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Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

Announcing Oracle Service Cloud 2018 Community All-Stars

Erica Anderson
Sr. Product Manager

It's an exciting time to be working in the customer experience space. You can map and create customer journeys that span systems and departments both online and offline, and generate unforgettable customer experiences and tangible results for your organization!

But if we're honest, it can be overwhelming time too. There are infinite possibilities on how solutions can be implemented, integrated and maintained. Best practices vary depending on your industry, company size, specifics of your implementation, etc. Customers' expectations are being shaped by the likes of Amazon and Google. And don't forget about the new privacy policy regulations, proliferation of channels, and the required technology framework upgrade.

When facing this evolution, stay proactive and make sure you have access to trustworthy information and help. While many valuable resources exist, it's impossible for curated materials to cover the infinite number of possibilities customer service practitioners, like you, encounter. That's where the "power of the Community" comes in! It provides a place to ask, learn, explore and collaborate with other like-minded people.

There is an elite group of individuals who truly embody the "power of the Community." These individuals are proven experts, leaders and stewards in the Oracle Service Cloud Community (both here on these forums and beyond). These individuals generously offer their knowledge to help others find success. These elite members are truly All-Stars.

It is my pleasure to introduce our 2018 Community All-Stars from all over the world:

I wanted to add a few special call-out's:

  • Last year, there were several inquiries into the lack of females in the All-Star line-up, so I have to make special mention of our first female All-Star Jessica Campbell!
    Congrats Jess, particularly from all the women in the Service Cloud ecosystem!
  • Four of this year's All-Stars, including Jessica Campbell, Pavol Procka, Richard Keevil
    and Zsolt Tolgyesi, are from customer organizations. This is a noteworthy accomplishment
    as our All-Star line-up has historically been dominated by partners.
  • Congrats to Hardik Gupta and Zsolt Tolgyesi whose Oracle Field Service Cloud expertise
    has helped jumpstart the Field Service forum.
  • Finally, we'd like to give special call-out to Simon Kilgarriff who qualified as an Oracle Service Cloud 2018 Community All-Star but recently joined
    Oracle as a CX Consultant. Of course, we're not surprised Simon had this opportunity,
    and we're excited to work with him on the Oracle team! smiley

To become a Community All-Star, a member must demonstrate both expertise and a willingness to roll up his or her sleeves and be a leader within the Oracle Service Cloud Community. These members not only engage frequently, but also have a consistent track record of delivering quality responses. In other words, All-Star members know their stuff are willing to share knowledge with their peers.

This may take the form of consistently answering forum questions as well as contributing helpful content such as report recipes to the Analytics Cookbook, sample code, blog posts (such as Luis with his Doctor CX blog), etc. All-Stars contribute in varied ways, but each person's impact has a bigger ripple impact in the larger Service Cloud ecosystem. If you believe you have what it takes to be included among the best of the best, reach out to me for more info!

Join me in thanking these All-Stars for giving generously of their time, knowledge and expertise to help everyone here be more successful at their job, using Oracle Service Cloud, and creating better customer experiences across the world.

Join the discussion

Comments ( 23 )
  • JessicaB Thursday, May 3, 2018

    This is an AWESOME group! We are lucky to have you all :)

  • Luuk Thursday, May 3, 2018

    Congratulations to all my fellow All-Stars!

  • Edson Junior Friday, May 4, 2018

    Community, well done!! Congrats to All-Stars!! smiley

  • Jess Campbell Friday, May 4, 2018

    Thank you Erica and the Oracle Service Cloud Team! I am humbled to be part of this
    group of all-stars and grateful to everyone who participates in the communities to
    make them better.

  • Dev Aditya Saturday, May 5, 2018

    Many Congratulation to all '2018- All Stars' !!!

  • Luis Melo Tuesday, May 8, 2018

    Hi all,

    I'm delighted to be an All-Star for the second year running... and humbled to be part
    of a group of fantastic people and specialists.

    I also wanted to second Erica on congratulating Jessica who has definitely been a
    star and key person in the OSvC community.

    Congratulations all!

  • Maria Tuesday, May 8, 2018

    Congrats to All-Stars!! yesyes

  • Pramod Vasudeva Murthy Wednesday, May 9, 2018

    Thank you Oracle and Team Erica for recognizing and honoring our contributions. Glad
    to share the same space with such esteemed folks angel

    ~VIP

  • Adam Yavner Thursday, May 10, 2018

    Congratulations all-stars!! the OSvC community couldn't do it without you!!

  • Michael Locurcio Thursday, May 10, 2018

    Thanks for your participation in making the community great!

  • Paulo Roberto Souza Thursday, May 10, 2018

    Congratulations "2018 All-Stars"!! Thank you for extremely competence!!

  • ChrisB Thursday, May 10, 2018

    Congratulations All-Stars!! Thank you so much for your dedication and support.

  • Ivan Abaitey Friday, May 11, 2018

    Thank you guys. Had it not been because of your great work some of us would not have
    been able to get this far. Congratulations.!!!!!

  • CorineMc Friday, May 11, 2018

    Thank you to everyone on the list! We would all still be floundering without you!
    I would like to give a big THANK YOU to Bastiaan van der Kooij - you have helped me
    with reports on MANY an occasion by answering my questions or posting answers on others.THANK YOU!!!!!!

  • Anuj Behl Friday, May 11, 2018

    Congratulations to All-Stars !! and Thank you to all members for making this community
    what it is today.

  • Robert Pozderec Monday, May 14, 2018

    Congratulations and thank you everyone for making this community what it is today.

  • Ammar Aldaffaie Wednesday, May 23, 2018

    Congratulations! WOW this is an amazing group and you all helped me at some point
    by a post or an answer. I want to say thank you to All-Stars for what you do!!!

  • Matt Sumner Friday, May 25, 2018

    Great job! Congratulations everyone!

  • Andrew Wooster Monday, June 4, 2018

    Congrats!

  • Dietrik Thursday, June 21, 2018

    Congratz Allstars ! Lets make this community grow bigger every year!.

  • Lauren Friday, July 6, 2018

    It's great to have so many wonderful CX heroes leading the charge and helping to share
    their wisdom and best practices.

  • Dawn M. Smith Thursday, July 12, 2018

    Great job everyone, much appreciated!

  • Davon Mccormick Tuesday, July 17, 2018

    Congratulations All-Stars! Our community is an amazing resource tool for us all, thank
    you for your contributions!

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