For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional...
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional customer experiences. But getting there doesn’t happen overnight, regardless of the organization’s size. It requires a strong leadership, opportunity, resources, and above all a strong foundation to tackle day-to-day realities. While all organizations are different, we’ve noticed that small and medium-sized businesses...
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional customer experiences. But getting there...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that field service management software can bring to their businesses. If your organization is still using spreadsheets and whiteboards to manage its field operations, then you can probably imagine how a comprehensive and automated field service solution could increase efficiency—and you’d be right! Benefits range from...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that field service management software can...
Meet 2016 Oracle Service Cloud Community All-Star Ryan Mottice fro Eventus Group.
By Josh Bowcott, Product Manager, Oracle Service Cloud As we look at the “Internet of Things” (IoT), we see there is a very large spectrum of capabilities that...
By Josh Bowcott, Product Manager, Oracle Service Cloud As we look at the “Internet of Things” (IoT), we see there is a very large spectrum of capabilities that can be leveraged through the insights gleaned from connected devices. For instance, by gaining insights into the customer and the problem they are facing, companies can use data captured from connected devices to improve self and assisted service. But how do companies tackle this and how does IoT data help? I...
By Josh Bowcott, Product Manager, Oracle Service Cloud As we look at the “Internet of Things” (IoT), we see there is a very large spectrum of capabilities that can be leveraged through the...
Yes folks, it’s that time of the year again. Time for magic. Time to look at our crystal balls again. Time to make predictions. Here we go! Let’s first look...
Yes folks, it’s that time of the year again. Time for magic. Time to look at our crystal balls again. Time to make predictions. Here we go! Let’s first look back a little. Last year I talked about Messenger Platforms (part 1 and part 2). Messenger platforms have really taken off and are replacing social channels, apps, engagement channels, and websites with their platform. Facebook announced their Chatbot platform. WeChat is continuing their streak with ridiculously high...
Yes folks, it’s that time of the year again. Time for magic. Time to look at our crystal balls again. Time to make predictions. Here we go! Let’s first look back a little. Last year I talked about...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we often hear they want to: Deliver service experiences that differentiate their business Uncover ways to drive significant cost savings for their organization Transition perceptions of service from a back office function to a competitive advantage Understand how to address the needs of the empowered consumer – from baby...
Throughout the year, the Oracle Service Cloud team collaborates closely with service leaders at top global brands. Through our work with these executives, we often hear they want to: Deliver...
Get to know 2016 Oracle Service Cloud Community All-Star Nisar Ahmed from Nebulogic Technologies.
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and industry leaders elevating customer experience in their organizations. Let’s start with the important stuff! Favorite Travel Spot: Turkey, sailing the Aegean Sea Outside of Mazda, you can find me: Being an Uber Mom or paddle boarding at the beach Super passionate about: Art...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices are all around us and allow us to track health stats or manage home energy usage for efficiency. Vehicles can now alert us of potential problems and household items notify us of upcoming maintenance needed. The list of possibilities goes on and on. In fact, analysts estimate...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices...
