Welcome to the Customers in the Know blog!

My name is Jeb Dasteel, I'm Oracle's Chief Customer Officer.  My team and I work with customers on a daily basis to help them get the most out of their Oracle investment.  We are able to accomplish this by:
  • Listening and responding to customer feedback
  • Promoting and facilitating collaboration between Oracle and its customers
  • Celebrating business success through references and other forums for sharing best practices

It’s critical to Oracle’s success to ensure we have an open dialogue with our customers. I look forward to engaging with you on this blog periodically to share with you the key areas of interest to me, provide you first hand experiences from customers we are working with, and also what we’ve been doing here at Oracle.

We’ve titled this blog, ‘Customers In the Know,” because we think that you, our customers, not only want information on how to get the most out of your Oracle investments and find easier ways to work with us, but that you, OUR CUSTOMERS are “in the know” about your own experiences, as a customer of Oracle’s and as technology consumers and users and decision makers. We need to hear from you.

Our job is really all about you, our customer, and how we can better meet your needs. I hope you find that we have something valuable to share and take the time to engage us in conversation around the web. Please be sure to check back here frequently and make comments on my blog entries, we want to hear your thoughts and get your feedback, to make Oracle better for you.

Catch you next time,

Jeb Dasteel
Senior Vice President and Chief Customer Officer


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About

Welcome to the Customers in the Know Blog. My name is Jeb Dasteel, I am Senior Vice President and Chief Customer Officer at Oracle. I am responsible for driving customer-focus into all aspects of the Oracle business. I advocate and work within Oracle to develop and deliver customer programs that increase customer retention, value delivered, satisfaction, and loyalty. This blog was designed to enhance our engagement and interaction with our customers, by providing them exclusive Oracle executive insights, ensuring they have the most up-to-date trends and news directly from Oracle, as well as guest blog submissions by some of our customers.

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