With fast moving technologies in mobile and social, ever
changing, blending and new interaction channels and rapidly change customer
expectations, it’s more difficult than ever to deliver great customer
service. It’s cliché to say that “service is the new marketing” but any
interaction with a service organization through any channel creates an
impression of your company. Great service often leads to customers
recommending you to their peers.
To win new customers and retain your existing ones, you have
to deliver a modern service experience. We are hosting
an event on March 31 - April 2 at the Venetian in
Las Vegas to help you learn how Oracle Service Cloud can help your company
become a modern service organization. You’ll learn best practices from your
peers, industry visionaries and Oracle experts. You’ll hear from industry
analysts and influencers like Kate Leggett and Ian Jacobs from Forrester,
Aphrodite Brinsmead from Ovum and more. Customers from ASOS, BassPro,
Comcast, Kohl’s, LinkedIn, Nintendo, Pella, Virgin America, Rockwell Automation
and more will share where they are on their road to delivering Modern Customer
You’ll hear about recent developments within the Oracle Service
Cloud portfolio as well as new capabilities from two of our recent
acquisitions: Oracle Co-browse (LiveLOOK) and Oracle Field Service Cloud (TOA Technologies).
At our Ask the Experts sessions, you’ll have an opportunity to get one-on-one
time with Oracle Service Cloud product experts in web self-service, contact
center and knowledge management. We have put together a diverse agenda full of
information and perspectives that will help you take your customer service
strategy to the next level.
In addition to the great keynotes, roundtables and breakout
sessions we've planned, we will also have plenty of opportunities for
networking and fun! At an awards event on Wednesday morning, the Oracle Service
Cloud team will present awards to some of our leading and innovative customers. And we hope you will join us that evening for the Service Cloud customer
appreciation event at Tao Nightclub where
we’ll dance, mingle and enjoy some great food and drinks. Later on that
night, all of the Modern CX event attendees are invited to see One Republic perform.
It’s sure to be a productive trip, with opportunities to explore new technologies, trends and strategies, and to let loose a little with your peers and colleagues. As the saying goes; what happens in Vegas, stays in Vegas. Well, except for all the great things you’ll learn and the connections you’ll make while you are there. See you at the event!
To get more information and register for the Modern Service Experience event, click here.