Rick Shimko
Product Marketing Director
Rick Shimko is Product Marketing Director for Oracle Fusion Service and Oracle Field Service. He rejoined Oracle in November 2020 having previously worked for the company after the acquisition of TOA Technologies (now Oracle Field Service). Prior to the acquisition, he led the global marketing operations and demand generation team for TOA, building a strong knowledge and appreciation of the role service plays and the technology ecosystem that supports it. Rick resides in Cleveland, OH and has nearly two decades experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.
Recent Blogs
Key Trends and Insights from the Gartner® Magic Quadrant™ for the CRM Contact Engagement Center
The latest Gartner Magic Quadrant for CRM Contact Engagement Centers dives into the evolving demands of the customer service landscape and evaluates the solutions available to meet them. Read the blog to learn more and to download the full report.
Infographic: Adopting AI & Automation in the Service Lifecycle
The service function is on the cusp of a transformative wave driven by artificial intelligence (AI) and automation technologies. This infographic contains service leaders' shared insights, best practices, and strategic questions surrounding the impact of these emerging technologies on people, processes, and technology within the service lifecycle.
Generative AI is changing Customer Experience (CX) for good (and for the better)
The "AI moment" of 2023 marks the start of a new era for customer experience. Generative AI is reshaping CX, offering an exciting vision of the future. Marketers, sales professionals, and service agents can now focus on what truly matters. Read the blog and watch the replay of our recent webinar to prepare to harness the power of Generative AI for a brighter CX future!
CloudWorld 2023 Preview: Embrace the Future of Service with AI-Powered Automation
At CloudWorld, we're going to show how Oracle Fusion Service is revolutionizing self-service, agent-assisted, and field service workflows through AI-powered automation. Read on for more, including links to curated agendas for service leaders.
Explore the Future of Customer Experience at CloudWorld 2023
At Oracle CloudWorld in Las Vegas, September 18–21, 2023, the Sales, Service, and Marketing track will discuss the strategies and technologies leaders are implementing now to support growth for the next five to ten years. Read on to learn more about the five sessions you can't miss at the conference.