Wednesday Oct 22, 2014

CPQ Technology + Best-in-Class Processes = Sales Superiority

Our blog journey thus far has showcased the superior performance and customer satisfaction supported by configure / price / quote users within Aberdeen’s research.  Let’s seal the deal with specific competencies you need to adopt when implementing your own CPQ platform.  Remember, this isn’t the author compelling you to make change: Best-in-Class performers – the top 20% achievers around reps achieving quota, revenue growth and lead conversion improvements – among your peers, contemporaries, and competitors, are calling out the best practices.

[Read More]

Tuesday Sep 23, 2014

Disrupt or Be Disrupted—Digitally Speaking

Just when we thought we had a firm grasp on customer experience and were well on our way to getting it right, a new movement is grabbing our collective attention.[Read More]

Wednesday Sep 03, 2014

Oracle Commerce is Open for Business at OpenWorld 2014

There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented by leading customers and implementation partners, as well as product management and consulting services.

Commerce @ CX Central—Moscone West, Floor 2
We know how important it is for attendees to  connect with Oracle product experts, implementation partners, and customers with similar interests and challenges. Therefore, all Oracle Commerce sessions will be consolidated on the second floor of Moscone West. Commerce @ CX Central will be the headquarters of all things Commerce at OpenWorld.

Commerce Kick-Off and General Session

  • “Commerce at Oracle: Commerce + CPQ Cloud Vision and Strategy,”  Tuesday at  10:15 a.m. and 12 noon, Moscone West, Room 3003 [TGS8714]
  • “The Future of Oracle Commerce: Roadmap and Release Update,” Tuesday at 4:15 p.m. and 5:30 p.m., Moscone West, Room 3003 [CON7518]

[Read More]

Tuesday Mar 11, 2014

B2B Leaders Weather the Storm for Oracle B2B Commerce Summit

Guest Post by Justin King, B2B Commerce Evangelist 

Despite the approach of (yet another) winter storm on the East Coast, and freezing temperatures in the Chicago area, Oracle hosted theB2B Commerce Summit at the Chicago Fairmont Millennial Park on February 13. Joined by more than 150 attendees—most of whom hold Director-level titles at B2B organizations—the event focused on how B2B professionals can better use eCommerce to engage their customers.

With the Summit theme, "The Balance between Customer Experience and Complexity," the conference content centered around providing exceptional customer experiences amidst complex commerce requirements. Although B2B companies have complex customers, products, internal processes and internal systems, delivering unique and engaging customer experience is of utmost importance—and continues to be a critical competitive differentiator. Some key themes at the event included: 

[Read More]

Monday Feb 03, 2014

4 Takeaways on Modern Customer Service from CloudWorld

Oracle held CloudWorld last week in San Francisco. While there were many ideas and themes being discussed in the Customer Service track, several stood out as key differentiators for any company interested in delighting customers.[Read More]

Monday Nov 25, 2013

Leveraging Customer Facing Communities

Alongside Facebook and Twitter, communities are becoming a valuable alternative for customers to find answers to their support queries. Businesses need to ensure that posts on these sites are accurate and consistent with information available through other contact center channels. [Read More]

Tuesday Nov 19, 2013

Welcome to the Era of Customer Experience

Many years back, Oracle started on a journey to provide the best Customer Experience (CX) solutions in the industry. While this vision was extraordinary, the reality amongst our customer base was even more complex. [Read More]

Friday Nov 08, 2013

Oracle RightNow Cloud Service Roadmap Webinar Wednesday, November 13, 9 am PST

Come hear Christopher Patterson present on the Vision and Roadmap for Oracle RightNow Cloud Service, Wednesday, November 13, 9 AM PST / 12 PM EST

To register: http://bit.ly/HNO3bt

Thursday Oct 17, 2013

Driving Growth through Smarter Selling

With the proliferation of social media and mobile technologies, the world of selling and buying has drastically changed, as buyers now have access to more information than they did in the past. In fact, studies have shown that buyers complete 60 percent of the buying process before they even engage with a salesperson. The old models of selling no longer work effectively; and the new way of selling is driven by customer insights. To succeed, sales need to be proactive, not reactive. They need to engage with the customer early, sometimes even before the customer’s needs are fully understood. In fact, the best sales reps prescribe a solution that the customer doesn't even know they need, often by leveraging social media to listen, engage and collaborate with peers. And they fully tap into the power of analytics and data to drive results.

 Let’s look at some stats regarding challenges facing sales today. According to recent studies, sales reps spend 78 percent of their time doing administrative things -- such as planning, searching for information, data entry -- and only 22 percent of the time actually selling. Furthermore, 40 percent of B2B sales reps miss their quota, and only 3 percent of companies can say with confidence that their forecasts are “always accurate.”

How do you drive growth in this modern day and age? It's not just getting your sales teams to work harder; it's helping them work smarter and providing them with a solution they want to use, on the device(s) they already know, giving them critical insights and tools to be more productive, increase win rates, and close deals faster.

Oracle Sales Cloud was designed to do exactly that. It enables smarter selling that allows reps to sell more, managers to know more, and companies to grow more.  Let’s face it—if all CRM solutions worked well, sales executives wouldn’t be having the same headaches as they had in the past.

Join Oracle’s Thomas Kurian and Doug Clemmans on Tuesday, October 22 as they explain:

• How today’s sales processes have rendered many CRM systems obsolete

• The secrets to smarter selling, leveraging mobile, social, and big data

• How Oracle Sales Cloud enables smarter selling—as proven by Oracle and its customers

Take the first step down the path toward smarter selling. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.

Wednesday Oct 16, 2013

The Evolution of an Era: Customer Experience in Retail

Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction?

The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere.

The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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