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Comcast and Oracle Share Best Practices On Knowledge Management

Exceptional customer service has become a key differentiator that can help organizations improve customer satisfaction and loyalty and drive financial success. To excel, organizations must provide customers relevant and accurate answers quickly across any channel of interaction. Hear firsthand how Comcast is driving innovation through Oracle Knowledge Management solutions resulting in:

  • Improved Customer Satisfaction: Provide consistent and relevant answers and support across multiple agents and channels
  • Increased Self-Service: Empower "tomorrow's customer" with more options to self-service by extending agent capabilities to customers
  • Reduced Repeats & Avoidable Truck Rolls: Enable best-practice troubleshooting
  • Increased Visibility to the Agent & Customer Experience: Expose real-time and historical analytics to "shine a light on" the agent and customer experience

Register here to attend this webcast on January 23, 2013 at 1:00-2:00 p.m. Eastern. Speakers:
- Jeri Shelton, Director, Customer Experience Engineering, Comcast
- Ashish Joshi, Senior Director, Product Management, Oracle
- Nina Patel, Director, Knowledge Solutions Strategy, Oracle

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