I'm pleased to introduce our next featured Community All-Star Pramod Vasudeva Murthy from CRMIT Solutions Pvt. Ltd. You'll mostly find Pramod in the developer-focused forum boards where he regularly starts new conversations, helps other users on their questions, and proactive posts his code examples (e.g. Updating Custom Field - PHP, Java, SOAP Request, and C#) and research (e.g. How does a SLA work actually?).
Pramod has also been very generous with helping us understand our target audiences better and identifying different ways we can improve the Community and broader site. He's even gathered feedback from his team at CRMIT Solutions to help answer questions for me! Here is a little bit more about Pramod V.
Company: Oracle Platinum Partner CRMIT Solutions Pvt Ltd
How and when did you first learn about Oracle Service Cloud (RightNow)?
When I joined CRMIT, I was a part of training team. I had a passion to become a professor earlier, so being a trainer was along the same lines. Initially, I was a hard-core Java programmer (Java is my first love!!), and as I started educating people about Oracle Service Cloud, I gradually improved my knowledge on this product and finally moved from "novice" to "intermediate." I have trained many folks and educated participants across 7+ nations (it is hard to please everyone at a time), but I enjoyed every single bit of it.
What is your role at CRMIT Technologies?
I work as a Senior Software Consultant and also help others on enablement programs on this product.
How has Oracle Service Cloud helped you in your career?
Service is an important aspect of CRM lifecycle. It's a way to win customers' confidence by offering what they want. As an Oracle Certified Trainer, I had to propagate the need for enhanced customer experience and best practices in the industry to attract customers towards our firm. Oracle Service Cloud has helped me achieve it and gain recognition over a period of time.
What aspect of your role do you enjoy the most?
Obviously training and educating others is what I love the most.
What is something that you're proud of in your time of using Oracle Service Cloud?
My most memorable feat happened in my training role when I was taking a course on Oracle Service Cloud Analytics and Administration for audiences in China. It is very hard to emerge out as a winner in Oracle University training. It's particularly a daunting task for a trainer, because my role is training others on how to use Oracle Service Cloud, not actually working in the solution every day. Out of all these hurdles, I once scored 100/100 as my training feedback. This cheers me up when I am down and motivates me to do more.
What is your favorite part of Oracle Service Cloud?
Analytics. If you ever want to understand a data model of a CRM system, play with reports first. It will cover up the basic understanding of table associations and key constraints.
What's your favorite Oracle Service Cloud memory?
I had been to Sydney, Australia a couple of times now, and I must say it is a wonderful, wonderful place to live, work and spend time. I had been there as an Oracle Service Cloud Specialist for more than three projects and the respect they give you for having deep domain knowledge is enormous!!! Thanks to Oracle Service Cloud!!
What advice would you give to someone who is new to Oracle Service Cloud?
My advice is simple. You are not going to achieve anything just by reading documentation. Even if you attend a training or jump directly into a project, you'll only get a little knowledge or have momentary learning.
First, you need to know what is your purpose of learning-is this a short term assignment or a domain you could establish yourself in for the near-term future and flourish? If it is clear to what you need, you will certainly follow right path and get what you want. I believe in the "I do, I learn" policy. As a matter of fact, all of my trainings are practical oriented. No PPTs allowed!!!
Why do you participate in the Oracle Service Cloud Community?
Good question. During my learning period, I was gifted with many people around me who taught me the know-how's of the industry and nooks and corners of this product. Unfortunately, many of them don't work with me anymore and have moved to different streams. I would like to convey my gratitude to them by participating and helping others in Community. When it comes to knowledge, I have a strong believer that, "If you give more, you will get double what you have spent."
What are apps, software and tools (not including Service Cloud) that you can't live
What is your favorite tool or technique for staying organized?
What's your daily work space like?
My daily workspace be like-a chair, a desk and a laptop. And many people waiting for my arrival! My bay of residence is often filled with "freshers," managers, subject matter experts, and product enthusiasts. And yes, it is quite crowded! Also, I am a religious man, I have few photos of Almighty around my desk.
What would you do (for a career) if you weren't doing this?
I would have become a professor in applied sciences-maybe chemistry or geography. I love chemistry and geography a lot. Also, I thought of joining military earlier in my life.
What do you like to do on your days off?
I am a tele-serial freak. I watch quite a lot of tele-serials and often follow them. My favorite till today is "Breaking Bad." I also do like playing shooting and racing games.
If you could take a vacation anywhere in the world, where you would go?
I would choose three locations--Dan'e Gha in Belgium, Bahama Islands near USA and a long stride from Bondi beach to Watson's Bay, Sydney, Australia.
Thanks to Pramod for participating in our member spotlight and helping us get to know you better. And of course, thank you for contributing in so many varied ways to the Community. Your willingness to share your experience and expertise are much appreciated by your peers and the Oracle Service Cloud team.