Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we often hear they want to: Deliver service experiences that differentiate their business Uncover ways to drive significant cost savings for their organization Transition perceptions of service from a back office function to a competitive advantage Understand how to address the needs of the empowered consumer – from baby...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we often hear they want to: Deliver...
Get to know 2016 Oracle Service Cloud Community All-Star Nisar Ahmed from Nebulogic Technologies.
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and industry leaders elevating customer experience in their organizations. Let’s start with the important stuff! Favorite Travel Spot: Turkey, sailing the Aegean Sea Outside of Mazda, you can find me: Being an Uber Mom or paddle boarding at the beach Super passionate about: Art...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices are all around us and allow us to track health stats or manage home energy usage for efficiency. Vehicles can now alert us of potential problems and household items notify us of upcoming maintenance needed. The list of possibilities goes on and on. In fact, analysts estimate...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting,...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven insights from connected “things” into customer service processes brands can make IoT data actionable. To help brands quickly and efficiently leverage insights from IoT, Oracle has introduced a new packaged integration between Oracle Service Cloud and Oracle IoT Cloud. The new IoT...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent study by JD Power estimates that 67% of consumers turn to a company’s social media site for customer service. That’s a pretty significant amount of consumers! With social media taking over as the preferred channel for customer service, businesses need an easy and effective way to listen to and join the conversations...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent study by JD Power estimates that 67%...
How are you handling out-of-the-office responses from agents in your contact center? Learn about the 'Out of the Office Accelerator' available in Oracle Service...
How are you handling out-of-the-office responses from agents in your contact center? Learn about the 'Out of the Office Accelerator' available in Oracle Service Cloud.
Learn how to right-size your test plan for Oracle Service Cloud upgrades.
Hear how Jen King from Oracle Consulting Services found inspiration and insight for her job in an unexpected home project.
