Reinventing your customer experience (CX) strategy doesn’t have to be difficult. Consider the Texas-based manufacturer, AirBorn. AirBorn serves customers across...
Reinventing your customer experience (CX) strategy doesn’t have to be difficult. Consider the Texas-based manufacturer, AirBorn. AirBorn serves customers across a variety of industries, but they’re well known for building and testing innovative, highly reliable spacecraft components for NASA, Raytheon, and Lockheed Martin. Their components helped make the Apollo missions, the Hubble Telescope, and the Mars Rovers possible. Yet, AirBorn’s biggest challenge wasn’t fabricating...
Reinventing your customer experience (CX) strategy doesn’t have to be difficult. Consider the Texas-based manufacturer, AirBorn. AirBorn serves customers across a variety of industries, but they’re...
Sitting in between a CRM and an ERP, a CPQ is the middle child of any great business! This is because while it’s vastly underrated by those who see it as a mere...
Sitting in between a CRM and an ERP, a CPQ is the middle child of any great business! This is because while it’s vastly underrated by those who see it as a mere sales automation add-on to the more popular, front-facing CRM, a CPQ is actually indispensable. Just as a middle child is integral to connecting the family together, a CPQ does the same for a business. Complimenting the front office, a CPQ is the vital link that gives currency to the downstream fulfillment, the ERP....
Sitting in between a CRM and an ERP, a CPQ is the middle child of any great business! This is because while it’s vastly underrated by those who see it as a mere sales automation add-on to the...
By Graham McInnes, Sr. Principal Product Manager, Oracle CX It’s a pretty common business scenario when an organization grows by acquiring companies, changes...
By Graham McInnes, Sr. Principal Product Manager, Oracle CX It’s a pretty common business scenario when an organization grows by acquiring companies, changes their product portfolio, adds partners and sales channels. But, what happens when they discover that the tools and processes that brought them to their current point of success may not take them to the next level where they need to go? In this situation, an organization that wants to adapt can get creative and squeeze...
By Graham McInnes, Sr. Principal Product Manager, Oracle CX It’s a pretty common business scenario when an organization grows by acquiring companies, changes their product portfolio, adds partners...
By Graham McInnes, Sr. Principal Product Manager At Oracle, we’re committed to improving your sales and business outcomes with our software. As a leading vendor...
By Graham McInnes, Sr. Principal Product Manager At Oracle, we’re committed to improving your sales and business outcomes with our software. As a leading vendor of configure, price and quote solutions, it’s painful to watch a company select a CPQ solution that’s unsuitable for their organization. All too often, a CPQ evaluation is weighted in favor of the lowest licensing costs and ignores the importance of vetting a vendor and their implementation expertise. The results...
By Graham McInnes, Sr. Principal Product Manager At Oracle, we’re committed to improving your sales and business outcomes with our software. As a leading vendor of configure, price and...
By Graham McInnes, Sr. Principal Product Manager “How committed is Oracle to CPQ?” is a logical question to ask, given the CPQ vendor market explosion in...
By Graham McInnes, Sr. Principal Product Manager “How committed is Oracle to CPQ?” is a logical question to ask, given the CPQ vendor market explosion in recent years. Potential customers have to navigate through new unicorns, crumbling alliances, questionable partnerships and over-exaggerated, one-size-fits-all solutions. They want assurances the solution they select will serve their long-term needs. Properly vetting a CPQ vendor is incredibly important because a...
By Graham McInnes, Sr. Principal Product Manager “How committed is Oracle to CPQ?” is a logical question to ask, given the CPQ vendor market explosion in recent years. Potential customers have to...
By Graham McInnes, Sr. Principal Product Manager, Oracle As a leading vendor of configure, price and quote solutions, we at Oracle see several constants in the...
By Graham McInnes, Sr. Principal Product Manager, Oracle As a leading vendor of configure, price and quote solutions, we at Oracle see several constants in the industry. One is when starting to investigate CPQ, there are internal challenges that can’t be solved by repurposing existing tools. Another is using CPQ as a transformational change agent that’s been designed to evolve the organizational up the maturity scale. In both of these, it’s not unusual to see new executive...
By Graham McInnes, Sr. Principal Product Manager, Oracle As a leading vendor of configure, price and quote solutions, we at Oracle see several constants in the industry. One is when starting to...
Graham McInnes, Senior Principle Product Manager, Oracle One of the most fundamental sales challenges is to accurately communicate complex product information...
Graham McInnes, Senior Principle Product Manager, Oracle One of the most fundamental sales challenges is to accurately communicate complex product information to a visually-oriented audience. What’s missing is being shown what the offer actually looks like. A CPQ product is great at helping the user navigate complex, oft-changing product configurations to find a solution that meets their needs. If more than half of the human brain is devoted to understanding visual data,...
Graham McInnes, Senior Principle Product Manager, Oracle One of the most fundamental sales challenges is to accurately communicate complex product information to a visually-oriented audience....
Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this...
Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this year at the Oracle Modern Customer Experience event in Chicago. Finalists were selected for each award from a large group of highly qualified, nominated customers that included many well-known brands, public sector organizations and small innovative companies across a range of industries and geographies. The winners...
Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this year at the Oracle Modern...
Chris Haussler, Senior Principal Product Manager, Oracle The heart of this year’s Modern Customer Experience had to be our superhero customers. Over 4,400 CX...
Chris Haussler, Senior Principal Product Manager, Oracle The heart of this year’s Modern Customer Experience had to be our superhero customers. Over 4,400 CX professionals joined us in Chicago for three days of non-stop activity, listened to over 300 speakers, and attended demonstrations and practical workshops. Modern CX also featured what was likely the world’s greatest concentration of CPQ enthusiasts of all time. We kicked the conference off with CPQ Customer Advisory...
Chris Haussler, Senior Principal Product Manager, Oracle The heart of this year’s Modern Customer Experience had to be our superhero customers. Over 4,400 CX professionals joined us in Chicago...
