Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of...
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of highly-qualified, nominated customers. It was a difficult job for the selection committees to choose from so many fabulous Service Cloud stories. Winners will be announced at the Oracle Service Cloud invitation-only Awards Gala, sponsored in part by our great partner, OpenMethods, and held Wednesday evening at the Modern Service...
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of highly-qualified, nominated customers. It was a...
Meet 2016 Oracle Service Cloud Community All-Star Darsen Prasad from Speridian Technologies.
The Age of CX “Customer experience” (CX) is the most common word in the world of CRM software. In short, the idea of customer experience focuses on the consumer...
The Age of CX “Customer experience” (CX) is the most common word in the world of CRM software. In short, the idea of customer experience focuses on the consumer journey–a cycle that includes not only the purchasing phase, but the owning phase as well. Along this never-ending cycle are touch points where savvy brands can influence their customers. But not all touch points are getting the attention that they deserve. Enter CX software vendors into the consumer journey. At...
The Age of CX “Customer experience” (CX) is the most common word in the world of CRM software. In short, the idea of customer experience focuses on the consumer journey–a cycle that includes not only...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have discussed what it means to realize value with the IoT Enabled Time to Value process. We also...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have discussed what it means to realize value with the IoT Enabled Time to Value process. We also discussed how Self-Serve Registration and Increased Visibility gives insight into your customer. But how do you turn this into cost savings and customer retention? The data coming from your connected devices, when harnessed properly, will allow you to grow revenue, reduce cost and provide customers with a great experience!...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have discussed what it means to realize value with the IoT Enabled Time to Value process. We also discussed how Self-Serve Registration...
Get to know 2016 Oracle Service Cloud Community All-Star Narendra Muttineni from Tata Consultancy Services.
Meet 2016 Oracle Service Cloud Community All-Star Carl Elliott from Helix Solutions.
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional...
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional customer experiences. But getting there doesn’t happen overnight, regardless of the organization’s size. It requires a strong leadership, opportunity, resources, and above all a strong foundation to tackle day-to-day realities. While all organizations are different, we’ve noticed that small and medium-sized businesses...
For over two decades Oracle Service Cloud has been helping organizations–ranging from small start-ups to the world’s most admired brands–offer exceptional customer experiences. But getting there...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that field service management software can bring to their businesses. If your organization is still using spreadsheets and whiteboards to manage its field operations, then you can probably imagine how a comprehensive and automated field service solution could increase efficiency—and you’d be right! Benefits range from...
By Christine Randle, Senior Manager, Analyst Relations Over the past several years, smart service organizations have come to realize the significant value that field service management software can...
Meet 2016 Oracle Service Cloud Community All-Star Ryan Mottice fro Eventus Group.
