Innovation is the engine that drives digital transformation and revenue. That's where brands should be focusing their strategic efforts. I just don't see any...
Innovation is the engine that drives digital transformation and revenue. That's where brands should be focusing their strategic efforts. I just don't see any way retailers are going to further optimize conversion or average order value beyond what is possible with current technology and industry best practices. There is plenty of growth available for most companies leveraging those existing technologies and best practices but I don't see any emerging ideas with revolutionary...
Innovation is the engine that drives digital transformation and revenue. That's where brands should be focusing their strategic efforts. I just don't see any way retailers are going to...
If you have been following the news lately (here and here), a couple of ecommerce technology companies recently announced partnerships with Adobe to add...
If you have been following the news lately (here and here), a couple of ecommerce technology companies recently announced partnerships with Adobe to add experience building to their portfolio of ecommerce functionality. In many ways, this vindicates what we have been telling our readers and customers for some time now. You need to have both an experience building platform as well as an enterprise grade ecommerce platform to build beautiful, relevant experiences for your...
If you have been following the news lately (here and here), a couple of ecommerce technology companies recently announced partnerships with Adobe to add experience building to their portfolio of...
We’ve all been there – we buy something new and after the euphoria wears off, we’re left wondering, “How the heck do I actually use it.” We open up the...
We’ve all been there – we buy something new and after the euphoria wears off, we’re left wondering, “How the heck do I actually use it.” We open up the instruction booklet and are often left wondering who actually wrote the thing. When something isn’t working exactly right, we go online and end up in a vicious circle of finding not exactly what we want and being redirected to what reads like the same page over and over again. We check out the online forums and realize the...
We’ve all been there – we buy something new and after the euphoria wears off, we’re left wondering, “How the heck do I actually use it.” We open up the instruction booklet and are often left wondering...
The other morning as I was watching the early news with my cup of coffee and eyes half open they had a story about a man that goes by the name of Canhead. At...
The other morning as I was watching the early news with my cup of coffee and eyes half open they had a story about a man that goes by the name of Canhead. At first I thought what a ridiculous story and it must be a slow news day, but as I listened to the piece it actually got me thinking about how a guy named Canhead is like an ecommerce site. What? Just hear me out. From his website here is a bit about him, “Canhead is one of a kind. He was born with a skin condition that...
The other morning as I was watching the early news with my cup of coffee and eyes half open they had a story about a man that goes by the name of Canhead. At first I thought what a ridiculous story...
Oracle Commerce Cloud recently partnered with Internet Retailer to bring you 2015 e-commerce learnings (from me!) to apply to this year's holiday season. Did...
Oracle Commerce Cloud recently partnered with Internet Retailer to bring you 2015 e-commerce learnings (from me!) to apply to this year's holiday season. Did you know that: 2015 was the first year ever that Google mobile searches surpassed desktop and more than half of traffic to retail e-commerce sites came from mobile devices? Mobile accounted for nearly 1 in 5 holiday purchases last year? 90% of shoppers use their mobile devices to help make purchase decisions while...
Oracle Commerce Cloud recently partnered with Internet Retailer to bring you 2015 e-commerce learnings (from me!) to apply to this year's holiday season. Did you know that: 2015 was the first year...
By Christine Friscic, Product Manager, Oracle Service Cloud Service is now a critical way for organizations to differentiate against the competition. It...
By Christine Friscic, Product Manager, Oracle Service Cloud Service is now a critical way for organizations to differentiate against the competition. It provides an important opportunity to directly impact the relationship businesses have with their customers with a smooth, personalized and end-to-end service experience. When managed efficiently, service can also give companies the ability to better control support costs by boosting productivity, while reducing overtime and...
By Christine Friscic, Product Manager, Oracle Service Cloud Service is now a critical way for organizations to differentiate against the competition. It provides an important opportunity to...
If you've been reading our 9 Levers series you have read most of what's in this infographic but we though it might be helpful to visualize those data points....
If you've been reading our 9 Levers series you have read most of what's in this infographic but we though it might be helpful to visualize those data points. You can also click on the infographic to download a free 24 page e-book that gives a robust treatment to the topic of B2B e-commerce best practices and what steps you can take to grow revenue, manage customer experience and reduce complexity. As an organization we have lots of e-commerce conversations specific to the...
If you've been reading our 9 Levers series you have read most of what's in this infographic but we though it might be helpful to visualize those data points. You can also click on the infographic to...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud There is plenty of buzz around the Internet of Things (IoT). There will be over 25...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of connected devices in our homes, at work and on the street. The IoT is changing our lives. This is exciting of course, but for many service professionals the question of how to actually start leveraging the IoT is not that easy. Yes, we know there...
By Daniel Foppen, Senior Principal Product Manager, Oracle Service Cloud There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon...
The rise of the Amazon effect is pretty well documented: here, here, here and here. Every major e-commerce company views them as either a channel partner or a...
The rise of the Amazon effect is pretty well documented: here, here, here and here. Every major e-commerce company views them as either a channel partner or a threat. There is very little middle ground. Within the B2C and direct to consumer market, Amazon's position is unshakable. Now that they are moving more deeply into the B2B business I find myself talking about how to compete (or not compete) with the Amazon way of doing business. I hear questions like: How do I keep...
The rise of the Amazon effect is pretty well documented: here, here, here and here. Every major e-commerce company views them as either a channel partner or a threat. There is very little...
