Starting Your Migration to the Agent Browser UI
Take a look at the 5 reasons why you should start using or at least testing the Agent Browser UI. In addition, early adoption can help you to learn the new concept and UI and inspire your team and agents to keep pushing the envelope on what's possible.
Your organization can take a phased approach strategy by starting with agents who are ready to go. Here are a few insights from my experience working with customers and partners on how to get started with the Agent Browser UI.
If you are using most of Oracle Service Cloud standard features, so what you are waiting for?
Okay, but how do you know which agent is ready to begin though?
Agents are associated with different profile, and profile includes the features they are allowed to use to perform their activities. With that said, you need to find which profile does not include any significant feature gap at this moment.
In order to help you, we have released a Browser UI Readiness Assessment Tool to provide detailed insight into the current readiness of your Oracle Service Cloud site to adopt the Browser User Interface. As a result, this tool will tell you:
You might be ready for the Agent Browser UI, or you might be found a few gaps that can be easily worked around. The only way to answer this question is enabling Agent Browser UI and testing it; however, this report will give you a macro view where to start. Plus, there is a compiled list of tips you should consider in this journey.
To find this tool, log into the Oracle Service Cloud Support site, go to "My Site Tools," and look under 'Additional Tools' on the left-side-hand to find Browser UI Readiness Assessment Tools under Additional Tool.
Step 1. Log into the Oracle Service Cloud Support site. Go to My Site Tools and pick 'Browser UI Readiness Assessment Tools' under Additional Tools.
Step 2. Select Your Site > Click in Next
Step 3. Report Results
We hope this helps your migration, and I am looking forward to seeing what you think of the Agent Browser UI.
Your questions are welcome. And if you have started to use the Browser UI, please leave your comment with your insights and experience to inspire other partners and customer to join us in Browser UI.