When your customers have questions, do they get the correct answer quickly – the first time? Can they get the right answer from your website, your agent or a fellow customer?
Well-executed knowledge management can help you get the right information to the right people at the right time, across all channels – making agents more productive, delighting your customers, and keeping costs down.
Join us for a Free Webcast on Thurs., January 17 to discover how Knowledge Management can help you:
- Drive brand loyalty with a dramatically improved customer experience
- Increase productivity by empowering agents with up-to-date collective insights
- Lower service costs by reducing interaction times
- Provide consistent multichannel service by sharing information across the enterprise
Don’t miss this opportunity to discover how you can maximize productivity, increase customer satisfaction, and reduce costs. Click on ‘Register Now’ to secure your place.
For more information on Oracle's Knowledge Management solutions, please visit our website, or contact a representative at (866) 630-7669.
The Right Information to the Right People at the Right Time
Thursday, January 17, 2013
11:00 a.m. PT / 2:00 p.m. ET