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The latest in customer experience strategy, technology, and innovation.

Can Chatbots Charm Customers - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


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Industry News:

Why 3D Product Image Technology Is The Future Of E-Commerce – Kosta Popov, Total Retail, 4.18.19

  • With 3D imaging, a retailer can provide consumers with a graphical 3D product representation that is also interactive.

Can Chatbots Charm Customers? – Dan O’Shea, Retail Dive, 4.17.19

  • Although there is great potential for chatbots, the lack of customer acceptance and comfort with the technology prevents it from playing a greater role in retail.

The Opportunities Automation And AI Create For Humans In Customer Service – Paul Selby, CustomerThink, 4.16.19

  • Continued growth in AI and automation allows for quicker customer service, although complex problems requiring empathy still fall to human service providers.

Are You Desigining CX For Marketing Or For Your Customers? – James Gilbert, Forbes, 4.12.19

  • To align marketing and customer experience efforts, teams should focus their attention on technology, omnichannel and, ultimately, the customer.

Walmart Acquires Ad-Tech Startup Polymorph To Capture More Brand Dollars – Chantal Tode, Marketing Dive, 4.12.19

  • Walmart’s acquisition of Polymorph allows brands selling through Walmart to streamline the process for targeting audience sergments based on behavior.

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