It is my pleasure to introduce our next featured Oracle Service Cloud Community All-Star Nisar Ahmed from NebuLogic Technologies. When Nisar first started at NebuLogic, he wasn't sure how to access to the Community, so he's borrowed his colleague Arun's account and started contributing to the Community. When I found out Nisar was an undercover All-Star, I helped him get his own account, Nisar Ahmed, and take his hard-earned reputation with him, so he could get visibility for his many contributions to the Community, particularly in the Developer Forum.
Here is a little bit more about Nisar Ahmed.
Company: Oracle Platinum Partner NebuLogic Technologies, LLC
How and when did you first learn about Oracle Service Cloud (RightNow)?
I first heard of Oracle Service Cloud on my second day of work at my present company, NebuLogic Technologies. I was hired with the goal of becoming the go-to person for Customer Portal.
What is your role at Nebulogic Technologies?
My role is that of a software developer. My core duties involve taking care of every aspect of the Customer Portal, be it the front-end, back-end or integrations. As time passed by, I gradually started gaining knowledge of the Agent Desktop too. Thus, I now handle some parts of the Agent Desktop too such as the custom fields, custom business object designer, workspace rules, reports, and profiles.
How has Oracle Service Cloud helped you in your career?
The Oracle Service Cloud Customer Portal has deepened my understanding of object-orientated programming as well as redefined my knowledge on the MVC architecture. By studying/observing the core source code, I gained knowledge on how to write clean code, avoid redundancies and follow best practices. The biggest gain I can say is that I've learnt the art of modular programming. So I now longer have to fret over any changes or updates requested to an already implemented functionality. This has saved me tons of time and has made me a more effective employee.
What aspect of your role do you enjoy the most?
My favorite part is the chance to learn something new almost every day. Being in the ever-changing field of web development, I get to come across many exciting features/technologies (e.g. new framework, new upgrade, new tool) on a monthly, if not weekly, basis. Boredom you say, what's that?
What is your favorite part of Oracle Service Cloud?
It's hard to choose one! Agent Desktop, reports, Customer Portal, PHP API and Widgets. They do all the heavy-lifting and make my life so much easier.
Oracle Service Cloud in one word:
Intriguing. It never ceases to amaze me.
Favorite Oracle Service Cloud memory:
The day I learned how to use reports created via the Agent Desktop on the Customer Portal. Goodbye ROQL queries!
What advice would you give to someone who is new to Oracle Service Cloud?
Take your time. At first, the tool will seem gigantic. Break it down into modules--Contact, Incident, Workspaces, Profiles, Rules, Reports, etc. After that, observe how these are related to each other, identify their roles and purpose. Do not try to learn everything at once.
Why do you participate in the Oracle Service Cloud Community?
I started off as a novice asking silly questions, answers of which were already in the documentation or previously answered. Yet, the community was patient and helpful. Never did I witness any rude or sarcastic comment. After I got confident of my technical knowledge on the subject, it was time to give back to the community what I received from them during my early days. And the bonus is I still get to learn something or the other by reading other's answers, questions, posts and comments. It's very enlightening.
How do you stay current on your industry? How do you stay current on Oracle Service Cloud?
It's a combination of constantly being on the lookout for new things and by being a part of forums and communities. Some examples are StackOverflow, Doctor CX, and this Oracle Service Cloud Community. I make it a point to invest at least 2-3 hours per week browsing for only technical stuff. Google is my best friend at work.
What are apps, software and tools (not including Service Cloud) that you can't live without?
What's your daily work space like?
My workstation consists of my desktop, a water bottle which I refill 2-3 times day (gives me an excuse to take a break from all the staring at the screen), a notebook and pen, and a headset.
What would you do (for a career) if you weren't doing this?
Computers have always fascinated me from the beginning. I do not see myself doing anything else apart from something related to them. If not for my current job, I probably would have taken a course in video game programming and built a couple of PC games. I'm not a fan of mobile gaming though.
What do you like to do on your days off?
An outing with my family once a fortnight is an absolute must. I owe it to them. Apart from that, I'm guilty of wasting some of my time playing video games such as Counter Strike and DotA.
If you could take a vacation anywhere in the world, where you would go?
Zurich. There's something about that place that attracts me.
What's the most recent movie that you've seen?
The last movie I saw was "Rogue One: A Star Wars Story." Apart from this, I'm huge superhero movies fan and can't wait to see "The Justice League" and "Wonder Woman" in 2017.
What is the first thing you would buy if you won the lottery?
Buy all the tickets for the next round and continue the loop. On a more serious note, I would definitely invest most of it, if not all, in real estate and a side business. Nothing like being your own boss!
Thanks to Nisar for participating in our member spotlight and helping us get to know you better. And of course, thank you for your contributions to the Community. Your willingness to share your experience and expertise are much appreciated by your peers and the Oracle Service Cloud team.