Learn how to right-size your test plan for Oracle Service Cloud upgrades.
Hear how Jen King from Oracle Consulting Services found inspiration and insight for her job in an unexpected home project.
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the way they interact with their customers. Service organizations are in a unique position to leverage this shift to power more positive and personal interactions with their customers. In 2015, Forrester Research found that web and mobile self-service interactions exceeded interactions...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations, analyst sessions, and customer panels. During this high-energy event we also had the opportunity to answer a burning customer question: Where is all of our technology headed? Here’s how we answered and outlined how the Oracle Service Cloud team will continue to help drive the evolution of...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations,...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messaging services, and mobile...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messaging services, and mobile technology. Our adoption of these technologies has resulted in a consumer-driven transformation in the way businesses engage with consumers. As each technology emerges, businesses have quickly moved to support the demand for new communication channels across their self-service and assisted-service engagement offerings. The...
By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messaging services, and mobile technology. Our adoption of these...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today,...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone users comprising 73% of the global population. Mobile devices now have an impact on just about every part of our daily lives – from communication and social interaction to mobile commerce. To say that mobile is a trend is an understatement. The rise of mobile is fundamentally...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of connected devices in our homes, at work and on the street. The IoT is changing our lives. This is exciting of course, but for many service professionals the question of how to actually start leveraging the IoT is not that easy. Yes, we know there is a lot of devices that are connected – more every second - but how...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of connected devices in our homes, at...
Meet 2016 Oracle Service Cloud Community-All Star Pramod Vasudeva Murthy and all the places Oracle Service Cloud has taken him in his career!
Meet 2016 Oracle Service Cloud Community All-Star Scott Harwell and his journey and advice around Oracle Service Cloud.
