Wednesday Nov 28, 2012
Tuesday Nov 20, 2012
By Charles Knapp on Nov 20, 2012
With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences?
Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we discuss marketing strategies that will help your customers have better experiences with your brand. You'll learn effective strategies for harnessing the power of "big data" to know more and understand your customers better, empowering customers and employees to make every interaction easy and rewarding, and adapting the customer experience to connect and engage effectively with each customer.
Our speakers are Melissa Boxer, Vice President of Product Strategy, Oracle Cloud and CX Applications, who is a conference keynote speaker on integrated social marketing and loyalty analytics, and Dean Abbott, CEO of Abbott Analytics, who is a thought leader in commercial predictive analytics.
This learning opportunity takes place on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.
Friday Nov 16, 2012
By Chris Warner on Nov 16, 2012
It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies.
Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation.
Oracle certainly has its share of advanced technology. For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management. And it was some extremely super technology. At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’ One short sentence that amounts to a very tall order.
Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans.
So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. This is a KM superhero worth cheering for.[Read More]
Tuesday Nov 13, 2012
By Charles Knapp on Nov 13, 2012
Loyalty programs don't necessarily translate into loyal or profitable customers. What are market leaders doing to retain customers?
Webcast Alert: Live complimentary webcast, Creating a Holistic Loyalty Program That Sticks, on Thursday, 11/15 at 1:00-1:30 pm EST.
Southwest Airlines joins 1to1 Media to share insights on developing loyalty programs that are focused on customer needs and preferences. Hope to see you there!
Monday Nov 12, 2012
By Michael Hylton on Nov 12, 2012
We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce? It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience.
Ask yourself how well do you know your customer? Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience?
Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction. Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.
Wednesday Nov 07, 2012
Friday Nov 02, 2012
The place to get informed about customer experience and how it impacts your success.
SubscribeSubscribe to our RSS feed.
- Modern Field Service Improves Network Maintenance Work for Communications Providers (CSPs)
- Oracle Service Cloud May 2015 Release – Optimizing Integrations across the Oracle Portfolio by Stephen Fioretti
- Modern Service Experience Conference Highlights! by Stephen Fioretti
- Oracle Takeaways from Forrester Webcast: Customer Service Trends for 2015 by Christine Randle
- 3 Tips for Staying Centered in the Fast-Paced World of Technology
- Harnessing Tribal Knowledge for Smarter Field Services
- Improve Sales Effectiveness with Oracle Customer Experience Cloud: The Secret Sauce for Your Sales Team
- Overcome User Adoption to Drive Sales
- Rise of Machine-to-Machine (M2M) Communication in Field Service Management by Sarah Sheehan
- Modern Customer Experience Metrics by David Lanning