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AI isn't Replacing CX Professionals - it's Making Them Better - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • With more people spending more time online, it’s critical to read signals, identify #custneeds, engage properly at the moment-of-need via the right channel: http://ora.cl/vQ6GL #CX
  • #CXlearning: 10 ways to improve your #SEO via @SmarterCX http://oracl.info/REum50yV5s4
  • Why #AI and automation matter in the #experienceeconomy? Here is the #webcast featuring Forrester research: http://ora.cl/ZC1Vz
  • What is the secret to #custengagement in #marketing? http://oracl.info/6qXT50yV6oL @reinventingerin
  • Here are some important how-to #videos for #service professionals: http://ora.cl/XL5Bg #OSvC #custserv


Industry News:

AI Isn't Replacing CX Professionals - It's Making Them Better – Forbes, 3.20.20

  • AI isn’t replacing contact center agents - it’s helping them step up to be the best they can be and deliver more value than ever. The key is in implementing AI to be on their side.

4 CX lessons – Use data & science to make better decisions  - Customerthink, 3.19.20

  • When we have the right data and use our science-based methods effectively, we are amazing at worming our way out of difficult predicaments. 

CX is as important as product or price, says new report – Clickz, 3.23.20

  • A new report from Forbes Insight and Arm Treasure Data finds that customer experience is not just important to a brand’s business – it is a brand’s business.

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