By Charles Knapp on Oct 11, 2012
and by Suzy Meriwether
The Customer Service Leader is under greater pressure today than ever before. With rapid adoption of new communication technologies and devices by customers, customer expectations are on the rise and social media provides a venue to share their experiences.
To respond to these industry change drivers, Customer Service Leaders need to deliver a superior customer experience, achieve operational excellence, and transform their service organization.
Oracle is hosting a series of evening seminars to discuss these drivers and how to improve efficiency within the service organization while treating every interaction as an opportunity to deliver superior customer experiences and increase revenue throughout the entire customer lifecycle.
• Miami – November 7th @ Marlins Park – Call to register: 1-800-820-5592 x 10996
• Dallas – November 8th @ Cowboys Stadium – Call to register: 1-800-820-5592 x 11016
• Philadelphia – November 13th @ Rodin Museum – Call to register: 1-800-820-5592 x 11013
Be sure to mention you heard about this event from the Oracle CX Blog. I hope to see you there.