Service for the Next Generation

By Jeff Wartgow, Director, Product Management, Oracle Service Cloud Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations, analyst sessions, and customer panels. During this high-energy event we also had the opportunity to answer a burning customer question: Where is all of our technology headed? Here’s how weanswered and outlined how the Oracle...

Monday, June 6, 2016 | Announcement | Read More

ICMI and Gartner Recognize Oracle Service Cloud’s Leading Customers and Solutions

It is always exciting to celebrate our customers’ award winning contact center teams and their approach to delivering innovative service experiences.  Last week the Oracle Service Cloud team was front and center at the ICMI Contact Center Expo in Long Beach to cheer on our customers who were 2016 ICMI Global Contact Center Award recipients. Leading organizations such as Kohl’s (Winner Best Large Contact Center), WageWorks (Runner-Up Best Large Contact Center), and ChurchPension...

Thursday, May 26, 2016 | Service | Read More

Can’t-Miss Webcast: Empower Field Teams with Better Knowledge

By Jeffrey Wartgow, Director, Product Management, Oracle Service Cloud @jwartgow The average person today can instantaneously find the answer to almost any question, from anywhere – simply by running a quick search on their smartphone or tablet. No definitive answer on the web? No problem! That same customer can turn to peers on Twitter, Facebook, LinkedIn, YouTube, etc. too for help, opinions or practical advice. We live in a new reality with on-demand solutions tovirtually any...

Tuesday, May 24, 2016 | Announcement | Read More

Create Completely Connected Customer Service Experiences with Latest Oracle Field Service Cloud Release

Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud solution. This release includes major enhancements designed to help organizations deliver on Oracle’s vision of service for the next generation, improving customer satisfaction and response times, while reducing service delivery costs. Truly an end-to-end upgrade of the solution,...

Friday, May 6, 2016 | Service | Read More

A Reflection on Modern Customer Experience

Oracle was thrilled to host over 2000 customers and partners in Las Vegas to share thought leadership around customer experience. The conference was organized around 4 paths: Marketing, Sales, Service and Commerce. The Modern Sales Experience unfolded with a remarkable keynote speech by Siva Sundaresan, GVP- Oracle Sales Applications, to a packed audience.  Siva dove deep into the market trends and strategic insights driving Oracle’s technology Innovation, Siva emphasizedthe...

Thursday, May 5, 2016 | CPQ | Read More

Join Service for the Next Generation Webcast

By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service excellence keeping you up at night, especially as customers' expectations grow and their channel preferences dynamically change? Are you able to ensure you are delivering accurate answers through the web, mobile and contact center? You are not alone. Digital channels are exploding and web self-service is about to become the...

Tuesday, May 3, 2016 | Service | Read More
 

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