“Service can be as creative and innovative as engineering.” That’s what Aly Pinder, Senior Research Analyst at Aberdeen Group,believes. In fact, Pinder says...
“Service can be as creative and innovative as engineering.” That’s what Aly Pinder, Senior Research Analyst at Aberdeen Group,believes. In fact, Pinder says that as product offerings across all industriesbecome more commoditized, service is quickly becoming one of the best waysfirms can effectively compete. Service these days is a broad term that encompasseseverything from web and video chat to customer service delivered via ourfavorite social channels. One critical type of...
“Service can be as creative and innovative as engineering.” That’s what Aly Pinder, Senior Research Analyst at Aberdeen Group,believes. In fact, Pinder says that as product offerings across all...
This is a guest post by Justin King. Justin is a commerce adviser and strategist at BoxCar Interactive as well as the founder and chief evangelist at...
This is a guest post by Justin King. Justin is a commerce adviser and strategist at BoxCar Interactive as well as the founder and chief evangelist at eCommerce & B2B. When most people in the e-commerce industry discuss the digital B2B buyer, they often talk about the consumerization of B2B. Consumerization of B2B means that your buyers bring expectations to your site because they have been conditioned in their home buying experiences. That conditioning creates expectations...
This is a guest post by Justin King. Justin is a commerce adviser and strategist at BoxCar Interactive as well as the founder and chief evangelist at eCommerce & B2B. When most people in the...
Part 1: Revenue Growth Part 2: Customer Experience Management Part 3: Complexity Management This is multi-part series on the 3 biggest pains each B2B...
Part 1: Revenue Growth Part 2: Customer Experience Management Part 3: Complexity Management This is multi-part series on the 3 biggest pains each B2B organization needs to overcome and the levers they can pull to be successful selling online. You can download the corresponding e-book here. Disruption is Upon Us The B2B market place is ripe for innovation. Now more than ever B2B sellers capabilities are misaligned with B2B buyers expectations. If, according to Frost and...
Part 1: Revenue Growth Part 2: Customer Experience Management Part 3: Complexity Management This is multi-part series on the 3 biggest pains each B2B organization needs to overcome and the levers...
What the Data Shows When the recession started to let up in 2010 we saw a rapid re-growth in retail sales. By 2011 the industry was growing at 2006 rates....
What the Data Shows When the recession started to let up in 2010 we saw a rapid re-growth in retail sales. By 2011 the industry was growing at 2006 rates. People finally had some sense of financial security and discretionary income was becoming more common again. Unfortunately, since the recovery peaked in mid 2011, the chart below from Quartz and Atlas, shows that total retail growth has begun to loose steam. While retail is continuing to grow, the growth rate is flattening...
What the Data Shows When the recession started to let up in 2010 we saw a rapid re-growth in retail sales. By 2011 the industry was growing at 2006 rates. People finally had some sense of...
When evaluating software-as-a-service, particularly e-commerce SaaS solutions, companies often focus on comparing product features and functions. The...
When evaluating software-as-a-service, particularly e-commerce SaaS solutions, companies often focus on comparing product features and functions. The marketplace today is flush with SaaS providers and by its very nature rapidly evolving. Like your business needs, e-commerce platforms are evolving as well. Finding a viable long term partner requires not only evaluating the bells and whistles but also asking some more strategic questions. Our hope is that by asking the right...
When evaluating software-as-a-service, particularly e-commerce SaaS solutions, companies often focus on comparing product features and functions. The marketplace today is flush with SaaS providers...
Millennials are killing the one-day holiday shoppingevent. It won’t be this year or the next, but it’s coming. The fact is, Black Friday and Cyber Monday...
Millennials are killing the one-day holiday shoppingevent. It won’t be this year or the next, but it’s coming. The fact is, Black Friday and Cyber Monday aren’treally even one-day events anymore. “Holiday” has evolved in to a season ofrolling discounts and events, with Amazon and other major retailers setting thepace by publishing their entire promotion schedule and lowest set seasonalprices right after Halloween. The holiday season will always bring an elementof shopping...
Millennials are killing the one-day holiday shoppingevent. It won’t be this year or the next, but it’s coming. The fact is, Black Friday and Cyber Monday aren’treally even one-day events...
Millennials are killing the one-day holiday shopping event. It won’t be this year or the next, but it’s coming. The fact is, Black Friday and Cyber Monday...
Millennials are killing the one-day holiday shopping event. It won’t be this year or the next, but it’s coming. The fact is, Black Friday and Cyber Monday aren’t really even one-day events anymore. “Holiday” has evolved in to a season of rolling discounts and events, with Amazon and other major retailers setting the pace by publishing their entire promotion schedule and lowest set seasonal prices right after Halloween. The holiday season will always bring an element of...
Millennials are killing the one-day holiday shopping event. It won’t be this year or the next, but it’s coming. The fact is, Black Friday and Cyber Monday aren’t really even one-day events anymore....
My kids love when I tell them stories at bed time. Thankfully they don’t mind that I’m not that creative. I end up telling versions of the same stories over and...
My kids love when I tell them stories at bed time. Thankfully they don’t mind that I’m not that creative. I end up telling versions of the same stories over and over again. More specifically I retell bits and pieces of stories from larger narratives. The Chronicles of Narnia is the go-to in my house, and the details are critically important. Every now and again I need to go back and re-read those books because I realize my renditions of them aren’t having the effect they once...
My kids love when I tell them stories at bed time. Thankfully they don’t mind that I’m not that creative. I end up telling versions of the same stories over and over again. More specifically I...
This is a follow up to my first post on customer success. One of my first jobs was as a bus boy at a New York Deli Restaurant. I was 14 years old and the...
This is a follow up to my first post on customer success. One of my first jobs was as a bus boy at a New York Deli Restaurant. I was 14 years old and the gentleman who hired me made it very clear that my job was to make sure that customers had a great time—more than just good food, people were buying the whole experience of eating in a deli (like the Stage or Carnegie in New York). Greeting guests, bringing them sour pickles, answering questions about what I liked to eat and...
This is a follow up to my first post on customer success. One of my first jobs was as a bus boy at a New York Deli Restaurant. I was 14 years old and the gentleman who hired me made it very clear...
