The workplace has never been more diverse. Just a generation or two ago, the idea of working across truly global businesses with flexible working hours and no default retirement age, would have been unimaginable. Now, that’s just standard practice.
With the addition of Gen Z to the workforce and the rise of Generation R, a large group of individuals who, during the COVID-19 lockdown, have developed new skills, embraced new paradigms, and have re-adjusted their worldview, the need for an innovative approach to employee management and skill development is urgent. However, many Human Resources Information Systems (HRIS) are yet to catch up. Providing a truly omni-channel employee experience is needed to cater for different age groups and types of workers – people with laptops or not, those in an office or working remotely, older workers who still want to print a form versus those that prefer a digital app experience.
At Oracle, we’re fascinated by this challenge. Abigail Taylor, Oracle’s HCM Strategy Manager and Gen Z-er, writes that, “Gen Z need to be welcomed and nurtured into the workforce and organizational culture. Ensure they have access to the right knowledge and training right away, so they can be productive faster.”
The essential role of technology to meet the needs of a diverse workforce is also one that Dawn Frazier-Bohnert, chief diversity and inclusion officer at Liberty Mutual, talks about in this interview for HR Technologist: “this starts with taking an institutional assessment of your talent management practices…
As HR leaders we need to create policies and offer tools that recognize that employees of all generations have personal commitments and that they’re different.” As she goes on to say, “To connect as a team and get the best results, we need everyone to contribute.”
The HR Trend Institute believes that 2020 will be a year for more aggressive and impactful actions. Technology dominates every facet of modern society and is changing how individuals approach their workplace experiences. The organizations leveraging the cloud and emerging technologies are the ones most likely to navigate the tricky, post-Pandemic economy. Only by aligning people and business strategy can we begin to accommodate this ever-accelerating pace of change.
At Oracle, we are committed to creating technology solutions that are team-enabling and user-centric. We enable HR functions to become truly employee-facing with adaptable digital solutions and access via laptop, mobile, voice control (and even VR in the near future). Our HCM solutions include Opportunity Marketplace, a first-of-its-kind solution that focuses on offering job postings and internal gigs, giving your diverse employees more ways to look for opportunities and develop their skills.
Oracle Cloud HCM helps humanize experiences at work by using technologies employees are familiar with—such as conversational UI, digital assistants, intuitive workflows, and self-guided transactions—across any device, anywhere. The result is increased employee engagement and improved organizational productivity.
There is a new member of today’s diverse workforce, too: the robots. Results from Oracle’s 2019 AI at Work study in partnership with Future Workplace tell us that humans aren’t just “getting used to the idea” of AI in the workplace, they welcome it! Already 50% of workers are using AI in their workplace and 65% of employees are optimistic, excited and grateful to have robot co-workers.
At Oracle, we believe that digital assistants will quickly become the main interaction and entry point for employees. Our Digital Assistant offers your teams an easy-to-use, self-service experience for employee and manager needs that enables quick answers and actions —all without having to tie up a resource in HR. In turn, the more employees use Oracle Digital Assistant, the smarter it gets so it can anticipate their questions and be ready with suggestions.
As we’ve continued to expand the capabilities in Oracle Digital Assistant and key workflows within Oracle HCM Cloud, we carefully consider where AI can have the most impact to simplify complex data-heavy activities while improving the employee experience and getting more done in the process.
In today’s environment, your organization is going to need to embrace the diversity of its talent. This doesn’t mean one-size-fits-all, it means recognizing the unique wants and needs across the workforce. Companies who navigate this time successfully will be those using technology to work with their diversity of talent, not against them.