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Announcing our 2017 Community All-Stars

Danette Beal
CX Service Strategist

It has been six years since I first started working with Oracle Service Cloud and as I reflect back, I can't help but think of the reasons why I love doing what I do. It comes down to two words, customer experience. I have built my career on helping people around me achieve their goals and the results can have a rippling effect. As Oracle Service Cloud administrators and developers, each of us helps deliver more meaningful moments to customers all over the world by building a more robust and efficient system. These moments transcend into thousands of customer experiences over several channels. The realization that I could impact not one but sometimes thousands of people was intoxicating and it's why I love doing what I do. My actions alone do not achieve
greatness, it takes a village, or in this case, a community.

Every day hundreds of users click onto the community either by searching or posting their questions. Some of these questions are mission critical whereas other might be asking for best practices or helpful hints. Regardless of the question, the community is an environment that fosters open discussion, collaboration and a place to gain knowledge. While Oracle employees do play a role, the community's helpful answers usually derive from customers and consultants who work with the Oracle Service Cloud. These contributors share their hard-earned expertise, solutions, and advice with others on a volunteer basis, which brings me to our 2017 Oracle Service Cloud Community All-Stars.

Combined, these 11 All-Stars impact hundreds if not thousands of Oracle Service Cloud users on an annual basis by sharing knowledge, expertise and sometimes even a virtual shoulder to cry on. In speaking to each, one common goal is apparent which is to help continue the success of the Oracle Service Cloud and deliver exemplary customer experiences. The impact of these All-Stars far surpasses anything I have done to help and because of this, I am humbled by their presence.

Introducing our 2017 Community All-Stars:

Third Year Qualifiers:

Anuj Behl, AmberLeaf  

Bastiaan van der KooijCX Builders 

Second Year Qualifiers:

Barrilito van DijkKPN 

Carl ElliottHelix Business Solutions 

Dietrik SijmKPN 

Narendra MuttineniTata Consulting Services

Pramod MurthyCRMIT 

Ryan MotticeEventus Solutions Group 

First Year Qualifiers:

Luis MeloCapventis                                                

Rajan DavisQ-See

Sebastiaan DraaismaCGI Sweden













Above: Community All-Stars Appreciation Event at Modern Service Experience 2017

To become a Community All-Star, a member must demonstrate both expertise and a willingness
to roll up ones sleeves and be a leader within the Oracle Service Cloud community. These members not only engage frequently, but also have a consistent track record of delivering quality responses. In other words, All-Star members know their stuff and are willing to share knowledge with their peers.

This year, we have identified new ways for an All-Star to qualify such as developing recipes for the Analytics Cookbook as Bastiaan, Dietrik and Carl have done or by being a strong Oracle Service Cloud advocate by sharing experiences through blog posts and social media as well as having a strong community presence such as Luis (aka Doctor CX). Although the ways an All-Star contributes may be varied, the impact each has on the larger Service Cloud user base is great. If you believe you have what it takes to be included amongst the best of the best, reach out to me for more info!

Please join me in thanking these All-Stars for volunteering their time, sharing their knowledge and allowing each of us to have a better community and more importantly, a better Service Cloud experience. 


Join the discussion

Comments ( 34 )
  • JessicaB Wednesday, May 10, 2017

    A very well deserved honor for this group!

  • Ajay John Wednesday, May 10, 2017

    Thanks for all you guys do and share with the community

  • Tasha Sylvester Wednesday, May 10, 2017

    Awesome group of people!!!

  • eleep Wednesday, May 10, 2017

    Thank you, thank you for all of your many and varied contributions! Getting to know,
    working with and learning from you is one of the best parts of our jobs! We have come a long ways since we started the Community back at
    RightNow or started to reinvigorate the Community back a few years ago, and you have
    been an integral part of that journey. And we're excited to work with and for you
    to continue making the Community a more robust, vibrant ecosystem to gain information,
    help and inspiration about delivering better customer experiences with Oracle Service


  • Darsen Prasad Wednesday, May 10, 2017

    Great work guys..!! smiley

  • Keri Wednesday, May 10, 2017

    BRAVO! Hats off to you! I was so glad to meet some of you at MSE!

  • Luis Melo Wednesday, May 10, 2017

    It is an honour to be named "All Star" alongside this outstanding group of fellow
    specialists and advocates. Thank you all for this. The community managers, Erica and
    Danette, the Oracle team, and all those who come to this community and participate.

  • Sebastiaan Wednesday, May 10, 2017

    Thank you all!

    It feels rewarding to be able to contribute and help others and I think we can all
    feel very proud and rewarded with this accomplishment.

    Congrats to my fellow experts! :-)

  • Colin Campbell Thursday, May 11, 2017

    Congratulations everyone! Being an All Star is a true accolade!

  • Barrilito van Dijk Thursday, May 11, 2017

    Congratulations everyone and great to be part of this all. Good to be among such great
    advocates of Oracle Service Cloud!


  • Robert Pozderec Thursday, May 11, 2017

    Well deserved!

  • Mohana Gopal Thursday, May 11, 2017

    Congrats all..

  • Terri M Thursday, May 11, 2017

    WooHoo! Way to go!!! :)

  • Kurt Helfrich Thursday, May 11, 2017

    Congratulations! Thanks for all you do to contribute to the community.

  • Ammar Aldaffaie Thursday, May 11, 2017

    Great work thank you so much

  • Lauren Thursday, May 11, 2017

    I'm grateful to have such an expansive pool of experts to turn to for suggestions
    and support. Thanks, everyone!

  • Carla Costa Thursday, May 11, 2017


  • Bryan Arndorfer Thursday, May 11, 2017

    Keep up the posts!

  • Rasheed Ahamed Thursday, May 11, 2017

    Thanks a lot everyone for your contribution in the community which helped us sharpen
    our skills in OSvC.

  • CorineMc Friday, May 12, 2017

    I have had the pleasure of working with (through the Community Forum) many who were
    chosen to be Oracle's Community All-Stars. There cannot be enough "thank you's"!

    A special shout-out to Bastiaan van der Kooij who seems to always have the right answer
    for my analytics questions! Thank you for taking the time to help the rest of us
    learn more! yesyes

  • Jess Campbell Friday, May 12, 2017
  • Dean Lohiser Friday, May 12, 2017

    Congrats all! Well deserved.

  • Bastiaan van der Kooij Friday, May 12, 2017

    Great to see this! I was such a great pleasure to be at MSE and meet some actual people
    you've been talking to on the forums. I had the honor to hold Barrilitio's avator
    in the picture, next time I'll just hold your beer, that goes for all the other all-stars
    (I am not always intentionally steeling beer, I just sometimes get a bit confused
    when mine is empty...)

  • JustRhianna Saturday, May 13, 2017

    It's good to see so many familiar faces. Congrats to all!

  • Mark Hensley Monday, May 15, 2017

    Thanks for your help and sharing!

  • Joram Betgen Monday, May 15, 2017

    Good job guys

  • Colby Ross Tuesday, May 16, 2017

    Awesome work everyone! Thanks for all the tips, tricks, and interesting perspectives.

  • Thiyagarajan Sundaram Wednesday, May 17, 2017

    This is excellent guys, congrats to all of you

  • Simon Kilgarriff Wednesday, May 17, 2017

    Great work all stars and great to see you recognised! Congratulations.

  • Brione Roberds Thursday, May 18, 2017

    Thank you for making contributions and congratulations!

  • Sara Knetzger Friday, May 19, 2017

    Congratulations to you all and thank you so very very much for all of your assistance!!!!yes

  • Danielle Brackett Wednesday, May 24, 2017

    I'm a little late to the game here but thanks regardless! You all go above and beyond
    to help others, which is truly admirable.

  • Kristi A. Karels Thursday, May 25, 2017

    Kudos to y'all who have pitched in with responses to my inquiries! Thank you!

  • CherylK Friday, May 26, 2017

    Congrats and thanks for all of the time you take to share your knowledge!

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