
Over 500 customer service professionals joined the OracleService Cloud team in Las Vegas recently to kick off the ModernService Experience Conference! The eventfeatured nearly 40 customer speakers including Kohl’s,LinkedIn, and Nintendo outliningthe latest trends in engaging customers, empowering employees andadapting quickly to constantly changing business and customer needs. The conference also featured industry thought leaders fromForrester, Constellation Research, Beagle...
Over 500 customer service professionals joined the OracleService Cloud team in Las Vegas recently to kick off the ModernService Experience Conference! The eventfeatured nearly 40 customer speakers...
It is hard to believe that it has been a decade since socialdisrupted standard operating procedures for companies. Brands had enjoyed ahealthy measure of...
It is hard to believe that it has been a decade since socialdisrupted standard operating procedures for companies. Brands had enjoyed ahealthy measure of control before social media-enabled customers around theglobe were able to connect and share information. Before, companies controllednot only the information that customers and prospects received, but how andwhen they received it—effectively spoon-feeding corporate messages to theworld. The advent of social changed this...
It is hard to believe that it has been a decade since socialdisrupted standard operating procedures for companies. Brands had enjoyed ahealthy measure of control before social media-enabled customers...
The Oracle Field Service Cloud product team recentlyreturned from Field Service USA, the ultimate annual gathering of industrythought leaders discussing what’s...
The Oracle Field Service Cloud product team recentlyreturned from Field Service USA, the ultimate annual gathering of industrythought leaders discussing what’s now and what’s next in field servicemanagement.After an energetic keynote on the Roadmap to Modern FieldService by our own Jeffrey Wartgow, Director of Product Management, and twolively round tables on the same topic, led by yours truly, the unofficial themeof this year’s show was crystal clear – knowledge. Everyone...
The Oracle Field Service Cloud product team recentlyreturned from Field Service USA, the ultimate annual gathering of industrythought leaders discussing what’s now and what’s next in...
As organizations evolve on their roadmap to a modern customer experience, they are adopting new business processes and technologies that allow them to support...
As organizations evolve on their roadmap to a modern customer experience, they are adopting new business processes and technologies that allow them to support the needs of the connected customer. As a result of adopting new communication channels, companies now have an additional set of metrics that can be used to measure and improve the effectiveness of their multi-channel customer experience. The traditional, internally- focused operational metrics like Average Handle Time...
As organizations evolve on their roadmap to a modern customer experience, they are adopting new business processes and technologies that allow them to support the needs of the connected customer. As a...
