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Helping You Deliver Tomorrow’s CX, Today

Commerce and CPQ and Subscriptions Session Highlights for Oracle OpenWorld 2019

Oracle OpenWorld 2019 is just around the corner! I hope to see you September 16-19, Moscone Convention Center, San Francisco.

If you are in charge of selling to customer through digital touchpoints – whether with Commerce, CPQ, Subscriptions or Loyalty programs, or some combination thereof -- the effectiveness and efficiency of the selling process can make-or-break the capacity of your business to achieve critical corporate goals, from the moment a customer demonstrates interest to make a purchase, to the moment they ‘click-to-buy or collect’, approve a custom quote, or submit a purchase order.

Here are some Open World sessions we think will help you navigate and optimize all the selling opportunities that lie at every customer interaction across the enterprise.

Master the New Science of Sales
Wednesday, Sept 17, 9:00 AM - 10:30 AM | Moscone West - Room 2012     

Katrina Haynes-Gosek, Vice President, CX Product Management, Oracle     

Catherine You, Vice President, Sales Cloud, Oracle     

Martyn Langley, VP, Global Sales Operations, Systems & Enablement, Oracle

In this session learn Oracle’s vision, latest product innovations, and roadmap for Oracle’s CX sales solutions. Guided selling and connected CRM intelligence will take the guesswork out of sales. Your current sales processes will become obsolete—and sooner than you think. Sales leaders will use new capabilities to make smarter decisions about sales planning, forecasting, discounting, deal acceleration, and more. Your sales reps will get more customer intelligence and prescriptive advice at every stage to help them close more deals. Learn how tools will enable a new breed of digital sellers to fuel your growth.

Digital Commerce: Building Your Path to the Future
Wednesday, September 17, 03:45 PM - 05:15 PM | Moscone West - Room 2000
           Katrina Haynes-Gosek, Vice President, CX Product Management, Oracle
           Ian Davis, VP Commerce Product Management, Oracle
           Fazal Gupta, Director CPQ Cloud Product Management, Oracle
           Alistair Galbraith, Senior Director, CX Product Strategy, Oracle
This session is geared for those selling online. The history of digital commerce and online selling is intertwined with constant innovation in a broad ecosystem of applications. Today selling online is synonymous with customizing complex products and service, picking your own buying model, and building brand loyalty—all while exceeding customer expectations in B2C and B2B businesses. In this session learn from the Oracle product leadership about the latest and forthcoming innovations in commerce, CPQ, loyalty, and subscriptions offerings and see an integrated demo of how they come together and how Oracle CX can help pave your path to the future. PRO5613

Monday September 16

Delivering Superior Digital Experiences with Commerce and CPQ
01:45 PM - 02:30 PM | Moscone West - Room 2024
            Gary Kirschner, Oracle
            Jeri Kelley, Director, Product Strategy, Oracle
Join this session to understand how Oracle is unifying commerce and CPQ capabilities to enable rich digital experiences with innovative features such as complex configurable products, 3D visualization, and asset-based ordering.PRO5614

Oracle’s Business Transformation
02:30 PM - 03:30 PM | Moscone West (Level 2) - Business Transformation Theater,
            Doug Kehring, Executive Vice President, Corporate Operations, Oracle
In this session hear details on how Oracle has transformed the customer and employee experiences with Oracle Cloud, including benefits achieved and lessons learned.THT6527.

CPQ Supercharges Sales Productivity, Accelerates Sales, and Improves Margins
02:45 PM - 03:30 PM | Moscone West - Room 2024B
            Chris Shutts, VP, Development, Oracle

Fazal Gupta, Oracle

CPQ enables your sales team to work smarter and respond faster by offering the right solutions to the right customers at the right price. Oracle’s best-in-class CPQ solution provides AI-powered deal management, win optimization, and price optimization, giving staff essential information at critical decision points to improve margins and increase sales productivity. Staff can accurately create and capture orders for complex products or services, or even use multitiered structures and nested submodels to generate polished, professional quotes within minutes. In this session discover the brilliance of Oracle’s CPQ solution.PRO5687

Tuesday September 17

Anatomy of a Transformation: Transforming the Customer Buying Experience
10:45 AM - 11:30 AM | Moscone West (Level 2) - Business Transformation Theater
            Josh Kamenecka, GVP, NAA Solution Engineering, ERP, Oracle
            Baki Yasar, Senior Director, OAL ERP Quote to Order, Oracle
            Manoj Varadarajan, SVP, Global Finance Operations, Oracle
In this session hear a conversation on how Oracle reimagined its customers’ buying experience and the results of transforming the experience with Oracle CPQ Cloud.THT6528

Modern Quoting Experience with Oracle CPQ Cloud
11:30 AM - 12:15 PM | Moscone West (Level 2) - Customer Experience Theater,
           
Aoife Radburn, VP Sales, Partner & Consulting Support, Global Quoting Practices, Oracle
Learn how Oracle transformed the sales rep experience and increased deal velocity via simplified ordering documents, agreements, streamlined approvals and self-service quoting, delivered through CPQ (Configure, Price and Quote) and Sales Cloud. THT6553

The Importance of Connect CX in an Experience Economy
03:15 PM - 04:00 PM | Moscone West - Room 2009C      
           
Guru Muzumdar, Sr. Director, Product Management, Oracle
This session provides an overview of various components in Oracle’s CX platform that help drive connected data, intelligence, and experiences across all channels of interactions. Learn about the end-to-end business process and flows that are delivered using the platform. This session explores how the Oracle CX Cloud provides a platform that enables you to integrate Oracle CX Cloud to other applications (cloud and on-premise) in your organization. Discover exciting machine learning–based automatic recommendations, prebuilt recipes, and robotic process automation to more easily connect your business faster. Also hear customer case studies on how they connected Oracle CX into their business with Oracle Integration Cloud. CON5611

Oracle’s Business Transformation
04:45 PM - 05:45 PM | Moscone West (Level 2) - Business Transformation Theater
            Doug Kehring, Executive Vice President, Corporate Operations, Oracle
In this session hear details on how Oracle has transformed the customer and employee experiences with Oracle Cloud, including benefits achieved and lessons learned.THT6527.

Wednesday September 18

Create and Reward Your Best Customers with Commerce and Loyalty
09:00 AM - 09:45 AM | Moscone West - Room 2009B
            Sonia Wadhwa, Senior Director, Product Management, Siebel CRM, Oracle
            Narayana Machiraju Venkata, Oracle
            Alice Dungey, Senior Manager, Southwest Airlines
In the experience economy, it takes more than great products to win customers again and again. Brands and retailers need to capitalize on shopper micromoments of inspiration across web, mobile, voice, and other channels of engagement. In this session learn how commerce, loyalty, and marketing work together to create experiences designed to create and reward your best customers. PRO5615

Monetizing Products and Services with Subscription Billing
10:00 AM - 10:45 AM | Moscone West - Room 2011B
            Chris Shutts, VP, Development, Oracle
            Tapomoy Dey, Senior Director, Financials Development, Oracle
            Vijay Rajkumar, Oracle
In this session learn how to monetize your products/services by developing agile billing models that enable you to automate your revenue streams. Oracle Subscription Management Cloud supports thousands of models of pricing, delivery, billing, and multiple customer touchpoints while integrating front- and back-office processes to support recurring revenue- and usage-based services seamlessly across your organization on one highly efficient platform. Learn more about how these solutions enable you to evolve your digital business. PRO5952

Take advantage of the OOW opportunities to attend CX sessions to learn, explore and network with fellow attendees at the conference!

 

 

 

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