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The Digital Experience Platform blog covers the latest in innovative technologies to help you transform your business.

When Social Meets Content to Drive Meaningful Collaboration

Author: Marc-Andre Houle, Principal Product Director, Content and Experience Product Management, Oracle

You’ll often hear people say that effective
collaboration starts with effective communication. Unfortunately, the most
common way for enterprise people to communicate is through traditional email,
which is far from effective. Email works well for simple communication, but not
for lengthy discussions, and certainly not for group collaboration. That’s not
to say email is bad or that it’s going away, but it does mean that enterprise
workers are looking for a more effective way to collaborate without relying solely on email.

So, within Oracle Documents Cloud
Service
, we introduced our solution to the collaboration problem. By providing
social collaboration features built directly into our powerful content platform,
we’re providing the tools for people to collaborate and communicate more
effectively without ever leaving the context of their collaboration, both
within our application and in the sites and experiences that people build using
our tools.

The first time you view a document in our
application, whether in our Web client or in our mobile applications, you’ll
notice the presence of a conversation icon. That lets you start a new conversation
in the context of that document. Everyone who can collaborate on that document
can also collaborate in the conversation. You can add annotations, post
messages, reply to messages, and like people’s posts. When you want to draw
someone’s attention to a specific post, you can flag that person on a message
and a notification will get sent to them either by email, mobile notification,
or as a desktop pop-up alert.


As people start to collaborate with you in
conversations, you’ll want to see where those posts are being made and where
people are collaborating with you. From the left-hand navigation pane, you can
click on the “Conversations” tab to show you your list of conversations. That
will include conversations related to files and folders, as well as stand-alone
conversations and one-on-one conversations you may have with another person.
There is an icon on each conversation to show the number of unread messages in
that conversation, so you can see where you might need to catch up. And it’s
possible to expand each row (or all rows, if you want) to show the most recent
post that was made to a conversation. Because the list is sorted by recent
activity, you can see new posts as they are posted, in real-time.

One common problem that people face is not knowing
when there is an important update on one of their conversations when they’re
not active in the user interface. You can configure to receive email
notifications but, as I mentioned earlier, email isn’t always the best way to
collaborate. However, people who have Oracle Documents Cloud Desktop Sync
Client installed will receive pop-up alerts on their desktop for important
activity taking place in their folders and files in Documents Cloud Service.
Each person can configure what types of activity will trigger pop-up alerts.
For example, you can get pop-up alerts for all the posts to all your favorite
conversations or only get notifications for urgent flags that require a reply.

With our mobile-first strategy, our social
features are completely integrated with our content features on all the platforms
we support. That means you can collaborate anywhere and anytime, even when
you’re not in the office or not sitting at your desktop. Oracle Documents Cloud
Service apps are available off of the Apple App Store and Google Play today.

Of course, what we’re offering is more than just a
set of social features; our social capabilities are part of a broader social
platform that people can use to build their own custom sites and experiences. Our
social features and UI are fully embeddable in sites and applications that
people build themselves and the full set of social capabilities are also
exposed in our REST APIs. 

Don’t have Oracle Documents Cloud Service
yet? Then, I highly recommend getting started with a free trial version
available at cloud.oracle.com/documents to see how you can now drive content
and social collaboration anytime, anywhere and on any device.

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