Video Webcast: Forbes Insights Executive Survey: What 300+ VPs Say about Modernizing Customer Service on Nov. 13 11 am PT / 2 pm ET
By Tuula Fai on Oct 29, 2014
Want to be the first to know how you measure up against other customer service executives? Need to know the moves they are making so you can stay ahead?
Then join us for this video webcast on November 13 at 11:00 am PT / 2:00 pm ET in which Brenna Sniderman, Senior Director of Research, Forbes Insights, Jeff Lundal, GVP, Service Automation, Oracle, and Mark Marshall, Executive Director, Client Services at MetTel will give an insider preview of what 300+ service executives say about modernizing customer service.
You will learn how your executive peers:
- Differentiate their brands within and across industries
- Anticipate customer service needs on multiple channels
- Leverage analytics to improve operations and service