Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

Chatbots Ignite the Customer Service Revolution - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • The newly released #ModernCX 2020 catalog is now available! Explore many exciting sessions, dynamic speakers, and more. Register by Jan. 19 to take advantage of the Early Bird rate. #OracleMBX #marketing #commerce #sales #service http://ora.cl/1XB3x
  • Join this #webcast to hear Aaron Shidler, VP of Product Development for #OracleCX, explain how to deliver great experiences to your customers at the times that matter most in their lives: http://ora.cl/yT45N #CX
  • Preparing your digital doorstep for today's customer involves personalization and emerging technologies. We're talking #AI, #machinelearning and #data science in the 2020 Guide to #DigitalCommerce. Read Now http://ora.cl/PQ5T2
  • Another exciting change  - @OracleOPA is now Intelligent Advisor! http://ora.cl/Zc238 #OPA #OracleOPA
  • Check out the latest updates from Product Marketing and Sales Central teams here: http://ora.cl/mt81b #sales #salescentral


Oracle CX in the News:

Oracle Launches CX Unity to Unify Advertising and Marketing Worlds – Martechseries, 12.10.19

  • Powerful New Integrations Within CX Unity Help Brands Use Data to Create and Deliver Tailored Experiences to Known and Unknown Customers.

Oracle Takes Data-First Approach to New Customer Experience Innovations – Martechseries, 12.10.19

  • To help brands ensure that each and every customer interaction is data driven, Oracle announced a series of new data-first updates across Oracle Customer Experience (CX) Cloud.

Oracle Health Sciences Participates in TOP Tech Sprint – Ptcommunity, 12.9.19

  • Oracle Health Sciences participats in The Opportunity Project Technology Sprint: Creating the Future of Health, using a combination of Oracle Healthcare Foundation, Oracle CX Service, Oracle Policy Automation, Oracle Digital Assistant and Oracle Graph Machine Learning solutions.


Industry News:

Forrester: The only CX metric that matters has a $-sign in front of it – Techwireasia, 12.6.19

  • In the coming year, the businesses that measure CX in dollar terms will definitely do better than those that don’t.

Chatbots Ignite the Customer Service Revolution  - Applause, 12.11.19

  • Though chatbots offer unmatched speed and efficiency, poorly trained chatbots can do more harm than good.

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