Thursday Nov 13, 2008

Report exceptions in an easy way

Reporting bugs can be quite frustrating and boring process. The process works generally in following way. Go to a bug tracking system that usually has a web interface. Then you have to log in (isn't it painful already?). Then you report your problem/bug/issue. You can also attach a stack traces, thread dumps or screenshots to the bug report. And then somebody evaluates it and closes it as duplicate of another bug that somebody reported earlier. Isn't there an easier way how to report bugs?

Of course, there is a better and easier way. At least in NetBeans IDE(NB). The NB shows you Exception dialog whenever a exception appears in the software. If you will look carefully at the dialog you will notice Review and Report Problem button.



When you click the Review and Report Problem button then can report the exception into our database. You can provide additional comments that can help to reproduce or identify the problem. If you wanna be contacted later or if you are interested what will happen with the report then you can provide your user/password to netbeans.org.



If you are wondering what data are sent from your computer you can look at them. Just press View Data button. You'll see log of uigestures collector.

Your report will be uploaded to our server, entered into database(see the message). It will be evaluated if it is a duplicate of existing report or new report. New reports that fulfill the criteria will be then entered to Issuezilla as new bug reports.



More details about the exception reporter tool:
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Team blog of NetBeans Core and Platform Quality Assurance team

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