Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

4 Chatbot Success Metrics to Bolster CX - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • Check out this fun fact about #Elvis and register for #Oracle's biggest #CX event of the year #ModernCX 2019, March 19- 21! http://ora.cl/4jV5T
  • .@OracleCX Platform Helps @PanasonicUK Crush Europe’s Rugged Device Sector http://ora.cl/Fc1tT #CX #OracleCX
  • Develop your tomorrow, today! Join Oracle OpenWorld Dubai, 11-12 February! http://bit.ly/2EQm51O #OOWDXB #CX
  • Through partnering w/only @Oracle for all of its #CX needs, @Schenck_Process realizes the benefits of an integrated #CRM over multiple products http://ora.cl/Sc8VM
  • Learn how @OracleCX customer HOPE Lingerie uses @OracleCommerce to deliver engaging B2C and B2B #ecommerce experiences: http://ora.cl/gJ8to


Oracle CX in the News:

Oracle VP Des Cahill, On “Doing Work You Love And Leading By Example” – Jacob Rupp, Authority Magazine, 1.31.19

  • Des Cahill discusses his backstory, how he has overcome personal and professional challenges and his leadership style at Oracle.
  • Syndicated in Thrive Global

AR & VR: 4 Ways To Succeed In A New Reality – Austin Miller, Chief Marketer, 1.28.19

  • Austin Miller highlights how mixed realities, such as AR and VR, are taking a leading role in modern B2C and B2B marketing efforts.


Industry News:

4 Chatbot Success Metrics To Bolster CX – Scott Sachs, SearchCRM (TechTarget), 1.31.19

  • Key indicators for measuring chatbot success include customer satisfaction, completion rates, reuse rates and speech analytics feedback.

2019 Predictions for Retailers, Technology Innovation – Tony Rodriguez, Retail Customer Experience, 1.31.19

  • Retail technology in 2019 could place an emphasis on mobile checkout, conversation commerce, AI-powered insights and more dynamic, personalized in-store pricing.

InsideSales’ New Study: AI Is ‘Becoming A Way Of Life’ For Sales – Barry Levine, MarTech Today, 1.29.19

  • According to InsideSales, three-quarters of sales professionals in the US are using AI in their work, double the amount of AI-implementation as compared to the year before..

Virtual Reality For Retail, Marketing Could Hit $1.8B In 2022 – Dan O’Shea, Retail Dive, 1.28.19

  • Revenue related to VR technology is expected to increase by 3,000 percent over the next four years, generating as much as $1.8 billion for retail and marketing in 2022.

To Be Best Positioned For 2020, Brands Must Create Strategies In 2019 To Evolve Their Mar Tech – Cory Munchbach, AdExchanger, 1.25.19

  • As marketers continue to gain insights into the technologies that work best for their campaigns, they should discard of the technologies that are not leading to success.


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