Support Centralized on New Training and Support Center
By PeteP on Aug 18, 2010
When was the last time you were having a great day at work, when everything was going along smoothly, and you picked up the phone to call tech support to tell them how great everything was working?
I thought so. Nobody calls tech support on a good day.
In the same vein, we realize that when you visit the support area of an application, you're not just stopping by because you feel like it. You have an issue and you need answers. Fast. We've built the Support tab with that in mind--there's a lot of information here that can help you get answers, before you get to the point where you have to call Customer Care or submit a service request.
When you click the Training and Support link in CRM On Demand, the Support tab is your landing page.
|Under Application Alerts, you can get around-the-clock access to all system notifications--current outages, planned actions, or diminished services--for all environments. |
|The Best Practices section puts our consultants' knowledge and experience in your hands, whether you're an administrator rolling out CRM On Demand or just fine-tuning it.|
|The News & Events section keeps you aware of current topics. For example:|
|And if you do have to submit a service request, or check on one, the My Oracle Support section is there for you. You can submit an SR from the link in this section or from the link on the blue bar of Quick Links, just beneath the Support tab.|