It's an exciting time to be working in the customer experience space. You can map and create customer journeys that span systems and departments both online and offline, and generate unforgettable customer experiences and tangible results for your organization!
When facing this evolution, stay proactive and make sure you have access to trustworthy information and help. While many valuable resources exist, it's impossible for curated materials to cover the infinite number of possibilities customer service practitioners, like you, encounter. That's where the "power of the Community" comes in! It provides a place to ask, learn, explore and collaborate with other like-minded people.
There is an elite group of individuals who truly embody the "power of the Community." These individuals are proven experts, leaders and stewards in the Oracle Service Cloud Community (both here on these forums and beyond). These individuals generously offer their knowledge to help others find success. These elite members are truly All-Stars.
It is my pleasure to introduce our 2018 Community All-Stars from all over the world:
I wanted to add a few special call-out's:
To become a Community All-Star, a member must demonstrate both expertise and a willingness to roll up his or her sleeves and be a leader within the Oracle Service Cloud Community. These members not only engage frequently, but also have a consistent track record of delivering quality responses. In other words, All-Star members know their stuff are willing to share knowledge with their peers.
This may take the form of consistently answering forum questions as well as contributing helpful content such as report recipes to the Analytics Cookbook, sample code, blog posts (such as Luis with his Doctor CX blog), etc. All-Stars contribute in varied ways, but each person's impact has a bigger ripple impact in the larger Service Cloud ecosystem. If you believe you have what it takes to be included among the best of the best, reach out to me for more info!
Join me in thanking these All-Stars for giving generously of their time, knowledge and expertise to help everyone here be more successful at their job, using Oracle Service Cloud, and creating better customer experiences across the world.