Welcome to the Oracle CX Blog:
The latest in customer experience strategy, technology,
and innovation.

2016 Community All-Star Spotlight on Pramod V from CRMIT Solutions Pvt Ltd

Erica Anderson
Sr. Product Manager

Pramod V from CRMIT Solutions

I'm pleased to introduce our next featured Community All-Star Pramod Vasudeva Murthy from CRMIT Solutions Pvt. Ltd. You'll mostly find Pramod in the developer-focused forum boards where he regularly starts new conversations, helps other users on their questions, and proactive posts his code examples  (e.g. Updating Custom Field - PHP, Java, SOAP Request, and C#) and research (e.g. How does a SLA work actually?).

Pramod has also been very generous with helping us understand our target audiences better and identifying different ways we can improve the Community and broader site. He's even gathered feedback from his team at CRMIT Solutions to help answer questions for me! Here is a little bit more about Pramod V.

Company​:  Oracle Platinum Partner CRMIT Solutions Pvt Ltd​

How and when did you first learn about Oracle Service Cloud (RightNow)?

When I joined CRMIT, I was a part of training team. I had a passion to become a professor earlier, so being a trainer was along the same lines. Initially, I was a hard-core Java programmer (Java is my first love!!), and as I started educating people about Oracle Service Cloud, I gradually improved my knowledge on this product and finally moved from "novice" to "intermediate." I have trained many folks and educated participants across 7+ nations (it is hard to please everyone at a time), but I enjoyed every single bit of it.​

What is your role at CRMIT Technologies?

​I work as a Senior Software Consultant and also ​help others on enablement programs on this product.

How has Oracle Service Cloud helped you in your career?

​Service is an important aspect of CRM lifecycle. It's a way to win customers' confidence by offering what they want. As an Oracle Certified Trainer, I had to propagate the need for enhanced customer experience and best practices in the industry to attract customers towards our firm. Oracle Service Cloud has helped me achieve it and gain recognition over a period of time.

What aspect of your role do you enjoy the most?

​Obviously training and educating others is what I love the most. 

What is something that you're proud of in your time of using Oracle Service Cloud?

​My most memorable feat happened in my training role when I was taking a course on Oracle Service Cloud Analytics and Administration for audiences in China. It is very hard to emerge out as a winner in Oracle University training. It's particularly a daunting task for a trainer, because my role is training others on how to use Oracle Service Cloud, not actually working in the solution every day. Out of all these hurdles, I once scored 100/100 as my training feedback. This cheers me up when I am down and motivates me to do more.

What is your favorite part of Oracle Service Cloud?

​Analytics. If you ever want to understand a data model of a CRM system, play with reports first. It will cover up the basic understanding of table associations and key constraints.​

What's your favorite Oracle Service Cloud memory?

​I had been to Sydney, Australia a couple of times now, and I must say it is a wonderful, wonderful place to live, work and spend time. ​I had been there as an Oracle Service Cloud Specialist for more than three projects and the respect they give you for having deep domain knowledge is enormous!!! Thanks to Oracle Service Cloud!! smiley

What advice would you give to someone who is new to Oracle Service Cloud?

​My advice is simple. You are not going to achieve anything just by reading documentation. Even if you attend a training or jump directly into a project, you'll only get a little knowledge or have momentary learning.

First, you need to know what is your purpose of learning-is this a short term assignment or a domain you could establish yourself in for the near-term future and flourish? If it is clear to what you need, you will certainly follow right path and get what you want. I believe in the "I do, I learn" policy. As a matter of fact, all of my trainings are practical oriented. No PPTs allowed!!!

Why do you participate in the Oracle Service Cloud Community?

​Good question.​ During my learning period, I was gifted with many people around me who taught me the know-how's of the industry and nooks and corners of this product. Unfortunately, many of them don't work with me anymore and have moved to different streams. I would like to convey my gratitude to them by participating and helping others in Community. When it comes to knowledge, I have a strong believer that, "If you give more, you will get double what you have spent."

What are apps, software and tools (not including Service Cloud) that you can't live

  • Eclipse:  This is an editor used to develop and run Java Programs. I use this to develop Batch programs via Web Services.
  • IntelliJ:  This is a famous editor for developing Android solutions. I am new to this but slowly establishing myself and getting to know more.
  • Notepad++:  Common editor just like Notepad with extra features such as Syntax Highlighting, Code Assist etc. I use this to access Customer Portal Pages.
  • Cyberduck:  An open source WebDav client to access pages of Customer Portal hosted in Oracle Service Cloud.
  • Microsoft Visual Studio 2015:  An editor used for developing .NET solutions. I use them to develop customizations and integrations via Add-ins.

What is your favorite tool or technique for staying organized?

​​My technique for organizing is simple. Be it any project or work that is assigned to me, I first create a prototype in my mind. For example, assume that something has to be done using a custom widget (likely Javascript). I first try to achieve same with native Javascript (non-Oracle Service Cloud). By this way, I would be sure of what works and how it works and I basically ease into the way I design my logic.

What's your daily work space like?

​My daily workspace be like-a chair, a desk and a laptop.​ And many people waiting for my arrival! wink My bay of residence is often filled with "freshers," managers, subject matter experts, and product enthusiasts. And yes, it is quite crowded! Also, I am a religious man, I have few photos of Almighty around my desk.

What would you do (for a career) if you weren't doing this?

​I would have become a professor in applied sciences-maybe chemistry or geography. I love chemistry and geography a lot. Also, I thought of joining military earlier in my life.

What do you like to do on your days off?

​I am a tele-serial freak. I watch quite a lot of tele-serials and often follow them.​ My favorite till today is "Breaking Bad." I also do like playing shooting and racing games.

If you could take a vacation anywhere in the world, where you would go?

​I would choose three locations--Dan'e Gha in Belgium, Bahama Islands near USA and a long stride from Bondi beach to Watson's Bay, Sydney, Australia.

Thanks to Pramod for participating in our member spotlight and helping us get to know you better. And of course, thank you for contributing in so many varied ways to the Community. Your willingness to share your experience and expertise are much appreciated by your peers and the Oracle Service Cloud team.

Join the discussion

Comments ( 8 )
  • Scott Harwell Thursday, August 18, 2016

    Excellent write up, Pramod!

  • Barrilito van Dijk Thursday, August 18, 2016

    Hi Pramod,

    Nice to read some more about you professor! wink

    Thanks for the nice read and great to see you are part of the community.


  • Narendra Muttineni Friday, August 19, 2016

    Hi Pramod,

    Nice to read your background... My most admired fellow member smiley



  • Dietrik Friday, August 19, 2016

    Nice to know some more about you Pramod.

    Only your wish to go to Belgium seems a bit strange. I'd go a couple of miles up North.

    Regards, Dietrik

  • Pramod Vasudeva Murthy Friday, August 19, 2016

    Thanks all,

    I feel like we are the members of same family.


    It's just a wish laugh.

    - VIP

  • Varun Chandran Friday, August 19, 2016

    Way to go Pramod!! yesyesyes

    So happy and proud smiley

    Keep up the good work machi!



  • Anuj Behl Friday, August 19, 2016

    Great going Pramod. Congrats !!

  • Pramod Vasudeva Murthy Friday, August 19, 2016


    You were my guru and my mentor, you always helped me out when I reached out to you(during
    my learning days). This is an example of your good will and interest to educate others.

    Thank you very much!!!yes


    Thanks Anuj, I have heard from Varun quiet a few times that you are master in CP.
    Looking forward to meet you if you are in India.

    - VIP

Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.